carolaS1056QT
Google
Great location, exceptionally clean. Very spacious bedrooms - we had a superior double, suitable for 3 adults, it had a large, sunny balcony looking directly on to Avenida Mediterraneo. Staff were extremely helpful and friendly. Unfortunately the dining experience was poor and certainly not 4 star. Food was cold, of poor quality and unattractively presented. It was left unattended for lengthy periods of time and the deserts especially, disintegrated into slop. Crockery needed to be checked for chips and cracks as we discovered many - not acceptable where food hygiene is concerned and not for a hotel claiming to be 4* plus! Pool area and terraces received little sun and were regularly empty. Cafe Paris was a very pleasant environment in which to enjoy a coffee/glass of wine. Service however, was very poor. Having waited 20 mins to be served one evening, I approached a waiter at the bar and politely asked if he could take an order. I was taken aback with his response, 'I am exceptionally busy trying to do so many things. If you want a drink, you will have to wait 20 mins.'|The cafe appeared to be understaffed and staff tired of the situation. Staff conditions needed to be addressed to improve morale as it was having a negative impact on guest experience.|I desperately wanted to enjoy my stay but sadly, I have no intention of paying a 4* price for a 3* hotel.