D
Google
At first, I had my hesitations with this hotel because I had read that this is one of the older hotels in Macau, but this worked out great for my family.
The staff were very helpful not only were they paying attention to detail, but the level of service provided and helpfulness goes beyond anything that I have experienced it’s even better than some of the five star hotels that I’ve been to in Las Vegas. Not only did the staff answer all my questions and provided a lot of detail. They also assisted us with getting to the airport shuttle by booking a large van taxi for us through the luggage services which only charged us the regular taxi price even though we had several large luggage.
The amenities here are great while visiting the pool they provided us with drinks in a poolside snack. The only downside was that the pool water was pretty cold. I wish the pool water was a little bit warmer as it would’ve made the swim a little bit more pleasant. They do have a changing area in the pool, which we could shower and freshen up before you go back to your hotel room, which was nice.
When I went, there wasn’t a lot of food options at the hotel as the food court, for some reason was not open and was closed for renovation (food court located on the top floor of the attached mall).
The room was very spacious and was in good condition. There were a lot of provided accessories in the room to be able to be used, and they even brought an extra set for our extra family members who were also staying in our room. They even had an evening turn down service, which we didn’t participate in as we were out at the time it had to do not disturb light on. Only thing was the room was quite cold, when we turned on the heater, the room didn’t heat up and blew cool air, had to leave off as it was too cold.
Overall, great hotel. I was really impressed with the Service provided by the staff. The location was OK easily able to be walked to malls only downside there was an as any food options around so we had to walk to other hotels for food.