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We stayed at the Conrad Bangkok for four nights and, unfortunately, left very underwhelmed. The hotel felt soulless and lacked the warmth or attention to detail that you’d expect from a five-star property.|We visit Bangkok three to four times a year and usually stay at the Kempinski or The Peninsula ; both of which consistently deliver exceptional service. This time, we decided to try the Conrad mainly because we have never stayed this area and I’ve always liked their bathroom amenities Byredo. For this particular trip, we are coming straight from the Anantara Hua Hin (which was beyond amazing), the difference in atmosphere and service was night and day.|The most disappointing incident happened on our last night at the bar. As a Muslim who doesn’t drink alcohol, I specifically ordered a non-alcoholic drink only to be served one containing alcohol. When I took a sip, I immediately noticed the mistake. The hostess apologized and said it was a “miscommunication” with the bartender, and while she did comp the drinks and food, this was an extremely distressing and unacceptable error.|To make things worse, the apple tarte tatin we ordered came completely frozen ; the apples were literally iced solid and impossible to cut or eat.|Our final impression was sealed when we went to the front desk after the bar. We had a late flight the next day and requested a late checkout ; a very standard request in any hotel. The front desk staff member we dealt with was cold, curt, and dismissive, insisting the hotel was “full house” and absolutely refusing to even check again or offer alternatives. As someone who’s worked in hospitality in Singapore for over 10 years, I found the lack of empathy and professionalism appalling. Even if the hotel was indeed full, there was no attempt to assist or accommodate us in any way.|Overall, the experience felt transactional and far from the service standards Conrad (or any with a 5 star so called reputation ) is known for. It’s hard to believe the hotel was fully booked ; 100-% occupancy on a midweek Wednesday all 392 rooms, when all rooms category are still available online. |If you’re considering a stay here, there are many other Bangkok hotels that offer much better value, warmth, and genuine hospitality — especially the Kempinski, Anantara, or Peninsula. Sadly, the Conrad Bangkok did not live up to its