Steve L.
Google
I experienced a series of unacceptable issues during my stay at
Concorde Hotel Singapore.
First room:
• The room had a spider,
• And a strong fresh renovation smell.
When I reported this, the front desk astonishingly told me “just use an air freshener”, which is not a proper solution at all.
They even added that the “other rooms might also have spiders,” which was shocking and unprofessional.
So I requested a room change.
Second room (even worse):
• There were used socks left on the floor from the previous guest.
• Then a male staff entered my room without permission, after pressing the doorbell for less than one second.
At that moment I was only wearing underwear, this is a major privacy violation, completely unacceptable in any hotel.
Worst part – hotel management attitude:
• The manager is never available, almost impossible to meet.
• Everything is pushed to the front desk, and the staff were impatient and dismissive.
• Despite all the issues, they offered no real apology and no compensation, and acted like it was nothing serious.
This entire experience shows a complete breakdown in hygiene, privacy protocol, and management accountability.
I sincerely hope the hotel reviews its standards and trains its staff properly.