Serene 喬 H.
Google
We joined a snowshoeing hike in Chamonix yesterday, January 24th, at the 1:30 PM slot, and the hiking experience itself was absolutely wonderful. The route was beautiful, the atmosphere was enjoyable, and our guide was extremely professional, caring, and warm. We truly felt well taken care of during the entire hike, and it was a very pleasant experience overall.
Unfortunately, our experience at the front desk before the activity was quite disappointing. The female staff member on duty that day showed a very unfriendly and impatient attitude. When I arrived at the counter, I greeted her clearly with “bonjour” and waited for a response, but she deliberately kept looking at her computer for about 20–30 seconds before finally looking at me without saying anything. When I explained that we were there to check in and asked a few questions about the snowshoeing activity, her responses were noticeably impatient.
Later, while we were waiting nearby, she said something in French. I looked at her, thinking she was speaking to me, and she asked, “Do you have a question?” I replied that I thought she was talking to me, to which she responded with a very displeased “no” and rolled her eyes at me. This interaction made me feel very uncomfortable and unwelcome.
It is truly a pity, because the guides and the hiking experience were excellent. However, having such an unprofessional attitude from a front desk staff member significantly affected our overall impression. I hope this feedback can help improve the reception experience in the future, as the activities themselves are genuinely great.