Cristie J.
Yelp
We stopped here on our way home from our camping trip. I came here as a kid so I wanted to share the experience with my kids. Unfortunately, it ended up being a very bad decision.
While getting out of the car, I saw one of the ladies who was working the food house let out a huge sigh. It was very busy and someone dropped the tip jar on the floor. I felt bad for her. It's over 100 degrees and people are rude. Because I saw that, I tried to be extra nice to her while we ordered our smoothies.
After she took our order, she asked for my name and I gave it to her but I also started spelling it out of habit. She scoffed and made a rude comment about this "not being a spelling bee". I was shocked but I chose not to take it personally. It's hot and she'd been dealing with people all day. I even tried to change the tone by giving her all of my change back as a tip!
Anyway, they ended up being out of a flavor we ordered, so she called me over to tell me and I could feel tension between her and the other lady she was working with. As carefully as I could so as not to add to the tension, I told her that we could just pick a different flavor and we aren't picky. She replied, "Well you're the first all day! I'm tired of being yelled at by everybody!" (She was motioning to the other lady who I later found out was the owner.)
Well, it turned out our order was also taken incorrectly. We ordered 2 Mango, 1 Strawberry, but they had it backwards. We picked a replacement for the Strawberry we ordered and I asked, "We have one more mango coming, right?" The owner checked our receipt and I could see the order was wrong but I didn't want the other lady to get in trouble so I said, "Well maybe I said it wrong, I'm sorry." (Even though I know I didn't.) Well, the lady who took out order scoffed under her breath and said something in a mocking tone with her head bobbling, but all I heard was the last part, "I read back your order!" I let that go, too.
After finishing our smoothies, my toddler had to use the restroom but there was a long line and she can't hold it that long so I took her to the car to use our portable potty. As we headed out, bad mood lady was heading in and held the door open for us, so I thanked her but she replied, "Not my pleasure!" And ran inside.
I was shocked. I was trying so hard to be nice to her and to blame her behavior on a combination of the heat and a bad day but that was the final straw. She came out to her car a minute later and as she passed by I said, "You know, most people say 'you're welcome' instead of being rude!" but she avoided looking at me.
I went straight into the gift shop to talk to the very nice couple working the register. I told the man about all the rude things the lady said to me. I asked if there was a supervisor and he told me the other lady working with her is the owner and she had already asked her to leave. He listened to everything I said and apologized to me, and honestly that made me feel better so I thanked him for listening and headed out back to meet my family so we could finally check out The Gravity House. Well, two minutes later bad mood lady come out back and mockingly yelled out, "You're welcome! You're welcome! You're welcome!" I looked at my husband, who was just as shocked, and said, "That's it."
I marched back in and went directly to the owner. I started to tell her what happened and she interrupted me! "No, she didn't do that!" she even tried to tell me that she was just talking to herself! I gave very specific examples of the things she said but the owner kept shaking her head. Then, bad mood lady walked in and had the nerve to put her hand on her chest and exclaim in the most dramatic tone, "Who? ME? I would never do that!" You could have heard how hard my jaw hit the ground. I looked at her in disbelief and said, "You were literally just mocking me outside not more than five minutes ago!" She and the owner just kept shaking their heads. I was livid. I ran out to the back and called my family in and told them we were going to leave. There was no way I was going to give my money to this woman!
The two angels working the register very patiently listened as I explained what happened and asked for a refund. The owner came over and heard me telling them what had happened and asked, "Well what am I supposed to do? Apologize for her?" YES. Yes, you need to apologize for her. You are the owner and your employee is out of line. At the very least you need to listen to the customer and not deny what they're saying! If she would have just said, "I'm sorry, I will talk to her." --that would have been enough! We would have stayed. Unfortunately, she did not make even the slightest effort to acknowledge or fix what happened. Not a good way to run a business! I really hope she reads this and learns from it. In the mean time, however, my family will not be visiting this place and we will make sure to warn others to AVOID the two women working the food house.