Concorde Hotel Singapore

Overall we had pleasant time staying at this hotel. The food, room, and services are great with very strategic location in Orchard area. There is a bus stop in front of hotel that can bring you almost everywhere in Singapore and near to MRT station also (Somerset). Even though it’s not a brand new and luxury hotel, it’s still very comfortable and well maintained.

Hotel location is good. Near from metro station and shopping area. Quite safe walking alone at night.||Lobby staff was friendly and polite. Room was spacious with closet, wardrobe, desk and chair, comfortable bed, television.Free wifi available.||Toilet and shower unit is also spacious. Very good shower gel and body cleam.||Tooth brush was little bit soft for me. I didn't use two in on shampoo. Water pressure is very nice! And filterd drinking water is available! That was really helpful.||Noise level was low.||Morningbuffet was really nice. Highly recommend to try it!||Room was well cleaned.

I experienced a series of unacceptable issues during my stay at Concorde Hotel Singapore. First room: • The room had a spider, • And a strong fresh renovation smell. When I reported this, the front desk astonishingly told me “just use an air freshener”, which is not a proper solution at all. They even added that the “other rooms might also have spiders,” which was shocking and unprofessional. So I requested a room change. Second room (even worse): • There were used socks left on the floor from the previous guest. • Then a male staff entered my room without permission, after pressing the doorbell for less than one second. At that moment I was only wearing underwear, this is a major privacy violation, completely unacceptable in any hotel. Worst part – hotel management attitude: • The manager is never available, almost impossible to meet. • Everything is pushed to the front desk, and the staff were impatient and dismissive. • Despite all the issues, they offered no real apology and no compensation, and acted like it was nothing serious. This entire experience shows a complete breakdown in hygiene, privacy protocol, and management accountability. I sincerely hope the hotel reviews its standards and trains its staff properly.

This hotel was recommended to us by our travel agent. Overall it didn’t meet our expectations as we have stayed in Singapore many times over the past 15 years.|Just a few things missing from our perspective for the hotel to be rated 4* by us. The hotel was undergoing renovation while we stayed, although this didn’t affect us at all and we didn’t hear anything. The room we were given was dark with only two bedside lamps and one on the desk, there were no lights in the ceiling which made it very dark at all times. There was some mould on the back of the bathroom door but again, the hotel is renovating. The room was quiet and comfortable with filtered water available in the bathroom through a special tap. |The hotel is close to quite a few amenities and there is a bus stop directly outside with buses every 10 minutes to just about anywhere. The MRT is also across the road. We used the bus once we discovered it as it can be faster than the MRT because of distances to walk. |Breakfast offered a large variety of food but most was at room temperature not hot as we are used to. The staff at breakfast were pleasant. There is what appears to be a bar located in the foyer entry area but is not utilised. That’s a shame as it would have been nice to sit and have a drink at the hotel. All in all we enjoyed our stay and the location of the hotel. The staff are nice and a credit to the hotel.

The service from the Reception Team, especially Mr. Rakesh, was truly top-notch. We felt very welcome throughout our stay. We booked three rooms directly through the hotel website and were delighted to receive newly refurbished rooms. One of our rooms was also generously upgraded to a balcony room. ||||The rooms are clean, well-equipped with bidets and spacious compared to newer hotels in Singapore.||||Definitely will recommend this hotel to our friends and family.

The hotel had seen better days, but the vintage charm still lingers. Shops below is disappointing. Basicallly nothing there except for a few pubs and restaurants. Location is good, hotel is along the shopping belt although it's towards the end of it. Overall, a good hotel and could save you a bit of money on accommodation.

Great location, just nearby bars, restaurants and shopping. Good selection of food for breakfast and very accommodating staff specially miss Kimberly, Sen and Faridah at the hotel lounge, they give impeccable service during our stay. I really reccommend this hotel and would love to stay again.

I have to give 1 star to this hotel. I feel like your empathy is truly lacking in this hotel, it is not because you cannot help, but because you do not give your best to help people. My dad mistakenly book twice in this hotel for our next visit (because he needs to consult to hospital ). He is very loyal to your hotel. But this time he made mistake because he is forgot I already booked for him ( he is an elderly) and I told your staf to help me cancel one of our book or just simply reschedule it. The lady in reservation ( name: Mageswari Krishnan ) convinced me, she did not receive any email from ag*da or any call. Agent said, hotel won’t approve the cancellation ( since its non refundable ). Our stay still 2 weeks from, not like sudden cancellation. And I did not want to cancel just help me with some good resolution, since we are gonna stay 4 nights there, such a waste of money. I simply ask for rescheduling ( for our next visit ). She just briefly said, ask agent, it is not our problem. Both agent and this hotel make sure I do call each one of them, I did couple times…to then finally realize, they both simply won’t help you. Such a waste of time and efforts. So, I will visit you next time I fly to Singapore, to directly tell your manager and to congratulate you for being so not nice as human being. Will never book your hotel in the future. Grace Waworuntu

I am gold member and has inclusive breakfast. The business lounge has very limited choices of eating . But for the normal breakfast area, very rude stuff including managers . Bad hospitality services and solitary sales on dinner buffet, waitress will try to sell you soft drinks and wines when they do have other complimentary drinks included in the buffet. Very bad experience in this Concorde hotel. Employees also discriminated on people colors.

Located on Orchard Road, this is an okay hotel. I think there used to be lots more to see and do within the hotel, but that has changed after the pandemic. Lots of shops and restaurants shutdown. The price is high for this hotel, but you are paying for the convenience of the location. It is close to other famous malls and there is a bus stop right outside. The subway station is also close by within the malls around, within walking distance.

Concorde Hotel Singapore is located on the famous Orchard Road shopping area with plenty of tasty paces to eat and see within walking distance, this hotel would seem like a great place to stay but for many reasons it's just an average stay. You can take the local bus to the hotel and it will stop directly in front of the hotel. Watch all bus stops and signs it does take quite a while to get to this location but that was the only option from the airport since many shuttles were closed. After getting into the hotel we checked in and found out that the room we had booked was already occupied and that if we wanted to get a different room we would have to add $25.00 Singapore dollars each night for two single beds. So we just decided to get a king bed but from the start this already has made my New Year's Eve a little bit of a downer. After we get into the room on the top floor which this hotel is small with only a few floors. The layout reminds me of a cruise ship in the 80's! They need to seriously update it. The rooms inside were up to date and looked pretty alright. Each room should have an umbrella but of course ours didn't and we had to phone two different people to get an umbrella downstairs. Tried their breakfast buffet in the hotel which was not as good compared to many other Asian hotels. The variety wasn't a lot but the staff was quick to pick up and clean dishes. Also the coffee maker was broken at the time and kept saying it needed to be cleaned, for the entire time I was there. Overall a few mistakes has made me question if I would ever want to come back to this hotel and stay. There are plenty other options on this road so just be advised that you could have some minor issues at this hotel.

Practical price, good customer service and best location for massage, bus station, shopping center and restaurant but the shower is not that hot

Stayed here during my trip to Singapore. Its is about 30 minutes by MRT from Changi aurport but is rught at the heart of orchard road with all the shops and food. The MRT station from here is about 2 or 3 mintues walking distqnce. But theres a bus station right outside of the hotel's properry that you can use. It was slightly hard to find the main lobby. Evidently you have to take an escalator up to it. But i guess you can just read the signs as well... Walking into the front lobby your greeted with a massive lobby with 2 elevators on both sides. Lobby looks modern and clean but pays homage to history as well. Evwn though there were a lot of people coming in and out it was still quiet and relaxing in the lobby. The place has an upscale feel to it. The room was clean and big. Everything in it was hi tech. There was even a smart phone that you can take around with you on your daily travels. The shower was amazing and well thought out, in that the handle is away from the shower head so you dont get wet when you turn it on (the small things are appreciated). Water pressure was great, and it gets hot if you so choose. Only knock on the room was that they were twin size beds, which is too small for me. But they are comfortable. Everything looked sleek and clean, from the carpet to the tv to the design to the walls, but was comfortable as well. Hotel staff is friendly, efficient and knowledgeable. And although we didnt have time to visit the pool and bar, they looked nice in picture. Theres a fancy sushi restaurant in the establishment and as i reviewed a nice bar and lounge (Spice) in there as well. Overall a great hotel to stay in when in Singapore

The staff were extremely helpful and welcoming from the moment we arrived. Our bags were taken from the taxi for us, and brought up to our room. We were given a refreshing drink while we checked in too. Once we finished it they asked if we wanted another. We were upgraded to a room on the fourth floor with a balcony. The room was clean. The balcony was a sliding door to a walk way. We could see the pool a short walk away. The room's smart phone was cool. It provides guests with free international calls to 10 countries and can be used like a regular smart device, without a hotspot feature. It can be taken from the room to help you explore during the day. Renovations are still underway and as such some areas were closed, and we were told there would be construction noise between 9am and 5pm. My one annoyance was that we could hear everything from the room next door. The person in there was snoring very loudly and it sounded like he was in the same room as us - this made it harder for me to sleep. This was disappointing. The location is great too, with many shops a close walk away.

This hotel is nice. The staff is very friendly and helpful. The location is near the MRT in walking distance. The shopping mall is located just 2-3 mins away. You can choose to turn left for plaza Singapura or turn right heading in the Orchard road. The room is pleasant. I can't say that the hotel is new but they did the redecoration and everything is fine. Really recommended for family with kids. It's not to far from the food court and mrt. You can go everywhere.

I had such a lovely experience here. The breakfast was great for my dietary restrictions and there were so many options. We stayed for the formula one and everything was immaculate and very modern. The soap in the show smells great and is all natural. The room was very spacious and modern. The Veda were really comfortable. The lobby in lovely and has lots of natural light and the staff was very nice and helpful. Would definitely recommend staying here

Stayed here for 4 days, and I'm definitely not impressed, and here is why: 1. When we arrived, we were told that they were renovating the pool (this information would have been nice at booking), and that we wouldn't be bothered because our room was in the other side of the hotel. Well... Our room was 3 levels up, but just above the renovation, and the noise? Oh wow! Jackhammer! 2. As the pool was under renovation we could use the one in Holiday Inn just around the corner. Well... We should probably just have booked a room there, as the pool was one of our criterias when deciding where to stay. 3. The room: a. There was dirt and a piece of pink thread on the bathroom floor along with the wall - it was there when we came, and it was there when we left. b. The AC (I think) had the most annoying sound which started in the evening and went on until morning. c. The floor in the shower had no elevation, which meant that the water couldn't run down the drain and stayed on the floor - wet floor in the evening = still wet floor in the morning. d. Cleaning was sloppy - I don't think they vacuum around the bed. e. The closet door didn't work and took forever to open and close. f. The minibar fridge was empty and dirty. g. The TV-reception was very bad. h. The Wifi was not secure - so frustrating! 4. They played pretty loud music in the lobby in the evening. 5. The food (both the restaurant and roomservice) was very disappointing and of poor quality. Other than that check-in was fast and friendly. Check-out not so much, as they charged the wrong amount on our creditcard and took forever to get it right. All-in-all: With the wide selection of hotels in the area, I would definitely not stay here again.

Good mid-price hotel in Singapore near shopping and on Orchard street. Decor is circa late 80's, things are a little run down, a musty smell of mold/mildew and smoke permeate many areas ... call it all 'character'. Gym is limited and keeps strange hours making it difficult to use. Staff is very helpful. It's about a 30 minute walk to the convention center. Hey, it's Singapore, use the time to people watch.

Pretty Hotel. But the carpets in the rooms need to be cleaned and the rooms smell of musty or urine. Not to swift. The gym doesn't open until 8am to 8pm. Very strange hours. If you are a business person you don't get to work out at all.

This hotel deserves four stars not only because our room was surprisingly upgraded but for its great location on Concorde Road and the staff was friendly and welcoming. I was concerned after reading the reviews on Trip Advisor about the room renovations and construction, especially since i had my senior mother with me. I expressed my concerns via email when I booked the room and I'm assuming they took this into consideration and we were upgraded. It is always nice when things are done without having to ask. Needless to say, I would definitely stay here again, even in a regular room because of the location and for the affordability. The Dhouby Ghaut MRT station is closeby which serves as an interchange for other lines as well. I was able to take advantage of their Chinese New Year special package and we received free buffet breakfast and a free City Tour. There are also food hawker stalls conveniently located outside of the hotel. Thanks for a pleasant stay!