Kristoff S.
Google
I recently stayed at the Comfort Suites Paradise Island with my fiancé and our one-year-old infant, and it was a health nightmare.
The Room: Upon check-in (Room 244), we discovered cockroaches in our living area. As parents of a toddler, the lack of sanitation was terrifying.
The Restaurant: It gets worse. While having the "included breakfast" in the hotel restaurant, my fiancé captured video footage of a cockroach on the ceiling right above the food service/dining area. This is a systemic infestation that affects the entire property, including where guests eat. It is a blatant health code violation.
The Management: Despite having video and photo evidence, management has been dismissive. The General Manager (Barbie Rolle) admitted fault via email but refused to provide a full refund for even the first night. They offered a tiny credit that doesn't even cover the cost of the "roach night."
Choice Hotels Corporate (Case #13270617) has been useless, claiming they "can't control" the billing of their own branded hotels. We have had to spend our family vacation filing bank disputes and reporting this property to the Bahamas Ministry of Tourism.
ADVICE: If you care about hygiene or are traveling with children, DO NOT EAT OR SLEEP HERE. The video evidence of bugs in the kitchen/dining area speaks for itself.
UPDATE (Jan 27, 2026): Thank you for the apology, Donnalee, but an apology does not fix a health violation or return my money. I have already been in contact with management, and they refused a full refund for the infested night. I am still waiting for the remaining $365.18 to be returned. Until then, this matter is being handled by my bank and the Bahamas Ministry of Health. Please stop sending generic apologies and process the refund.
UPDATE (Jan 28, 2026): The General Manager has since provided a full 100% refund and handled the resolution professionally.