Comfort Suites Paradise Island

I should have known from the time I saw the parking lot attendant asleep with his foot cocked up on a chair and no one to tell us where to park things were looking gloomy. This was our first trip to Nassau Bahamas and we drove straight from the airport to the hotel. The attendant remain asleep and I made my own parking spot near a curb. The hotel is extremely dated. I booked a garden view but what I received was no way near a garden experience. The hook for the toilet paper holder attached to the wall kept falling off. There air condition unit was a central unit and an extremely older model so it couldn't be regulated. At times the room felt very warm, then cold. Only a slither of bar soap was provided for the shower. The only redeeming feature was the complimentary breakfast was delicious. The staff was friendly and there was an an array of items. The stay provided access to Atlantis which made the experience tolerable.

My stay was great, I stayed with my family so we booked 2 rooms and we got them next to each other, we were also able to pay using cash and card. If you're planning to stay here and you booked online be prepared to pay more than the price online since that's just an average according to the hotel staff, it took us by surprise so hopefully that doesn't happen to you. The staff are super friendly and the hotel itself is clean. The hallway does have a slight old odor but unless you plan to spend your entire trip standing in the hallway, the smell shouldn't bother you. The rooms are cleaned every day however we did notice that the bedsheets weren't changed everyday so look out for that, I also noticed reviews stating that the water pressure was terrible but we had fantastic water pressure and hot water every single day. Breakfast was good and it's at the restaurant by the pool, it's the same everyday with a couple of the dishes switched out every day and if you want a seat inside you should go early, also there are these cute, tiny brown birds that steal your food if you're not careful. Side note, there is a microwave free to guests inside of the hotel, just ask the front desk for direction. The walk to Atlantis is super easy to find and everything is within the vicinity. Just a heads up 95% of the stores and restaurants at Atlantis are cashless however, you can use cash at the grocery store near the hotel. The only major issue I had was the Wi-Fi, it did not work in the room no matter how many times I tried, I even asked for help from the front desk but no luck, it literally worked everywhere but our room. Besides that the hotel is fine and if you want to have a budget friendly vacation I would definitely recommend here. (The pictures are from our second night there)

Absolutely amazing hotel when we entered, we were immediately greeted with smiles and kindness from the front desk staff. It was a breath of fresh air to have so kind persons in customer service as it was not the same when we arrived at the airport. The room was beautiful they had fruits drinks and refreshments in our room, a baby crib set up for our daughter and the food was everything you’d want and more from Bahamian cuisines to international food choices. We went at a Pretty wet time and staying on the hotel grounds instead of leaving still made everything so fun and still felt like vacation! Highly recommend!! Baby friendly very accommodating and the service impeccable! Thank you Comfort suites family for an amazing stay! Until next time!!

Beware! We have stayed here multiple times over the last 15 years. It was never outstanding, but decent enough, and a pretty good savings . But no more! This last time, we had a HORRIBLE experience. When there was a mix up with our room, we had a shift manager banging on our door at 9:30 at night demanding we vacate the room immediately or else they will charge us for a 2nd room! Then they left and came back at 10:30 and did the same thing. We had to move rooms at 11:00 at night. They were rude, uncompromising, and completely unsympathetic -especially since it was THEIR FAULT! After a long discussion with the manager the next day, no resolution, no concessions, just an unconvincing, “sorry that happened.” I have never been so insulted at a hotel before.||Beyond that, the rooms are very weathered, mattresses wore out, and furniture stained. Do NOT stay here. It’s not worth it. Spend a few dollars more and stay at the Atlantis.||Of course, many of the staff are quite nice and helpful. Our issue is with the management.

The room was quiet, clean, and it worked for 3 family members including my elderly dad. We appreciated the wheelchair accessible routes throughout the hotel. That enabled my dad to also participate in the pool and complementary breakfast buffet. Staff were very welcoming. I’d come back here.

My family and I stayed here this past weekend and it was relaxing and so much fun! The staff was very friendly and helpful to our every need. The room was a bit on the smaller side but very clean, comfortable and cozy. We enjoyed the free daily buffet breakfast at Crusoe’s restaurant. There were so many delicious breakfast options and none was disappointing. The breakfast was so good that we went there for dinner and it was amazing! We also had free access to the water park at Atlantis without having to pay the high price tag and the walking distance there was only about 5 minutes. We truly had a great time here and would definitely recommend it to anyone looking to enjoy good food, beautiful beaches and some fun adventures you will not be disappointed.

The service was great, Javan greeted us with warmth and made the checkin process easy and very professional. He was so accommodating. Everyone is wonderful there and we had access to the water park and a wonderful buffet breakfast. Rooms were tidy, and check out was an easy process as well. This hotel is recommended, especially for families.

Overall a mixed bag: the hotel has room for improvement in many areas, but the proximity and complimentary use of the Atlantis Resort is a great advantage.|The breakfast service at the pool may get crowded, with long lines, the free breakfost leaves a lot to be desired under ripe fruits, no yohgurt, no waffles or pancakes. I have stayed at other Comfort Suites and this food options are limited unless you like greasy bacon and yellow over-buttered grits. Basically a 2 star, but the grounds are nice for a small property and the rooms were cleaned very well with a bonus star related to the Atlantis.||I would rent a car for the day and buys snacks and breakfast items that can be stored in the room refrigerator much healthier to buy yoghurts, REAL orange juice, chips, crackers, fruits, and have coffee and a bagel or toast only from the restaurant.||Atlantis food is expensive but may be worth it to go over to the main land and have lunch and dinners most nights or maybe have pizza delivery from Dominoes, Marco's Pizza or other delivery places. Atlantis for one dinner might be worth it if you like looking at the aquarium but not necessary. I didn't find the food amazing but very good the price tag leaves a bad taste in my mouth. The best part about this hotel is that you can access the water park and the aquarium so great for kids and adults alike. The night time can be nice walking around the Marina as they have locals entertainment but make sure you speak to concierge in Atlantis or in the shops of the marina to find out which nights, when and where. Do not eat at the Comfort Suites restaurant unless you are used to the low quality food and lack of fresh ingredients. i was charged after I left the hotel for more than I signed on the restaurant check which was disappointing but not more than $20 bucks so not worth filing a complaint. Mgt obviously has some holes. Good to stay but would not eat here or swim in the pool there just go to the Atlantis for that.