LCL1132
Google
Our anticipated pleasant weekend getaway fell decidedly short of expectations, prompting us to cut our stay short to a single night.||From the moment of check-in, we were subjected to an unwelcome hard sell. Despite my Hilton Honors status, which I hoped might warrant a courtesy upgrade, we were instead offered an "upgrade" to a water-view room for an extra CNY 900, later "deeply discounted" to CNY 500. Furthermore, due to a booking error on my part for one adult, I was charged CNY 110 for a second breakfast—again advertised as a "deep discount" from a purported CNY 220. I later discovered the standard rate for two breakfasts would have been only CNY 180 (CNY 90 per person), revealing their so-called discount to be entirely misleading.||Service standards throughout were profoundly lacking. The turndown service was perfunctory: bed covers were turned down, but our bottled water was not replenished, and used bathroom towels were not replaced. A significant inconvenience occurred when I visited the spa: the Front Desk refused to allow me to charge the massage to my room, despite being a guest, and I had not brought my wallet to the appointment.||The following morning's breakfast service was another disappointment. I waited over ten minutes for a simple coffee, and a further five minutes for the requested milk to accompany it.||In summary, our stay was deeply unsatisfactory. The sole saving grace was an excellent and professional massage at the spa—a service unfortunately marred by the hotel's own billing policies.
