Condado Palm Inn San Juan, Tapestry Collection by Hilton

The room was sustainable, very clean, and great if you just need a room for the night. The pool is a little smaller, however, it fits well in the pool area, and the chairs, setup all is pleasant for a little late night sit down. There is also a hot tub and Gym. The building is very conveniently placed in front of a Walgreens, so if you need to stop by for some snacks or something, it’s all right there! The staff is great and friendly, and it’s overall a pretty safe setting here! I’d love to shout out the staff for being especially helpful and accommodating to us when our flight kept changing. Also shout out to Francisco, I must come back!! Some suggestions I’d make: -Milk/Cream for the coffee station -Scrubbing the corners of the showers well (there was rust on the floor in 514)

Unfortunately, our stay at Hilton Condado fell far short of expectations — especially given the price point and Hilton brand. The property feels more like a converted Best Western, and it shows.||The check-in process was slow, with a long line and minimal staff. Our room had issues from the start: the TV didn’t work, and although we alerted the front desk, no one from maintenance ever came. We were also mistakenly charged for breakfast the day before we even checked in — a billing issue that should never have happened.||Noise was another major problem, both from the street and other rooms. It was hard to get a good night’s rest. The elevators were unreliable, with one out of service on each side of the hotel. Despite this, staff were using the remaining elevator for extended periods to transport chairs and equipment, leaving guests waiting.||As for amenities, the hotel advertised complimentary coffee until 11 a.m., but the milk was consistently out — and staff admitted they knew but did nothing. When it did get refilled, it seemed like staff helped themselves first, leaving it empty again.||Overall, the hotel needs better staff training, improved guest service, and operational fixes. Sadly, this experience did not meet the standards we expect from Hilton. We will not be returning.

Good mid-range 3.5 * hotel option in a convenient Condado location, a short walk from the beach - with a specified beach amenities area. Although almost anywhere on the Condado strip is a good location in terms of proximity to dining, shopping and entertainment. I can recommend this for indiscriminate adaptable travelers and short stays. This is a better option than most similarly priced "micro" or "express" hotels though in-room amenities are similar. Request ocean views on a higher floor!!!! It made every moment in the room a pleasure. The room was barely adequate for us 2 friends; comfortable beds, limited storage, small bathroom. Awful in room coffee. (Hotels in general are dropping the ball on this) A waste of excess space in the entry way made for a great place to iron clothing. Hallway and street noise can be heard but are not insufferable. The restaurant food was excellent. The busy coffee shop with 1 working espresso maker is painfully slow. Check in and check out were great. All face to face interactions were. If you need service go to the front desk! Service by phone, follow-up and communication was lacking. Couldn't reach housekeeping or maintenance by phone ever. There were repeated failed requests for toiletries which were missing from the room. (wall attached dispensers were empty) We couldn't get in the safe. It took multiple calls. We were asked to wait for return call which never came, made arrangements for service while we were away from the room which didn't happen, had to call again to get the service - it was just unreliable and hard to plan around. No housekeeping was provided during our weekend stay. We hold some responsibility for that leaving the room late Saturday morning .

I would not stay here again. Hilton should reconsider this property in its portfolio. First and foremost the staff were friendly—this review does not reflect on the service the staff provided only the condition of the building. The lobby was clean and modern. The room had several issues of cleanliness and condition. The bathroom had stained toilet seat, mirror that was chipping, dirty sink faucet, no body wash, shower head pipe cover would not stay in place. The room had debris on the floor and chair. The carpet was stained and scuff marks on the floor. The flooring was peeling. The wall had water damage that was apparent they painted over. The furniture in the room was scratched and stained. The closet doors and bathroom doors did not shut. Hallway doors scrapped and were loud. The pool music played all night long and we did not get a good nights rest. The windows and sliding door were old and not insulated well. Resort fee includes many amenities but half were unavailable. Phone in pool area does not work and does not ring to the front desk. This is a critical safety issue and likely violates local laws. Overall would not stay here again and has me reconsidering staying at another Tapestry by Hilton. I would much rather stay at a Hampton Inn.

This hotel is beautiful, service was amazing, and it is within walking distance of local restaurants, shops, and the beach. Located close to San Juan, it’s a quick drive to get there to see the forts and cathedrals. Francisco at the service desk was extremely helpful and friendly. There is a travel help person available to assist with where to go and what to do. Nice pool and hot tub. The People are amazing.

I recently stayed in room 1214 at the newly-branded Hilton Tapestry San Juan and came away disappointed. This property clearly started life as a Best Western, and aside from a fresh coat of signage, it still feels like one. What Went Wrong: • Loose, rocking toilet in my room—every time I sat down it wobbled. • Broken closet door that wouldn’t slide properly, plus a huge hole in the trim at the bottom. • Dirty, loose area rug with debris underneath—obvious it hadn’t been cleaned or re-secured after the last guest. • Housekeeping delays—extra towels and trash pickup often took over an hour. • Resort fee was misleading—only covers a few beach loungers several blocks away, no on-site pool perks. • Tiny, rundown pool on property, but they never had fresh towels stocked. • Parking hassles—lot was nice but an extra fee, and the key card kept disconnecting. I’ve stayed at the Hilton Tapestry in Rome (near Vatican City) and that property nails the boutique-hotel vibe: pristine facilities, charming décor, reliable amenities. This San Juan location doesn’t live up to the brand standard—more cosmetic updates and maintenance are sorely needed before it truly earns the “Tapestry” name.

Location was perfect, check in was at 4 didn't get to our room until 5. The room smelled like old mop water and we had the PH. Housekeeping stole my apple watch and management had the audacity to throw in my face they have policies that protect housekeeping when things go missing so filing a report would be useless regardless if I can track my device or not. Pool and jacuzzi looks like it hasn't been cleaned in months. The only pleasant thing was the location and the front desk person Fransisco. Everything else including management was TRASH!!!!

Bring your ear plugs for the noise and your eye mask to shield yourself from seeing the falling apart hotel. Positives: The staff were great and I really feel for them. The wifi was an impressive speed. The location is good for the beach and exploring the Condado neighborhood. Cons: Everything else. The noise was the worst I've ever experienced. We had a corner room with an odd layout that included the bed being a distance from the door, but we could still hear every little thing from the hallway. The pool is 24/7, and they play music the entire time. It's not quiet music either. We were on a top floor and could hear it just as if it was playing from inside our room. 3am, 4am, 5am, didn't matter. The music was blaring. I'm a heavy sleeper, and it kept me up. They charge a hefty daily resort fee, and you get nothing from it except the internet, which, let's be real, is nothing in today's age because, after all, McDonald's offers free wifi. Do you want coffee in the afternoon? Nope. It's only for the morning. Do you want cream or milk in your coffee in the morning? Nope, it's completely out. Everything has a renovated look to it, but it's really just putting wallpaper over the cracks and water damage on the wall. The closet and cabinet doors look nice until you realize they don't align correctly, and you can't actually close them. I can't stress enough how bad this place was. Stay literally anywhere else.

This is the second Tapestry hotel we've stayed in...we're not impressed! We've been Hilton members for decades, so we were excited when this line of hotels started. I don't understand how Hilton doesn't conduct periodic physical checks on these hotels. When we first checked in, the staff was extremely friendly and helpful. We were early for check-in so they held our bags while we went out to eat (Don't eat at Reuben's, which is another story in itself.) Once we returned, we entered our room. It was spacious enough, but it's cleanliness was subpar. The bathroom had lots of problems. First was the sliding shower door. It always slid open. To the point that we had to stick a towel in at the top to hold it shut. We told the front desk folks several times but it was never fixed. Also, the wall below the window was crumbling and needs repairs badly. The room finish needs some attention to detail, which is leaking in the two Tapestry hotels in which we've stayed. The restaurant which is attached to the hotel was mediocre at best. We had to pay extra to get coffee. We never came back for breakfast! If we ever come back to PR (which will be a cold day in hell), we'll definitely not stay here.

I stayed at this Hilton for three nights and am beyond disappointed with the experience. Upon arrival late last night, the penthouse we paid for was not ready. It hadn't been cleaned, there were no amenities in the room, and the smell of cigarettes and weed was overwhelming. It was impossible to sleep through it. On top of that, the pull-out couch for my son wasn't set up, and there were no sheets or bedding provided. When I complained, the staff explained that they don't leave bedding in the room because they prefer to hand it to guests to keep it fresh--yet it wasn't handed to me at check-in. Clearly, they forgot. I booked this room months in advance, and it is unfortunate that it wasn't prepared at all. As a Hilton Gold member, I was expecting better, yet the room only had two bottles of water in the fridge. They moved us to another Penthouse room the following day. Upon our late arrival they mentioned a $45 "resort fee" that wasn't disclosed when I booked and doesn't have this anywhere on the Hilton site. The fee is supposedly for beach access and amenities I never planned to use, as well as a couple of bottles of water and a free chocolate coupon that they didn't even have. I've already filed a complaint with Hilton's headquarters. The local management team reached out to us to remediate the situation, we are pleased they provided a solution to the experience we had.

This used to be the best western now it's the Hilton Palm Condado. Updated clean hotel staff is very organized and kind and respectful. Check in was quick brand new seating area and lounge they have a. The famous Cortes chocolate restaurant connected, which is pretty cool. The downside is parking is behind the building so you have to park and walk back to the hotel. The rooms are very small but updated and clean. Everything is near. You don't need a rental they just charge you $27.50 daily including the 175 per night so do the math well I stay here again probably not. I'll save my money elsewhere.

This is now a Hilton property under the Tapestry collection. Location is perfect, one block to the beach, to a casino, and across the street from two 24 hr pharmacies. The rooms are small but well appointed with comfortable beds and bedding. There is a nice 24 hr pool/jacuzzi and gym. Service is excellent. Carlos Pagan working the front desk/check in was top notch being both friendly and informative. There is a good restaurant connected to the hotel, however as a Diamond member you are only entitled to an extremely limited continental breakfast that does not include coffee, juice, cereal or fruit. All in all a good property in a great location for a good value.

My friends and I stayed here for four nights and were mostly happy with our experience. Convenience: Great location near the beach and many other restaurants to check out. Our ocean front view was beautiful to wake up and fall asleep to everyday. Amenities: Hot tub was emptied and broken when we first got there. By the second day, they removed the broken sign and filled it half way. Being as we were too scared to pick up an infection, we never checked out if it was even warm. They often run out of pool towels so anticipate to bring down your own or ask for more from room service. Wifi worked well enough but was not secure. Water for showers were hot and decently pressured. Sanitation: Floors were not well cleaned as there were apparent chunks of dirt from prior visitors. One of our last nights we also found a cockroach in the bathroom. After informing the concierge during check out the next day, her response was whether or not we informed the front desk in which we did not. No further action was performed. Overall, we were off to a great start as the concierge kindly directed us to restaurants she personally thought were worth while. However, the issues with the pool area, and finding the bugs put us off. I advise putting out the extra money for a better rounded experience.

Customer service was okay. I called for a last minute reservation. The room was $272. Rep on the phone was prompt, kind and diligent. Booked my info quickly given my last minute needs. I arrive to the hotel and there's one check in associate. She was quick and efficient given the late hour and line that was forming. She mentioned I was able to get breakfast but when I got to the lobby the next morning I had to pay a fee. The rooms are dirty. First room had a huge semi dead cockroach in the entrance. I go back downstairs and she gives me another room. That room has a bug in it too. I was so tired to make another change so I go to sleep since my flight is delayed. The bathroom has mold and rust and nothing was tidy and clean. I found hair and dust everywhere. When I checked out I told the lady and she said because there was no report made on my account there was nothing that can be done. I would not recommend staying here at all.

First time in Puerto Rico and for the value, I couldn't have picked a better homebase than the Condado Palm Inn located in an area central to the best touristy neighborhoods and, of course, Condado Beach. Upon entering, I was greeted by a pleasant scent pumped into the air that reminded me of some Vegas resorts I've visited. The staff was friendly and efficient although, like a lot of hospitality professionals here, will switch immediately to English if they sense your Spanish is not natural or fluent. My Oceanview King room was a bit small but well-appointed. The bed and sofa were comfortable, and the desk provided ample workspace. The fridge and safe were convenient for my needs. The bathroom was well-appointed with branded soap, body wash, shampoo and conditioner. Great water pressure in the sink and you have the option of the built-in and handheld showerheads. The TV offers local network stations - English on the same shows and Spanish with local programming - an NBC station out of New York, Univision and a local Spanish-speaking station, as well as the usual cable channels in English. It is an ocean*view* room rather than oceanfront so a couple hotels and a parking lot come between you and the Caribbean, but it was still pleasant to gaze out towards. I think being on a high floor gives you more scenery to enjoy. I passed by the pool every morning but preferred the beach, choppy as the waves could be there. I do wish I had tried the hot tub. While there are plenty of good eats on Ashford and Magdalena Avenues, the hotel hosts two restaurants of their own: Ropa Vieja Grill, whose outdoor dining area was popular, and Chocobar Cortes, who offered great desserts and interesting takes on entrees. They also offered a morning buffet for $18.95; if you love omelets then it's probably worth it. I don't but I had to leave for an early tour one day so their other choices sufficed. It's becoming harder to avoid resort fees but the $40 nightly charge here came with both highlights and disappointments. The best amenity was the included daily beach and umbrella rentals which would be $15 per person if purchased separately. If traveling with a companion, the fee practically covers itself at that point. It was too hot - and IMO the streets too precarious - to take advantage of the bicycle rental included. Said heat made me appreciate the two daily bottled waters. I received one (not the promised two) Cortes chocolates each day and I never saw a discount shopping book. I'm not a coffee drinker so I admit missing out on that culinary renaissance. My biggest complaint - and it's a minor one in the grand scheme of things - is that my washcloths were never replaced. When I had one left by day two (out of five) and didn't receive a refreshment, I passed it off as waiting until I was completely out. But on day three, I received hand towels and full towels but no washcloths. Housekeeping came early on day four and I figured that it would be taken care of, but I ended up having to call their office where the manager promised to send some up. Nonetheless, when I returned later in the afternoon...still no washcloths. I resigned myself to hand towels for the rest of my stay. Edit to add: I kept noticing a sound that was similar to a running toilet. Eventually I realized that was in fact the plumbing. In a way, it sounded like the nearby sea - or at least those canned sounds you from a bedside machine - so I decided it may lull me to sleep. However, if you are sensitive to noise, it may prove to be distracting. /EDIT Would I stay here again? Probably if I had a beach-loving companion to get the most out of the resort fee. I'd certainly be more proactive about securing the bathroom amenities.

My husband and I had the best 4 nights at the Condado Palm Inn. Shout out to Frances for making my husbands Birthday on 12/12/24 so special. Everything was so perfect we're already planning on coming back for my birthday next month!

Hotel is dated and dirty. Arrived back to find door open, bed made but no towels. Shower terrible, either scalding hot or cold. Terrible maintenance and just plain nasty.

Worst hotel ever. Misleading website, cash grabs constantly, dirty bathroom and unhelpful staff, when you could find them. Never again!

Stayed here a week ago. (Booked on priceline big mistake) Anyway, we We're greeted by the front desk clerk Genesis. She had a wonderful smile and really good customer service. There was an issue with the plumbing which she had fixed promptly. Whenever we had a question about where to go or what to eat? She gave good advise. This hotel is in a wonderful location, very small pool. Too bad we didn't have a ocean view but the room was nice. Puerto Rico all together was beautiful. Genesis made this 3 star hotel a 5 star and we wouldn't hesitate to come back.

Do not book here unless you like games. Here are some games you can play: How many roaches do you see? How long can I shower before the water turns cold? Which electrical outlet works? Where's the iron? Which elevator is working? Which mattress has a deeper dent in it? Who pulled the fire alarm? parcor! Skip around littered food left in the hallway in effort not to step on it And of course my favorite: pass the complaint When checking out and complaining about the experience I was told to call Hotels.com for the refund. Hotels.com told me to talk with the hotel. I went back to the hotel and the manager wasn't there to help us. Ever. I went back twice looking for someone to talk with.

Avoid this hotel at all costs. Staff are extremely unwelcoming, rude, racist, and incompetent. They will throw hidden fees in whenever they get the chance and are overall disrespectful people and that goes for every single staff member I interacted with for the entirety of my stay. They ruined our trip, I want my money back!

We stayed at BW Plus Condado Inn & Suites for 2 nights because our flight was cancelled due to the hurricane watch in FL. Pros & cons listed below: Pros- Close to the airport 15 min. Close to Old San Juan 10 min. Walking distance to the beach, CVS, and restaurant. Continental breakfast (pancakes, cereal, dry fruit, bagel, toast and boiled egg) 24 hr pool & jacuzzi. Cons- $15 per day parking which wasn't listed on Expedia when we booked. The rooms are small. The king partial ocean view is really Max 2. The bed wasn't as comfortable. I was disappointed to find that the curtain in our room was ripped (both) I called front desk and informed them immediately. The issue was not fix and we weren't transfer to another room. She said she will note it but nothing was done. That's just poor customer services and my reason for 3 star.

Front desk staff was very accommodating and helpful. We were having trouble finding dining places and they helped us find some restaurants and wrote down some recommendations to order. The room was very clean and neat. The location is very convenient to shopping, restaurants and the beach.

When I arrived around 1pm I knew check in wasn't until 3pm but I asked anyways and had me checked in but they said the room wasn't ready I said no problem I'll wait . My room wasn't ready until 3:40pm and even after the reception lady who was just rude with long black hair didn't even apologize about it . They gave me my card and didn't even tell me to activate on elevator and I was there feeling dumb, also bottle water is free and they didn't tell me that I kept going to Walgreens and buy . The stay was decent no bathroom tub which was a bummer . The morning crew from breakfast especially the gentleman was amazingly nice and sweet always smiling . One towel and two small only provided for me and my son . Small fridge and microwave available . Everything is close by which was a plus but seriously that young woman with long black hair during day shift receptionist was just her attitude and you can tell she hated her job I felt intimidated by her . By the end of my checkout they billed me for my breakfast which already said when I booked it "free" ugh i told them about it but refuse to listen I just didn't want to argue so I let it be . Also not warm shower at all! Slightly cold! Brrr . They didn't let me know about the chairs by the beach the entire 6-days I sat in my towel on sand the sliding doors to balcony was so hard to open and had slight leaking . Nope not coming back . Especially rude reception who hate their job. If your trying to go and relax don't go bc the street is very busy with loud music and loud cars with their mufflers . Too noisy . The gym is tiny . Almost forgot be-careful they charge $50 per day for resort fee .

Great staff and accommodations. Nevertheless, many plastic water bottles are received in rooms daily and thrown in the trash while the island is damaged by trash and the earth. PlLEASE PLACE A RECYCLING BIN FOR PLASTIC BOTTLES.

This place was horrible, there was roaches in the room and I was offered $100 off of $2479. My room didn't look any thing like what I seen on the website and smelled. My fridge and microwave were broken. I had a king suite it was filthy. I wish I would've took pictures instead of video . The bathroom was dirty I slept on top of covers.

The staff helped in anyway they could and it was amazing. Our cruise would have been a disaster without them. They went above and beyond! We will stay here again!

3.5 is what this BW deserves. It's a location for a night stay, but not a vacation. We stayed here due to American Airlines canceling our flight. The good: -Friendly concierge (Genesis was so helpful) -Water available in lobby -Location near airport and beach -A pool... but it was teeny tiny little watering hole -Nestle toll house cafe connected to hotel for treat -Security for elevator to protect from vagabonds entering -Held bags until room was ready The bad: -The beds seemed like the smallest queens ever -The shower did not work to turn knob for a bath

DO NOT STAY HERE! JUST DON'T DO IT! We should have listened to the reviews calling this the "Worst Western" - by far the worst hotel experience of my life, and yes that includes roadside motels. I do not understand how a Best Western has such low standards or how this hotel has decent ratings, the rooms like nothing like the pictures online. Some of the most abysmal points of our short stay at this atrocity of a "best" western: - two huge water leaks in both rooms at the hotel, and they refused to move us to a non leaking room - no actual pillows on the bed, just little throw pillows - the furniture was falling apart - no towels at the pool - no real curtains, just the thin one where the light all shines through - constant film of moisture on the entire floor of the room - the wifi is public?? - hot water only lasts 5 minutes in the shower - housekeeping did not clean room - extremely rude and dismissive management Okay now for the whole rant... There was nobody to greet us upon arrival and we had to wait several minutes until someone showed up at the front desk. When we got up to the room, we laughed a bit at how poorly equipped the room was, thinking we'd probably spend most of the time at the beach anyway so it wasn't a big deal - the furniture was peeling and scraped up; there were no real pillows on the bed, only throw pillows; no lamps on the wall; the floor was covered in a weird film of moisture. The real problem arose when we realized there was a giant puddle of water covering several square feet of the room and getting all our stuff wet. At that point we went down to the front desk and asked if we could be moved. We were sent to another identical room, and the next day the SAME THING HAPPENED the whole floor of the room was covered with various huge puddles of water that seemed to be possibly coming from the air conditioner. Once again we pack up our stuff and go down to the front desk and ask if we can be moved AGAIN. However, the front desk manager Genesis said she would not move us because they "didn't want to clean another room" and tried to blame us for the leak despite us being out of the room all day. A maintenance man proclaimed that nothing was wrong with the AC but the leaking continued and at that point we went to the front desk and requested to either be moved or we would leave. Once again Genesis gave us a lot of attitude and said there was "nothing wrong" with our room and she would not move us or give us any money back for the remaining 4 nights of our stay - "read the terms and conditions you're not entitled to anything" okay then!! Once again I would like to highlight the extreme rudeness of manager Genesis, I have never been treated so rudely and accusatorially by an employee in my life. We left and went straight to the AC Marriott down the road which was only slightly more expensive and had WAY better rooms and service, would highly recommend. The only highlight of this hotel experience was that I booked it through Expedia who ended up getting me a refund for the worst western after I spent several hours on the phone with customer service.

We stayed at the Condado Palm for 2 nights of a family vacation. Overall we were pleased with the hotel. The location was great, on the main street in the Condado neighborhood in San Juan, one block from the beach. The area was full of restaurants and there are both a Walgreens and CVS across the street if you need anything. We could quickly get an Uber into Old San Juan for about $7-8 from this location. We had a King suite with pull out sofa bed for our daughter. The room was huge, with a large living area and separate (though a bit awkwardly designed) kitchen and bathroom spaces. We were on the 17th floor with a large balcony and beautiful ocean view. It's a Best Western so don't expect plush mattresses or high quality furnishings - but it was clean and worked well for a family. There is a small pool that is heated and in shade for much of the day (a plus for this clan of redheads), and the largest hot tub I have ever seen! Both are open 24 hrs. There is complementary breakfast, which did include some hot options but is pretty sparse. Have a nibble and save your appetite for San Juan's local delicacies. This was a good value for the price and I'd recommend it, especially for families.

This hotel is on a VERY busy street so it's almost always loud with honking, sirens, and music. If you're looking for something quiet this is not the spot for you. We also noticed a lot of small hairs in our sheet the first day we checked in, that's the only blanket they have on the bed along with a fancy looking table cloth. The pillow cases had marks on them. They did provide a take and go breakfast at the front desk for you to make yourself in your room. The pool didn't get much sun, and the balcony barely fits an office chair. The bathroom and location to the beach and eatery was about the only up to par piece of this stay.

Giving it a two star to be nice because I should give it a one after my experience. I WAS STUCK ON AN ELEVATOR FOR 15MIN WITH MY 4 MONTH OLD BABY AND THE STAFF WAS LESS THAN HELPFUL. I had to call down to the front desk from my phone while we were in there to try and get an update on how long it would be and the person could not give me an answer and did not seem to act like it was the urgent manner that it was. You would think the manager would want to immediately apologize for the incident but I had to ask to speak to her and she basically told me well you're here in front of me so clearly the issue is resolved have a nice day. She acted like she didn't know the elevators were an issue even though the previous day some patrons told me they had been stuck for 5 min before and I see a review below stating issues with the elevators as well. As a part of good customer service you would think they would at least offer free breakfast or do some type of service recovery but no. Thank God this was check out day and we were leaving early cus otherwise who knows if we would have missed our flight. Also tried to contact Hilton through the website and got a less than helpful response so definitely won't be staying again. A shame because it's not bad of a hotel for the price but would probably just stay at the Marriott next door or one of the many other hotel options in the area.

The hotel was nice enough and well located. However, there was no hot water in the morning for showers. This is a glaring defect given the cost of this hotel. It is 200 plus a night and they can't provide hot water... not a good experience. They provide breakfast but it was seriously weak. Coffee was great but you might as well go out for breakfast versus eating there. They do have a coffee shop attached which is decent but skip the hotel provides breakfast. Bundles of sheets were left in the hall overnight. We came in late the night before and left mid morning and they were still there. Looking out our window there is a destroyed building to look at left over from the hurricane. Not much of a view. Check in was fast which was nice compared to other hotels. Not sure if I would stay there again. Certainly not at the price we paid. If I could have given 2.5 stars I would have.

I booked Best Western Plus Condado Palm for a weekend getaway to San Juan which turned into a longer trip courtesy of the #Blizzardof2015. Its location is smack in the middle of the Condado tourist zone and convenient to the beach and Avenida Ashford restaurants. The hotel room window view advertisement photos appear photoshopped. The hotel is not oceanfront, but it is a block from the beach. Request the North Tower if you don't want Partial Ocean View to be the Marriott parking garage. The hotel staff were friendly, helpful and provided great customer service. Every staff person I met walking by or in the elevator said Hello or Hola. One man I said Hello to on several occasions brought regular towels out to the pool for me when housekeeping was out of clean pool towels. The front desk clerk found me a much nicer room. I've also seen the general manager help staff clear/wipe breakfast tables. I've never seen a GM do that before. The rooms are decent size with acceptable level of furnishings including the largest hotel room safe I've ever seen. Unfortunately the maids did not really clean my room very thoroughly, unless they weren't supposed to. The bed was made but my sheets were not changed in 6 nights. The rug was not vacuumed, the countertops not cleaned. The towel assortment and number were never the same each day. The complimentary breakfast was good. I liked the scrambled eggs and there was a rotation of "meat" each morning (bacon one day, sausages the next). Coffee is available all day long. The pool is small and probably would get more use if the kiddie pool was converted to a jacuzzi. There is not much sun during the day due to the hotel towers, but it's open 24 hours. Condado Palm is a solid tourist class hotel with lots of tourists. The friendliness of the staff definitely work in its favor.

Unfortunately the hotel was a bust! The room was not well maintained and the bed was very uncomfortable. When you pulled the sheets you could see how dirty it was and it felt like a box spring. I cannot explain how busy and loud the music was every night. Honestly felt like I was in a nightclub. The WORST part we're the door! Every time anyone left the room all you could hear was the door "Slam" talk about uneven doors. It was like you had to slowing slam and pull the door to get it closed. Also the beach "Club" wasn't anything but chairs and umbrellas in front of a house being constructed so all you hear is drilling except on Sunday. Beach towels were also a joke.

I saw this place in Yelp and Trip Advisor and I liked the price, amenities, location. I have an oceanfront view and it was beautiful. Free breakfast and the restaurant downstairs Ropa Vieja is delicious. The beach is three minutes away and they offer umbrellas and seats for a fee in cash. The people who work here are so nice and the wait staff. Claudia was super nice who works at the front desk. I have pictures posted and I'm pretty picky with hotels and this is great. Stephanie Room 1609

Here's the problem: My brother in law booked a room here several nights. Two queen beds, one night, then he head to the cruise ship. My sister and brother in law thought their flight would not make it in time to spend the night. So they had the room put under my name. Comes time to check in, and what the fluff, our room got changed to 1 king bed :( Three of us, crowded into a small room? The front desk told us that they were booked solid for the night. And had no more hideaway beds for use. Thank goodness it was only one night. The location was good: in the heart of the Condado area. And the beach was literally a 3 min walk. But comfort is important, especially after spending an entire day flying.

I stayed here with my mom the last week of October 2021. I'm a rewards member. We were given a room in the south tower. It was like a prison waiting room. 2 beds with old, threadbare comforters, washed in the laundry about 2 years past it's prime. No furniture but a dresser that looked like it was purchased in 1985, at Goodwill. I won't go into the carpet. Absolutely should be set on fire. We leave, and the nice lady gives us an upgraded room in the north tower. This room is indeed upgraded but for some reason they have the same threadbare cotton comforters, only about 1 year past it's prime. They really know how to stretch a dollar here. Next day we get back to room and open patio door. About 15 minutes later I hear water, and I'm like, Ma, did you put on the shower?? No, it was water pouring from the vent in the ceiling. WTH. Guy comes up, cleans it with loud vacuum so I have to leave room or I'm going to explode. This happened every day till we left. On the next day they offered to move us but we were so exhausted, and never thought the same problem would happen again! For some reason the front desk told us that every time we opened the patio door, that caused condensation from the vent. This is why I'm writing this. So, if it's a matter of every time the patio door opens that causes condensation to pour from the ceiling, wouldn't that happen in EVERY room?? I don't know, am I the only one applying logic here?? The furniture by the pool is also about 2 years past it's prime. I've never seen dirty old furniture by a pool at a name brand hotel. Till now! I will not be returning.

To say Puerto Rico got ravaged by "stimmy" travelers would be an understatement, and Condado Palm Inn was at the center. As of 3/20/21 "Free Breakfast" is water and Jimmy Dean microwave meals while the free bikes and beach club listed online are nonexistant. Kudos to management for service recovery efforts, and early access to the fitness center.

Such a nice hotel. perfect location, really clean & safe! the staff was friendly and taxis are available downstairs. stayed one night before heading to an airbnb with family but will definitely stay at this best western again if we travel back to pr!!

Within its class of hotels it is an excellent choice. The rooms are being updated, the location is prime, and the hotel staff is very nice. The pool is small for the amount of rooms but that shouldn't deter you because the hotel is 1 block off the beach and takes less than 5 minutes to get there. They have staff on the beach that will set you up with beach chairs and umbrellas, all you need to show them is your room key. (Side note: please remember to bring a few $ to tip them, they are out in the heat all day digging holes to setup your umbrellas and carrying those beach loungers so you can relax and enjoy your time on the beach) We are Platinum Elite members of Marriott which is across from the hotel and decided to stay here because of family members that booked at this hotel. We were not disappointed. We booked an oceanfront king suite which I highly recommend. We didn't eat at the restaurant Ropa Vieja because it caught on fire 2 weeks before we arrived and is currently under repair, and we went out for breakfast every day but they do offer a continental style breakfast daily which is included and people seemed to enjoy. Marriott will be where we stay for those quick weekend getaways to SJU and The Condado Palms will be our first choice for the extended week long stays. Thank you to everyone at the hotel for all of your hard work.

Garbage dump! If you have dreamed of sleeping in the streets or envisioned a vacation in the projects as part of your bucket list, this is definitely the place for you. I stayed at the hotel once 3yrs ago for one night and it was really nice. Today, I came with my friend and what a shit show. It is extremely run down, ghetto AF, the shower was running allllll night, you hear every single thing happening next door, the sheets are yellow and dirty, towels are gross, its like staying in a sewer with the volume of noise and dirt in this place. Stay literally anywhere but here. This place is a dumpster fire. If I could give zero stars, I would.

Room clean-the positives. Hotel gives appearance inside of an apartment building. Partial ocean view but only if you hang off the balcony. No concierge no help booking excursions. Parking went from $15 to $25 a day for a car. No more free Continental breakfast now you pay. I think $12.95 for powdered eggs, etc. No restaurant on location. Beach a block away but street has aggressive homeless people that come alive at night. Not very safe to stay in this area. Find something else. Front desk, staff....no one greets you and you are spending a lot to be here. Coming from NY, I feel like I'm in Hunts Point on vacation.

First- all rooms are city view, dont fall into the upgrade a room because there are so many cons here. Second- alarm goes off randomly and will wake u up in the middle of the night Third- theres a CURFEW forth- the safe works then doesn't work so now u have to keep having someone come in to fix it Fifth- you can hear EVERYTHING AND ANYONE when inside a room. You can hear the streets as well. Sixth- vents leak water Seventh- after using water get ready for the sound of a fish tank Eighth- all doors have the worst measurements i have seen. All them have big gaps. This place doesn't look like anything on the pictures

If I could give ZERO stars I would. Out of all the hotels I've stayed at and that's a lot, this would have to be the worse! From their ghetto breakfast that is a frozen dinner to their customer service, I wouldn't tell my worse enemy to stay here. Here's the things that I found wrong about this place. 1. Their rooms smelled like they haven't been cleaned in a while. 2. You have to ask them the next morning for room service, otherwise they will skip you for the day. 3. Their pool is so small! My friends pools is bigger and that's not saying much. 4. We asked them to clean the floor the day before and the next day, they still didn't clean it. 5. Beds smelled like a moldy towel that's been sitting out for a couple of days. I should have stayed at the Marriott like I did last time and they are just around the corner. What a waste of a vacation.

A contemporary yet very warm and inviting hotel with a lovely pool on-site, the beach, lots of restaurants, bars, shops, a gym, Walgreens, and CVS all just a hop, skip and jump away. Our room was quite spacious, very clean, nicely decorated, and appointed with all of the amenities we needed to feel at home. Nestle Toll House Cafe is in the lobby and the Ropa Vieja Grill is right next to it. Complimentary breakfast is served every morning, which puts the icing on the cake. I would highly recommend the Best Western Plus Condado Palm Hotel to anyone who is planning on visiting Puerto Rico in the near future.

2nd day and I'm super impressed by the staff, the cleanliness, the resteraunt staff, food etc. They really know how to take care of their guests. Has a great seaside view.

Booked on Priceline. Pool is dirty and not well kept needs a lot of TLC dirty towels all over, walls peeling and there was a dirty cup floating in the pool. Staff do not mention the beach has an area for guests with chairs and umbrellas I found out on my own .. first day I spent on a towel on the beach. Bathroom has a sliding door on it that doesn't stay in place or lock so you have no privacy when using the restroom. Furniture in bedrooms are peeling and very outdated. Windows are in serious need of a wash gross. Staff was not rude but not welcoming or friendly. Would not stay again.

My boyfriend booked a suite on which I believe was the north side of this hotel for my 30th birthday and our first trip to San Juan. We checked in on a Tuesday around 2 PM, it clearly stated that check-in started at 3 but everyone was very helpful at the front desk in suggesting restaurants nearby and also holding our luggage so we could walk around. They offered to call us when the room was ready & they did so. It was around 2:30 that our suite became available. I have to admit I was very skeptical as I have been duped in the past by hotels that looked fabulous online and then you show up and it's a complete disaster. Happily, this was not the case with the Condado Palm. I walked into our suite on the 11th floor and from the moment I opened the door I was totally taken by surprise. The cleanliness of the hotel is something to be truly noted as everything was spotless. Our suite was possibly larger than my apartment. It had a dining table with four chairs an actual room for a kitchen which included a full-size refrigerator and microwave, a safe, a little storage area a countertop and sink. The bathroom wasn't as large as I expected but it had a double set of doors... The first set brought you in to two sliding glass doors with hangers, also a sink and a large mirror area then through the second door was the toilet and the shower. The toilet and shower area could stand to be a little larger but it was just fine as is. So, after the area with the dining table it had a ceiling fan above it which was truly a great touch and an overhead light that you could dim. Then there was a couch that I believe pulled out into a bed with a sitting chair, a desk and a chair to match. Then, you could slide the large doors open to the beautiful balcony. The balcony was absolutely breathtaking as it provided a pretty full view of the ocean and a very cool breeze. Around the corner was the bedroom which had a tv in it (as did the living room area) & a dresser in front of the amply sized king bed as well as two night stands & a ton of outlets. I would absolutely recommend booking a suite. I have absolutely no idea what the other rooms look like but the suite was perfect. I had enough room to move around and not feel like my things were on top of my boyfriend's. There is ample closet space, ample outlets, and I felt really at home. The continental breakfast starts at 6:30 AM and we quickly learned that you need to be there at 6:30 LOL. If you arrive when the buffet starts you have free reign of: eggs, pastries, coffee, oatmeal, bread, the toaster oven & cold cereal. I made the mistake of arriving at 9am & not only was it hugely picked over but the selection sucked. Get there early & you'll be happy with the selection. On to the pool, it's a tad small but it's open 24 hours!!! They have an adjoining kiddie pool which is only 1 foot deep and they should totally turn that into a Jacuzzi or hot tub. There is no lifeguard on duty and I experienced the pool being used by at least three people at almost any given time of day which left it pretty cramped. They have chairs to sunbathe which is nice too. We got a two for one drink token for the in-hotel bar from the front desk and on our last night there we had a chat with the most adorable bartender. She was super sweet, super informative and I felt like I had known her for years. I wish I had caught her name because she was very personable. The staff was extremely professional, helpful and informative. I caught myself calling the concierge to ask random questions quite a few times a day. They also have a reserved section of the beach where you can use their chairs for free and it's $10 for an umbrella. Overall, I would totally return and book again. I would highly recommend this hotel, as it is beautiful, easily accessible (CVS & Walgreens across the street) and tons of restaurants and lounges nearby. It was a quick & easy taxi ride to: the airport, the mall & Old San Juan.

If you're looking to save money in expensive touristy San Juan but you want to stay somewhere with nice quality (not a hole in the wall), then this is the place to be! Walgreens is directly across the entrance of the hotel and straight to the right of the hotel is CVS. PROS: - You have the same convenience and location advantage as the Marriott, near all the major restaurants, beach side and shops but you save so much more. Like a 5 minute walking distance away from Condado Beach. - Includes daily breakfast, an open gym, WI-FI and computer use is included. Get there early for breakfast because it goes fast. All hotel staff are super friendly. At this hotel is a gym, 3 public computers, tiny pool and very nice rooms. There aren't really any cons other than it's not as "fancy" but it is nice. TIPS: 1. GET THE BLUE PARKING VOUCHER THE FIRST DAY YOU GET A RENTAL CAR! The front desk deals with so many people, they don't remember to tell you about the blue parking voucher to avoid the $35 a day hit. Staying at the Best Western your daily parking rate is reduced to like $16/day. 2. The Best Western Parking lot is Magdalena parking, located directly BEHIND the hotel. It was hard to find at first because of the one-way streets. When you drive pass the Walgreens, take a left at the next light and you'll see it on the left.

Great place to stay! Pros -Friendly/accommodating staff -Walking distance to beach, restaurants, bars and other hotels - 24 hr Walgreens across the street (cheap liquor) -Short cab ride to old san juan, air port, isle verde etc - Nice pool area -Free breakfast/computer access -Happy hour everyday in their bar! Cons -Moisture is strange in rooms...our clothes felt slightly damp

Best Western Plus, Condado: Front desk staff Lenin, Mireya and Lismary, was very friendly and welcoming. From the kind, courteous, and professional staff, to the most professional, very meticulous in a good way staff manager "Yamil". Personally went on an emergency stay for the loss of a family member, and I have to tell you, they went out of their way to accommodate me in a way a diamond member like myself, had ever been accommodated before in any Best Western I had visited before. I actually stayed here for the whole week. From the comfortable rooms and common areas, the exercise facility, the business center, and the breakfast buffet my experience was nothing less than exceptional. I could go on but suffice it to say I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.

Great hotel. Great staff. Very reasonably priced. Close walking distance to the beach, Starbucks, and many dining options. We arrived super late due to a delayed flight, but they were there happily waiting for us. The have a great breakfast in the morning and free WiFi. They also allow you to check your bags if you want to go explore longer after checking out of your room. Will visit them again!

I booked this hotel back in May 2019. At the time it seemed like a good location and affordable price. The rates were 184.00$ a night to sum up for three nights I paid 772.00$ this included two nights using their parking garage. The area does not have any traditional food sadly being in San Juan the Islands capitol. Most of the venues located near or walking distance aren't your typical cuisine they were mostly Italian or cafes. Places that are not from the island. There were no bakeries or dessert places aside from Sr. Paletas. The closest eating places had bad reviews as well. We were highly inconvenienced when a shooting took place and our rental was hit. Not only were we stranded the whole day it busted our plans two days in a row. There were no accommodations made to how pricey the rates of rooms cost. Ideally you should be safe in the hotel and it's adjacent facilities. No one should pay a high price for a hotel where there are no security measures. If I wanted ghetto or a poor neighborhood I would have done an air bnb or motel. The website and local maps aren't a real representation of what the are resembles The showers in our room would leave a pool on the floor in the bathroom due to how the glass doors were assembled. The only amenity offered was continental breakfast. Sad to say I would never visit this area or hotel furthermore I would not recommend

Tip: You will not be able to sleep, if you have an ocean-facing room, due to loud club music emanating upward from the street.

I have nothing negative to say about this hotel- it was great! I stayed for 4 nights, and during the entire time the hotel staff was all friendly and helpful. Breakfast buffet was available every morning, it is only a block from the beach, walgreens is right across the street, and the room was clean & comfy! There are many places to eat in the area, as well as giftshops so it could not have been more convenient! I am glad I chose this hotel, and will recommend to anyone.

We stayed here on July 25 and this hotel was amazing! First off, it was beautiful and very luxurious! Second, they know how to treat their guests! This is the way service is suppossed to be. I want to point out that Omel Sanata is an amazing employee and needs to be promoted to manager. Not only did he check us in, he put all of our luggage (16 pieces!) on a cart and took it up to our room. He was very friendly, courteous, and polite. He also upgraded us to a suite for free! It was an amazing room on the 12th floor and we had a view of Ashford Avenue and also Condado Beach in the background. It was amazing. I regret not staying here the whole week of our vacation. The hotel provided coffee all day and also had breakfast which consisted of eggs, pancakes, yougurts, oatmeal, sausage, hash browns, orange juice, coffee, and apple juice. It was a very good deal. They also have computers and a printer. They also had a bar which had $5 pina coladas the day we were there. The only downside was the fold out couch in the sofa was very uncomfortable for an adult, its meant more for a kid. Also, the pool was too packed with people to go in and swim. Across the street, there is a 24 hour Walgreens and there are many restaurants on Ashford Avenue all within walking distance. The beach is also just a half a block away.