Emel Ozcetin Varoczi
Google
We recently stayed at this hotel as a family of three and booked a triple room, which, according to their website, should have included a king bed and a single bed. However, we were given three single beds instead. When we enquired at Reception, they seemed surprised and claimed that such a room type does not exist in their hotel, calling it a website error. Surely, we are not the first family to have booked this room since they opened.
Check-in was also an unusual experience. Despite the reception area being quiet, we were directed to use the self-check-in screen while the receptionist stood by and watched. We arrived before the official check-in time, but even though our room was ready, we were told we could only check in early if we paid an extra €15. Instead, we chose to take a stroll in the nearby park, which was a nice way to pass the time.
Unfortunately, cleanliness was an issue. Upon entering the room, we found hair in the bathroom and dust throughout. I had to request housekeeping to clean it properly. Additionally, my son needed an extra duvet, and despite asking four different reception staff over three days, it was never brought up. In the end, my husband had to go down himself, wait until they sorted it, and bring it up.
Given the lack of service and these issues, we would not choose to stay here again. We have since found better options in the area, including those closer to the city center, offering similar pricing but much better service and facilities.