Conrad Orlando at Evermore
Hotel · Orange County ·

Conrad Orlando at Evermore

Hotel · Orange County ·

Lagoon with water sports, world-class dining, serene spa, golf

Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by Conrad Orlando
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null
Conrad Orlando at Evermore by null

Information

1500 Eastbeach Wy, Orlando, FL 32836, USA Get directions

Information

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1500 Eastbeach Wy, Orlando, FL 32836, USA Get directions

+1 407 387 2000
hilton.com
@conradorlando

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Last updated

Dec 1, 2025

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@cntraveler
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The 15 Best Disney World Hotels

"At the Conrad Orlando, Hilton created a luxurious retreat to sink into after a day of coasters, characters, and crowds. Here, you can lounge by an eight-acre crystalline lagoon, indulge in world-class dining, and rejuvenate at a serene spa—all within a lush, tropical paradise just minutes from the city’s theme parks. While not officially on Disney property, this 20-acre luxe hotel sits less than three miles from Walt Disney World Resort and within 10 miles of Universal Orlando Resort and SeaWorld Orlando—making it ideal for travelers visiting all three of the area’s iconic attractions. There are also complimentary shuttle services that will take you to and from major attractions (like Disney). But, with two golf courses, an outdoor pool, access to a variety of complimentary water sports at Evermore Bay, and a slate of activities (from kid-sized fun to sound meditation sessions) and group classes (think yoga, spin, and boot camp), you may never leave the property. —Lisa A. Beach, contributor" - Valerie Marino

https://www.cntraveler.com/gallery/best-hotels-in-disney-world
Conrad Orlando
Conrad Orlando
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15 Best Places to Travel in January

"Part of a new 1,100-acre development that includes Jack Nicklaus–designed golf courses and an eight-acre lagoon, recommended as a resort-camp stay if visiting Orlando for golf, parks, or expansive resort amenities." - Patricia Doherty Patricia Doherty Patricia Doherty is a writer who specializes in covering destinations, resorts, and cruises for Travel + Leisure and other publications. Travel + Leisure Editorial Guidelines

https://www.travelandleisure.com/trip-ideas/winter-vacations/best-places-travel-january
Conrad Orlando at Evermore
@cntraveler
40,925 Postcards · 5,494 Cities

18 Best Hotels in Orlando, Florida

"At the Conrad Orlando, Hilton created a luxurious retreat to sink into after a day of coasters, characters, and crowds. Here, you can lounge by an eight-acre crystalline lagoon, indulge in world-class dining, and rejuvenate at a serene spa—all within a lush, tropical paradise just minutes from the city’s theme parks. This 20-acre luxe hotel sits less than three miles from Walt Disney World Resort and within 10 miles of Universal Orlando Resort and SeaWorld Orlando—making it ideal for travelers visiting the area’s iconic attractions. But, with two golf courses, an outdoor pool, access to a variety of complimentary water sports at Evermore Bay, and a slate of activities (from kid-sized fun to sound meditation sessions) and group classes (think yoga, spin, and boot camp), you may never leave the property. —Lisa A. Beach" - Valerie Marino

https://www.cntraveler.com/gallery/best-hotels-in-orlando-florida
Conrad Orlando
Conrad Orlando
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Where to Eat, Sleep, and Explore in Orlando

"Opened in February 2024, the Conrad Orlando can be found inside the 1,100-acre Evermore Resort Orlando. Here, you can opt to stay in lavish vacation homes with private pools that front an eight-acre man-made lagoon that glows turquoise." - Terry Ward

https://www.foodandwine.com/food-tours-orlando-8550086
Conrad Orlando

Steven

Google
I don't understand the bad reviews. We stayed for 4 nights and it honestly felt heavenly from start to finish. The private lagoon alone is worth the trip—calm, crystal-clear, and stocked with kayaks, paddle boards, lifejackets, and floaties. Free rental of kayak and boards included with resort fee. Lagoon is not heated, but the main pool is perfectly warmed, making it super comfortable to swim even when the weather dips into the low 70s. The resort grounds are stunning. And the service? Top-tier. Poolside staff were on point, valet was smooth and fast, and daily housekeeping kept everything immaculate. Hospitality here actually feels like hospitality. Yes, it’s on the pricier side—$50 daily resort fee, $50 valet, and the food isn’t cheap. But gratuity is included on all food & beverage purchases, and honestly, the higher price keeps the crowds down. That’s part of what makes the whole place feel so serene and exclusive. Please don't turn this place to a day pass facility. If you want tranquility, beauty, and service that makes you feel taken care of, this resort delivers. We truly can’t say a single negative thing about our stay here.

Jasmine McCormick

Google
I can not begin to express how much we loved this resort! Not only was it beautiful, but it was also peaceful. It was such a welcomed surprise. We come to Orlando/Disney/Universal/Seaworld at least twice a year, and every time (no matter what hotel we choose) we're greeted with unattended kids running EVERYWHERE, as well as pets barking all throughout the night. This hotel not only didn't have that, but it seemed to be geared more towards Business & Couple Travel. We absolutely loved it!!! We already have our Orlando trips booked for 2026, and we are definitely staying at the Conrad for those trips. Also, the staff is top notch. Everyone we encountered was so nice! Kylie @ the front desk made our stay absolutely magical. We couldn't have asked for a better experience.

JMN19701

Google
This was our first time staying at the Conrad Evermore. We’re usually die-hard Marriott loyalists, but the lagoon scene is what convinced me to give this property a try.|First off — the staff is truly exceptional. The front desk and concierge go above and beyond. They reached out before our arrival, checked in throughout our stay, and genuinely seemed to care about every guest’s experience. The hotel itself is spotless and had a more peaceful, quiet vibe during our visit, which we appreciated.|That said, while the property is beautiful, I just don’t think it’s worth the price. The food and beverage costs are extremely high — and we’re used to 5-star resort pricing. This Conrad takes the top spot for expensive. $8 for a small cup of coffee, $5 for a tiny juice box, and dinner prices that made us pause. I completely understand “vacation pricing,” but this felt excessive.|The lagoon setup is gorgeous, though the water was quite cold. It’s large, so I get that heating it isn’t practical — just something to be aware of. The pool was also beautiful but also uncomfortably cold; hardly anyone was getting in. Even one of the attendants mentioned the heat may not have been on. But didn't seem like they wanted to check it out or help?|Overall, if you don’t mind spending freely, it’s a great spot with outstanding service and stunning views. But for us, it just didn’t feel like a good value. Next time, we’ll be heading back to the JW Marriott Bonnet Creek — still a luxury experience, but one that feels more balanced.|Again, nothing against the staff — they were fantastic.

Zanzoun

Google
We stayed here a week ago because my husband had a conference, but we made the most of it by also going to theme parks. We arrived Wednesday at 5 PM after we had went to Magic Kingdom. Upon arrival, valet, barely had two cars and it still took them at least 10 minutes to acknowledge us. Check-in was smooth but unhelpful we were told that even though we had gold status, Hilton does not give breakfast included… unlike Bonway with Marriott… The room itself was a pretty good size and had a nice modern clean feel. Turned down service was also nice. We did try both restaurants on site and Sophia‘s Italian restaurant was amazing. The Mexican rooftop while nice. We found it to be slightly overpriced.. The hotel itself is in a good location because it’s about 15 minutes from the parks but if you wanna go to a grocery store, it’s about 15 to 20 minutes, which is kind of frustrating when you have a toddler and you need some things The valet was always a challenge- specifically upon checkout we waited around an hour and 15 minutes for our car- that’s utterly ridiculous Overall, I don’t think we would return because Marriott five star hotels like Saint Regis or even the four seasons have much better service than what this Conrad has to offer.

Kaila Adam

Google
Currently on property for work, and this hotel is truly unbelievable! So gorgeous, fresh, modern and unique compared to Orlando other resorts. I generally stay at near by 5 star resorts and this will definitely be more new frequented hotel. Jonathon at the papaya club made our night so fun! He went above and beyond to accommodate our group. Ran into the sales manager, Ivana this morning and she was so informative to answer my resort questions. The food and beverage has also been top notch! Already looking forward to my next trip!

Mary Noel George

Google
We loved our stay at the Conrad Evermore! Our room was HUGE! My husband and I enjoyed our own room with doors that closed off the common area with couch and my son enjoyed his own space and his own full MASSIVE bedroom. The terrace was a delight and extended the entire lenght of the room with 2 doors and ample cushiony plush seating so we could enjoy the spectacular views of Evermore bay and the awesome Epcot fireworks. The hotel is brand new, the architecture is gorgeous, the decor fabulous, food was great, and service was EXCELLENT! We hope to return soon. Thank you Conrad for a wonderful vacation!

Connector49724741087

Google
My wife and I stayed here for five nights and really had a great time. We arrived a little early and there is a lounge with showers where you can wait until your room is ready. We stopped by the coffeehouse and had a cappuccino as we waited. Our room was spacious, clean, and comfortable with a great view of the pool and lagoon.||The breakfast whether buffet or made to order was substantial and held us until dinner. Our meals were quality and decent though nothing really knocked our socks off. The firepit luau meal at the tiki bar might’ve been the best. Cocktails were tasty and creative. ||The hotel property itself is an interesting mix of conventioneers, families, and couples. The beaches surrounding the lagoon had much more of a family feel, I personally would stay at Evermore if I had younger children, but we enjoyed daily walks and the beaches never felt overly crowded. There were a couple instances where the Conrad beach and parts of the pool were closed for convention events but we made do.||There are plenty of nooks and crannies where you can find your own space. We checked out both the spa and gym though we didn’t utilize them. Everything you need was on site, the only time we left was Sunday morning for church. Ride pick up/drop off in and out was a breeze.||Staff was all around excellent. Concierge went out of their way to give us a tour of the property which was really helpful. Pool staff was great. Housekeepering was top of their game. We only had one bad waiter in the restaurants, not terrible for ten meals. I feel like 3/4 nights might be the sweet spot to stay here as a couple. I’d love to go to a convention here. I’ve heard of adults really being into Disney so if that’s you, this might be your jam. We had a great time, no complaints. Would I return? Sure, but it’s not at the top of my list. Seriously, a first world problem to complain about a luxury resort like this.

Michael Faia

Google
I stayed at the Conrad for a short business trip, including company meetings on site, in October. Honestly, I did not get a chance to explore much beyond the gym, bedroom, and conference space. However, those areas were enough to leave a positive impression. The king bed room was sizable and even being on just the 3rd floor had a nice view. I know I didn't hear much of anything from outside or other rooms at night, which when combined with the beds, made for a great night sleep. Likewise, the conference rooms were in good shape, clean, and easy to get to and around. Temperature control was perfect. Food was decent, however, nothing to write home about when you consider conference food. I didn't interact with a lot of staff, nor did I get to take advantage of the pools, however, my limited exposure to them both showed potential. We did take one quick trip outside the resort. It took about 30 minutes by car. It was easy but seemed a bit further than I thought it would be. Sorry, I did not pop into anything Disney this trip, so cannot comment on it in relation to the Conrad. Still, this Hilton is worth considering.
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Brian E.

Yelp
This place is easily one of the nicest hotel properties I've ever stayed at. The rooms were clean and spacious. There are plenty of amenities. We had fantastic service from everyone we encountered when it comes to the hotel staff. My only minor complaint about this hotel is the fact that their market in the lobby that had gelato pastries, snacks, and drinks closed every night at 8 PM. It made it very inconvenient if you're looking for an evening snack and forced you to either rely on the minibar or their full service dining options . Although I didn't use the pool there lagoon was looked fantastic like a very relaxing place to hang out and just let some time pass
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Neilo A.

Yelp
We had an excellent experience at this resort. The lagoon was pristine, the service impeccable. Caring responsive staff quickly fulfilled all special requests above expectations! The rooms were immaculately clean, and the food room service was great as well! Highly recommend for families or couples. Lots to do with a nice gym, kayak options, multiple pool and splash pad options for the kids. We will definitely stay here again!
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Amanda C.

Yelp
This hotel/resort is just beautiful!! Big grand pool, locked down resort, and nice rooms. Unfortunately, though the hotel is new, there are many things that still need fixing I am a Hilton Honors member, and others in my group received a text from a "concierge" or "butler," I, however, did not receive this service. My rooms' AC, though it was put on its lowest setting of 65° was definitely not anywhere close to that temperature. In addition, the bathroom mirror had a lighting function that did not work whatsoever. I was not told there was a turn down service available, but it sounds like that was a well liked service. They apparently lay out your robe and slippers and some chocolate. There were many stalls in the ladies' public bathrooms that the locks did not work at all. I also heard of rooms with toilets that did not flush. The service also at times did not match the level that the resort reflects. On the other hand those that worked the bar area for our meeting were friendly and efficient. Overall nice resort but expected near perfection since it was a resort that only had been open for 3-6 months.
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Eric S.

Yelp
Excellent stay! Great service and a fantastic room. I loved the shower as much as the lagoon! Very impressed by the bartenders and servers throughout Conrad Orlando!
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Colette E.

Yelp
Gorgeous architecture throughout the resort. The cleanliness was appreciated on the entire resort property and safety was a top priority with the storm though sadly prevented us swimming due to lightening. A few minor complaints is the shower water did not get hot, just mildly warm, and the valet was not very friendly and sent us to stand in the sun to wait for our car when we tried to stay in the shade. Highly recommend checking out Little Spoon and Sophia's. Both had great service and selection!
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Dawn V.

Yelp
This place is a dream!!! From the art on the walls to the never ending cartons of water, you'll have everything you could dream of. The rooms are very comfortable and the view of the pool and lagoon were breathtaking. The staff was extremely accommodating and kind. Kirsten B, Tiffany (Sofia' Trattoria) and Mo (pool) made our experience phenomenal.
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Katie D.

Yelp
The Conrad Orlando was the biggest disappointment of a resort. The rooms were cold and beige, and there was no soap upon arrival. The walls were paper thin and the door had a huge gap in it so all you could hear were the dozens of kids running around. Papaya Club was the only highlight of the stay.
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Jezzi S. A.

Yelp
First time staying at the newest Orlando Conrad . And WOOW I am beyond speechless of how AMAZING THIS PLACE IS . We did not felt in Orlando what's so ever it was literally vacationing in Los Cabo's Mexico, if you looking for a relaxing nice get away this is your place. I wish I could add more pictures but they don't do justice . Staff is unbelievable from the valet to the check in , the room presents to the staff around the premises. From the pool side I order wings and they are out of this work with a honey spicy sauce very similar to Korean wings and wow so so good. Everything about this place it's spectacular it's a must if you are in the Disney springs area. Worth every penny
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Charlie P.

Yelp
It's amazing we loved it!! The staff are incredible. The room is super spacious. Brand new feel. The lagoon is so fun and has free water sport rentals. Super clean. Great restaurants and lots of options. Shuttle is free to the Disney parks besides Disney Springs but that is a quick Uber. There is a free trolley around the resort as well. We got free Chocolates almost every day and unlimited waters. Only downside is no fridge in the hotel room but that's honestly it. Super kid friendly with a more shallow pool, and the lagoon is a walk out in certain spots. The Conrad guests have a private pool as well as access to all of the evermore resort. Not a crazy amount of screaming kids though compared to actual Disney resorts, so that was a huge plus. It's kid friendly without being completely kid centered. We Felt pampered the whole time. We rented a cabana which was very reasonable as well. Crib was available for the room if needed. The room was spacious as well and we got an update to have a balcony. It was amazing. Julia and Allen were especially helpful with tips for Disney. We will go back for sure!
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Brian H.

Yelp
Wonderful and beautiful hotel that is relatively new as of this review in April 2024. Conrad Orlando is conveniently located just minutes from the Disney World parks so location wise it's very ideal if you want to enjoy the Disney Parks while in the comfort of a Hilton Conrad property. The hotel itself is very nice and well kept and clean. The lagoon on the 1st floor is very large and ideal for kayaking and paddle boarding and swimming. The room we stayed in was comfortable and clean with all the furnishings of a beautiful hotel property. Parking is strictly valet and the workers are very polite. Plan on tipping them a few bucks each time you retrieve your car to drive in Orlando or when leaving the luxurious resort. The cafe inside of the hotel is called Little Spoon and pretty cool though my wife mentioned the service was just ok. Overall, our stay at Conrad was closer to a 4 but I'm upping my review to a 5 since the property is so new and nicely kept and bonus for the luxury bus shuttle to and from Disney World theme parks which was so convenient and saved us a lot of money on parking. Never have I been able to leave Disney World half way through the day and able to return back to the hotel from Magic Kingdom at around 5 for a few hours rest before heading back to the park to enjoy the fireworks and a few more rides at night. Well done and thank you to Conrad Orlando for helping our family enjoy our Spring Break 2024!
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Adam H.

Yelp
This is a new property. It is AMAZING. It is contemporary, professional, stylish, and fresh. It does not matter why you come here: work, family, pleasure. Just come here! The staff is smart, energetic, and very enthusiastic to help. All amenities are TOP Notch. MaryKay Kohen leads Guest Experience. She and the staff have it all ready for you.
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Marsha C.

Yelp
Great hotel for a getaway. Too bad the ceida wasn't open when I went. Hopefully I make it there again
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Angie P.

Yelp
We had a wonderful time in the Lagoon. Music was great! Beautiful hotel! Has all the bells and whistles! Refreshing drinks and very attentive staff. Had a great tasting chicken Cobb salad at The Grub bar restaurant. My family and I really enjoyed our weekend here! Will definitely be back very soon.
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Tiffany M.

Yelp
I really wanted to love this hotel, but I was not impressed at all. The lobby and public areas are beautiful. However, our room was very lack luster. It was not clean for a 5 star hotel. There was sticky areas on the tv stand and there was lots of dust. Also, I was incidentally charged for two days worth of buffet food purchases. I had to continuously call the property back after receiving several inaccurate folio e-mail receipts. For the price, the Conrad is not worth the hype. Don't be fooled by the outside exterior or hotel clientele. The Evermore property is a better choice. There are several other hotels in the vicinity that far exceed Conrad with lower rates. Make sure you check out at the desk to avoid incidental charges.
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David O.

Yelp
My wife and I went there for our anniversary weekend. The grounds and room were very nice! We rented a daybed by the pool on Saturday and that was a very mixed bag. The ambiance was great with live music. I think we were the only ones who rented one of the daybeds though. The not so good: - we paid 200 for the day bed plus taxes and a forced gratuity. Total came out to almost $270 -we were greeted by pleasant staff and a server who said he would be personally taking care of us and we never saw him again in the 5 hours we were there. -another server ended up helping us out with drinks but we had to flag them down each time. Over 5 hours we were only able to get 3 drinks and some food. Not the experience we were expecting. -the pool food was under cooked (gyoza bites were raw) and the burger was meh and soggy. -when the bill came they auto included gratuity on top of the food and drinks as well. ** I'm fine with tipping for good service but they auto included a tip for the daybed (so you expect attention) and not getting the advertised experience and then them again auto including a tip on the food and drinks (for two people?) felt like we way overpayed for this place. I would not recommend the daybed rentals. Just use the standard chairs instead. If the hotel removed the automatic gratuity and lowered the daybed rental cost I might come back as the servers were obviously not financially motivated to do their job..
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Victoria R.

Yelp
Island time, I did not feel like I was in Orlando! Truly a wonderful experience and I cannot wait to go back! The pool, the bar, the swings, the lagoon. The water was perfect temperature & the weather was amazing
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Dane N.

Yelp
You have no option but to use paid valet for parking, please be aware the hotel will try to say they are not responsible for the condition of the car. The valet drivers also like to test out the abilities of YOUR vehicles, so have a dash cam or a OBD scanner that notifies you of hard acceleration & braking. I wouldn't recommend this venue simply for the fact that the parking situation is entirely on the hotel, and that the valet staff are often mistreating the customers vehicles. Nice spot though and close to amusement and food.

Shari W.

Yelp
Very Upscale Worth Every dime... The most beautiful hotel you'll be absolutely impressed and pleasantly satisfied. Superb and stunning property...
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Jami W.

Yelp
Update: it's been 28 days since we have tried to resolve our bill dispute with this company and they have ignored us after telling us we will inaccurately billed and after they had us submit all the paperwork needed via email.

Kathleen G.

Yelp
Went to the spa and what a wonderful experience. You go in an hour early to enjoy the gardens and facilities. Had a massage with Sylva, she was wonderful. Then walked around the resort and crystal lake. The whole experience is just a notch above everywhere else.
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Bianca R.

Yelp
My fiancé and I had a recent two nights stay at the Conrad Orlando hotel and loved it! The lagoon is breath taking once you enter the hotel. The staff was so friendly and willing to help and answer all our questions. Food at Ceiba was amazing the ambiance alone is worth checking out! The hotel room was beautiful! The bed was super comfy too! I highly recommend checking out this lovely hotel in Orlando I mean it when I say it's not a typical hotel. I felt like I was in an Oasis and didn't feel like I was in Orlando felt like I was on an island ! The spa was top notch again everyone is so friendly and helpful durning the spa visit. We got the couples massage and facials and they were soooo nice then we got to enjoy the spa garden and relax in the cold plunge and the warm spa pools! The meditation chairs were so relaxing as well along with the steam room and sauna!! Book your stay here! You won't be disappointed.
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W S.

Yelp
This new resort in LBV far outshines the ones Disney is offering next door. The crystalline pool/lake is amazing. Margaritaville planned to put one but they cheaped out. This innovative and trendy resort will sure to be a go to for visitors in the area. Good luck, Conrad‼

Living L.

Yelp
We stayed this memorial day weekend. I have to say the housekeeping staff is literally clueless. They were slamming the doors because they were leaving the deadbolts out and I went over and showed them. She did not speak English, so I pointed to the deadbolt pointed to my ears and she just smiled. So that made me think she was doing it on purpose. I called the front desk. Let them know. They might need to provide some education....later that evening while we were at dinner I received a call from the housekeeping supervisor letting me know that it was engineering that was doing the slamming of doors and not Housekeeping...first of all she should've taken responsibility because I physically saw Housekeeping and engineering was not there....earlier in the day I had to have engineering come to my room I know exactly what they carry in the cart and they were not in the room that the housekeeper was in slamming the door next to us! So our closet light stayed on and shown bright all night! I was also told by engineering that this was a known problem with the closet lights....when we came back from dinner, which I have to tell you was horrible. The short ribs at the Italian restaurant were extremely fatty. Risotto was bland and no greens offered. Guess what, after dinner housekeeping was providing turn down service which was overshadowed by the fact that the deadbolt was out on one of the doors as we were walking by and of course, the housekeeper was going in and out, and letting it slam again the walls are paper, thin, and you could literally hear it like a hammer. So for over $750 a night this is not a five star hotel three at the best. The pool service is awful no staff! The lagoon walls are covered in scum, not clean! A line of mold starting to form about a foot down from the sand edge in The lagoon. Not Disney standards Hilton! Definitely like an Omni feel...oh, no ice, no microwave, no mini fridge!

P L.

Yelp
Stayed in the Conrad in April, was so disappointed I didn't even bother to write a review. However, after just returning from Europe and staying in a true 5-star hotel, felt I had to convey that this is false advertising to call The Conrad a 5-star experience. It is nothing near...IYKYK. Clean and new and staff was friendly which was appreciated, but the amenities were non existent. Our 'woodland view' was the parking lot with the trees in the background. Really?? No ice, no fridge, and food was expensively overpriced. This hotel is at best a 3 star. Our advice? The Conrad should drastically drop their prices until they can bring this hotel up to par. Was sorely disappointed we spent what we hoped to be a fun gateway at this hotel. Save your money, not worth it.

Christa B.

Yelp
The lack of service is shocking. I paid $263 for a daybed by the lagoon. That included an 18% gratuity, but I have no idea why I'm paying a gratuity because no one comes by to take orders. Even if you walk to the bar, they won't deliver food or drinks to you. The menu is very limited and good luck if you are looking for gluten free options, they can't even provide a gluten free bun. At this price point, I expected significantly better.

Brittany W.

Yelp
I will try to keep this has short as possible but I need to stress... for anyone looking to spend money at this price point and looking for a 5 star experience - you're going to be disappointed. This is absolutely not a 5 star resort - it is a 4 on a good day. And I've stayed at better 4's. Part of the reason my be because this hotel is so new and they are working out the kinks. But it is a pretty expensive price point to miss so many basic marks. The grounds are really pretty - there's a huge lagoon with kayaks. Very fun concept and it was untimately why we decided to go. But there's no service at the pool or the beach so you're going to have to get everything yourself. Also there's no one that is clearing your dirty cups or dishes either so everything just piles up until the end of the day when they clean the grounds. The food and the drinks are good but everything is also very very pricey and there is an 18% gratuity added to every single thing you purchase so there's no incentive for anyone to go the extra mile because they are getting paid either way. Felt a little chaotic at times but the hotel didn't seem that busy based on the ease of finding pool and lagoon chairs. A five star hotel has your car ready when you call valet 30 minutes before you head down for check out. This valet had us waiting another 20 minutes for our car. The rooms were large. Much larger than most hotel Rooms which was nice to have with 4 people and new. If you want more pillows or towels be prepared to wait over an hour for them. I also thought the beds were quite firm but that is a preference and to each their own. All in all I think this could be a really great resort but they have a ways to go. I don't think I'm going to be the last person who is confused about the price point and lack of service. If you're going to call yourself 5 Star and charge at the price point this hotel charges you better be able to deliver or you're going to have a lot of really upset people. If I were you... I would go to another resort. This was a huge miss for me and there are just better options.

Taylor H.

Yelp
G at the spa is the best. From the start of my service she made me feel so welcome! The mani / pedi was excellent and just the relaxation I needed! I highly recommend visiting her.

Mindy W.

Yelp
housekeeping staff has not learned how to open and close doors. They put the deadbolt out and they let the door slam continuously. It was very hard to rest. I received a call later after I let the front desk know that Housekeeping was doing this from the housekeeping supervisor telling me that it was engineering doing it, however they did not know that I walked over to the next room and saw that it was Housekeeping engineering was not there, we had engineering in our room. I know exactly who they are because the closet light would not turn off all night long and 11 o'clock at night. I was not waiting for engineering to come because they said it was a known issue that the sensors were bad that evening was a terrible dinner , it was all fat so I'm not gonna say it's terrible because if you like really fatty meat then you would've liked it. I saw Housekeeping doing the same thing again Service deadbolts out and they were letting the door slam shut. It was very loud for a five star hotel this is absolutely unacceptable. They are way overpriced. Food is mediocre. There is not enough staff. I was also told that they are still trying to hire and a lot of people are new but when they won't take responsibility for their staff and they try to blame it on another department with Eyes and Housekeeping right now this place is going downhill very fast!!!