Benjamin
Google
Considering the consistently kind and attentive service throughout our stay, I hesitate to rate this hotel lower. The breakfast deserves special mention for its excellent variety, including extensive dietary options, and the gym is very well equipped with modern new machines.
That said, a few aspects felt below the standard one would expect from a Conrad property. The building itself is rather old, which in many ways adds to its exclusive and professional atmosphere. Unfortunately, some of the bathroom fittings felt outdated and not in line with today’s luxury standards.
At breakfast check-in, although we understand the hotel was very busy, the interaction felt somewhat impersonal and rushed. As a Hilton Diamond member, I would have expected a warmer and more attentive welcome.
The Executive Lounge is spacious and pleasant overall. However, the evening food selection was slightly disappointing — items such as nachos felt out of place in a lounge of this category. A broader selection of lighter and healthier options would be a welcome improvement.
Once again, I would like to emphasize that the service was generally excellent, especially during check-in. In particular, I would like to commend Mr. Boss, who was exceptionally professional, proactive, and genuinely kind. His attitude truly made a difference and represents the high standard of hospitality one hopes to find at a Conrad hotel.
I share these comments in the hope that they may help further enhance an otherwise very enjoyable stay.
We ultimately chose to cancel our most recent reservation and stay instead at the Hilton resort near Bangkok Airport, as we were looking for a quieter environment. This was a personal preference rather than a reflection of the hotel’s quality.
Thank you for the kind service.