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The hotel has an excellent location — close to the airport, museums, the city center, and the concert hall. The room was spacious, and those facing the back are very quiet, with no street noise at all.
I’d like to mention the lovely lady from housekeeping (I didn’t catch her name, but she’s from Israel) — she was extremely kind, cheerful, and energetic. Honestly, she deserves to be at the front desk. She was by far the most customer-oriented staff member I met, and she really made a difference in my overall experience.
Now, the parts I didn’t like: there’s no real reception. There’s a person present, but that same person is also the bartender, the receptionist, and basically does everything.
Also, none of the rooms have an actual bathroom door. There’s only a small door separating the toilet, but not the shower area. Apparently, if you ask, they can provide a panel as a temporary “door,” but this really shouldn’t be the case in a 4-star hotel.
Another issue — the hotel provides almost no amenities. Only soap and shampoo are included — no vanity kit, sewing kit, toothbrush or toothpaste, slippers, or minibar. You can buy some of these at the hotel, but the prices are heavily marked up, which feels unreasonable for this category of accommodation.
Overall, the location and the kindness of the housekeeping lady were definite positives, but several aspects of comfort and service did not meet 4-star expectations.