Comwell Copenhagen Portside Dolce by Wyndham

What an incredibly warm welcome from Judy. She really set the tone for my trip. All staff were lovely but I wanted to highlight Judy's customer service. The hotel was clean, double bed comfy (albeit two singles thrown together in the standard double room), big TV and felt really quiet. It deserves an overall 5 star. I quite liked the location as it was super quiet but wouldn't be for everyone. Things to note: It's a little far away from the centre but metro is 30 seconds walk and it takes 20 minutes by bike (like, bolt etc) No fridge in double room, I mean.. come on. To use YouTube on the TV, you first have to connect via casting and then close down YouTube on your phone. Seems odd when there's a YouTube button on the remote Nearest local shop i found was roughly a ten minutes walk Bring your own toiletries!!!

This is a solid hotel. The common area/lobby is very attractive and well kept. We had drinks and snacks there , but not breakfast as we had to leave early to the airport. The proximity to the metro is outstanding . I don’t award the property five stars because the room is quite small and rather stifling and the area is pretty but lacks some of Copenhagen’s “hygge”. The toiletries are high quality. I would stay again.

I very much enjoyed my stay here! Walkable to the water, some shops, and restaurants. The hotel had a small gym with everything you need to get a decent workout. The bar area was nice to sit, have a cocktail, and relax after exploring the city. You do have to take transport to the city center, which was super easy to do from the hotel. No clocks or phones in the rooms, but plenty of outlets. The breakfast buffet had a variety to offer, which I appreciated. The entire staff was so kind and helpful. This was a birthday trip for me, and they even left a birthday card and a food gift for me. Very thoughtful!

I had a fantastic experience! The location right by the canal is super beautiful. The area in general has a lot of interesting architecture with canals giving it a special touch. The breakfast buffet was excellent with a wide selection to choose from. The bar served great drinks in a pleasant atmosphere. My well equipped, spotlessly clean, and super comfortable. Overall, a great place to stay – I would definitely come back!

175 euros per night and no kettle or cups in the room. Heating not ideal and bad shower. When you go to reception they recite the same lines. Been to other hotels in the area with far superior service for a lower price. It’s called hospitality after all…

Excellent location about a minutes walk from the metro station. Clean place and decent gym. However, they don’t clean the rooms every day and you have to let them know the day before if you would like it cleaned - this isn’t informed to guests and there’s no scope for a last minute/ on-the-day request :/ No kettle or pantry in the rooms, but there’s a nice cafe nearby

New hotel with large spacious rooms. No minibar in room. Cleaning of rooms only on demand. Good breakfast with a decent spread. Located close to UN city but a bit far from city centre. That said, the Orientkaj station is just next to it.

TL;DR: Paid a premium for a stress-free family holiday — got clogged drains, broken toilet lid, 2 towels for 3 guests, and poor cleaning instead. Manager offered a free dinner, but endless maintenance and service issues ruined the stay. Won’t return. ⸻ Full Review: I rarely write long reviews, but my stay here has been so disappointing that I feel other travelers should know. Location: ★★★★★ – Convenient and easy to get around from here. Unfortunately, that’s where the positives end. Room Quality: ★★☆☆☆ – On our very first night, we arrived at midnight to a room with a broken toilet lid and a completely clogged shower drain. For a 4-star hotel at this price, this is unacceptable. We were moved to another room the next day, but no upgrade or real compensation was offered. I had to move all our unpacked belongings myself — no staff help beyond a trolley. Even in the new room, the sink was clogged and only fixed after a second request. Housekeeping: ★☆☆☆☆ – Poor attention to detail. We are three people in the room, yet after cleaning, we repeatedly received only two towels. This happened more than once, and having to constantly ask for basics is just exhausting. Cleaning also left toilet stains untouched, and tea/coffee amenities weren’t replenished. With no phone in the room, I had to go to the lobby at midnight just to ask for a tea bag. Communication: ★☆☆☆☆ – Reaching the hotel by phone (even via the number on Google Maps) is nearly impossible. Staff admitted it’s rarely answered. Management Response: The manager did offer a complimentary dinner at the hotel’s restaurant, which I appreciated, was great. But given the number and seriousness of the problems, it didn’t come close to compensating for the experience. Overall: I booked this for a once-a-year family vacation, paying a premium for comfort and peace of mind. Instead, I’ve spent my time dealing with maintenance, chasing towels, and fixing problems. This stay has completely soured my impression of the hotel — I won’t be returning.