Renee K.
Yelp
My review is based on about three years of experience, two adults, one young adult. For a bit of background, we have ample health insurance and a wonderful HSA. We tend to stay in the city for most of our appointments due to the children's school and activities and work. I really wanted to find an eye doc that was closer to home with parking. After looking at ZocDoc and comparing the reviews to Yelp, I found Dr. Compton. I made appointments for myself first and then after, made appointments for my husband and daughter in the ensuing years.
THE GOOD. Decent location with metered parking. The office is beautiful, wonderful art, state of the art equipment, Dr. Compton is knowledgeable and is extremely professional. He does an excellent job of explaining everything and all. We all felt very comfortable with him. He was neither patronizing or condescending but thoughtful, well mannered and congenial. Excellent.
THE BAD. The choices for eye wear is not extensive. I would have preferred more choices. I do not wear contacts but several pairs glasses because I have to have choices :)
THE UGLY. The staff. Ugh. The staff. I will explain three incidents which made me decide never to return. FIRST VISIT I entered and was greeted by a gentleman a the front desk. He was condescending and rude. I am unflappable and always polite. I ignored the snub. As I waited for the doctor I went to look at choices. I needed to see what was being offered. I saw a few pairs on Warby and wanted to compare. I've worn glasses since 12 and am now 47. It's a woman's prerogative to change things up. The glasses were chained down. One was not. I wasn't expecting that. It fell. I alerted the person who handled the co-pays etc. She behaved as if I were stealing the glasses....as I stood there waiting to be seen by the doctor. Very exaggerated mannerisms and she yelled at another person to anchor the glasses and then followed me. I am not a sensitive person. I ignored that all, decided against the glasses and saw the doc. SECOND VISIT Went against my gut and made an appt for my husband the following year. Same woman and man at front desk, same rudeness, and spoke about us in Spanish because they assumed we would not understand. Just no. We saw another doctor before Dr. Compton, she was sweet, wonderful and somewhere from the Midwest. Saw Dr. Compton. They were both GREAT. Spoke to the front desk about having someone call me so that I might order glasses. The gentlemen at the front, continued to talk about me to the person next to him, in Spanish while cutting his eye etc. I ignored all this, lots of please and thank you's (my husband hates when I do this....thinks I am too nice and will be taken advantage of). Never received a phone call at all. After 30 days I called. They said they have been calling me. They read me my husbands phone number. He received no calls. Also, my husband's number is not the call back number so how is it that they were calling them? I went elsewhere for new glasses. THIRD VISIT Heavens why did I return for a third time? Because my daughter was 17, graduating and wanted contacts for prom. I like Dr. Compton a lot and I wanted things to be done right. I trust him. Daughter is happy, excited. Has worn glasses since she was 7. It took over 45 min for the person who is to help with the fitting to explain properly how to put the contacts in. My daughter is super sweet, very apologetic. The person has super long nails, was patient for 15 min and then was just not. I was aggravated, explained that it would take as long as it needed to be done got in the car because you guessed it, the two people at the front desk were back at it again. I made sure that they were aware that contacts were covered, I paid for what was needed to be paid for out of pocket before I left. My daughter called me from inside the store. Seems the people at the front desk were haranguing her for cash for the contacts and she was in distress and on the verge of tears. We came in together, you saw us together, I confirmed as the adult that was in charge of the financial portion and paid for what needed to be paid for. Why would you do this? It was humiliating for her. I told her to leave EVERYTHING, went in to the store and asked about my insurance coverage etc. I walked in and the woman at the front desk proceeds to say she needs to look up information etc. as if she has NEVER seen me before. I explained that it was already and she already rang me up. She responds with a smirk on her face with some nonsensical response. And that was that. I dreaded writing this review because I knew it would be long and upset me.
I will not ever return due to staff. Companies, retailers will always lose clients because of the staff they employ. I speak with my wallet and I will never pay for someone to devalue me as a human being.