Rebecca C.
Yelp
Is Christmas stress really excuse to be rude? As many readers may know, January 24th is National Readathon Day, which is, among other things, a national fundraiser to raise money for people struggling with illiteracy. Many people are working even over the holiday season to organize teams in order to raise money or to find existing teams that they can join.
I get that National Readathon Day falls just after the holiday season. I certainly didn't pick the day. All I wanted to know was whether the Community Bookstore was going to have a team or not (yes or no question) because I am trying to figure how best to donate and participate.
When I called to ask my yes or no question ("I apologize for asking just before the holiday, but will you have a team for National Readathon Day?"), the man who answered the phone said, in the nastiest tone of voice: "You must be kidding me. We have a line out the door."
In basically the same amount of time, someone could have said: "Yes, we will, and thank you for wanting to be involved, but right now we have a line out the door so can we give you more information after Christmas?" However, it was the "You must be kidding me" that really rubbed me the wrong way. Even a response like, "Thanks for calling, but I really can't address questions about National Readathon Day until after the holidays" would have been a perfectly pleasant response.
So, in answer to this rude man's question, no, sir, no. I care about literacy and fundraisers that support it. No, I was not "kidding" you. I will not, however, be supporting your bookstore on National Readathon Day (or, frankly, probably ever again).