Condado Palm Inn San Juan, Tapestry Collection by Hilton

I walked in and was greeted with Adan's beautiful and warm smile. He was very thorough and helpful. I arrived a bit early for my check in. However, I was able to do an early registration, leave my bags with the front desk staff and use the pool and amenities while I waited for my check-in time. The hotel is a short walk from the beach, there are many restaurants and convenience stores around it. The restaurant attached to this hotel does not dissapoint, every single dish and drink I had was full of flavor. The servers are very attentive and joyful. I will certainly stay here again. Oh and the pool and gym are 24 hours! |Overall I give this a 10/10. The rooms, the staff, the service it was all a great and relaxing experience. You really feel the giid vibe and energy when you walk into this place.

First and foremost, I'd like to highlight the service provided by Jose and Jianni at the front desk. Both were very friendly and helpful throughout our whole stay. The hotel its self very clean, the pool was heated and it has a hot tub which is a whole plus! We were literally across the street from walgreens and walking distance from several food spots to enjoy during our stay. Also the have a little chocolate cafe right inside the hotel, Joshua makes great coffee! The hotel did not disappoint, Book them for your PR vacation!

I had a great experience. I was a little upset about paying a resort fee. But Frances ended up creating a wonderful experience for me. I enjoyed the free bike rentals and the customer service. |Frances and Adan spent time with me when I had questions. I highly recommend a Stay here. We walked to the beach every night, and being across from a convenient store was perfect.

The Hilton brand has recently taken over the Condado Palm Inn, and renovations are ongoing, so there are minor setbacks such as no television services, or the safe missing from the room, which they took care of when I requested. The staff for the most part took care of our needs. ||We took the breakfast package, which was the same thing every day - eggs, wedges, sausages/bacon, waffles, cereal, oatmeal, a variety of bread and bacon—no Puerto Rican meals. The in-house restaurant - Vieja Roja - is excellent and has PR food.||The pool is a bit small, so it's often a little too crowded. We only went into the pool once during our stay.||But the location can't be beat. There are convenience stores, right next door, and a variety of restaurants within a 10-minute walking distance. The beaches are nice to lounge around, but not to swim due to rip currents. ||We took the bus to get around, which was free during our stay but is 75c normally. We were able to visit Old San Juan, the mall, and the art museum. We could have also gone to some of the better beaches but didn't have time to see it all. ||In all, this was a convenient hotel that we got at a great price for our family.

José was the best receptionist ever! He was very hospitable and took very good care of me. He was very patience and polite. He solved all of our problems and keep calm all the time. I will come back to this great hotel. All the guys in general were great.

The stay was great. The hotel is very safe, the room was very clean and with a beautiful view. They were very patient at the time of the reservation and provided me with all the necessary information. (Kibel and Liraida) Very professional and friendly staff. Thank you Genesis for your professionalism and empathy.

Nice property with a 5 minute walk to the beach. There are a couple of good restaurants within walking distance, plus a 24-hour Walgreens right next door. Our room was nice and clean with a nice view of the beach. Housekeeping visited almost every day to do a light cleaning and ensure we had bottled water, towels, etc. The staff was super nice and accommodating. 24-hour access to the pool, jacuzzi and fitness center were nice. The daily breakfast is not worth $20 in my opinion. Overall enjoyable stay, will return!

I’m on day 7 of staying at the Palm inn. It has really been great as far as I’m concerned. Is it a 5 star luxury hotel? No. But for what it is, I’ve been very pleased. The location is great. My bedding, towels, and the room in general have been kept fresh since I’ve been here. Any request I have made has been fulfilled. This is an area of mostly old buildings, and challenging infrastructure. Issues are sure to arise that the staff has no immediate control over. Personally, the only thing close to an inconvenience that I’ve experienced was the parking lot gate not opening to let me out. I went back in to ask for help, and the lady working the front desk came out and determined that the system was down. She let me out, and had it serviced by the time I came back. I think most of the comments regarding the “rudeness” of the staff is just a lack of understanding that English is not their primary language. They are able to communicate effectively, but they can’t be expected to control the tone of a language that’s not native to them. They have been very friendly in my opinion. I will be back and will be staying at this hotel again.