Consulate General of the USA

⭐☆☆☆☆ An absolute disgrace! What is happening at the gates of the U.S. Consulate in Frankfurt is not just bureaucracy — it is pure lawlessness and a corrupt system. 🔒 The security guards openly deny access to the consulate and send people to a private kiosk, where they demand cash (30 euros!) for a “term” that should be free and available through the official website. 📞 The consulate hotline hangs up on calls. No one answers. Absolute isolation from any help! 🤯 A single mother with a U.S. citizen infant has no possibility of getting assistance. People are being shamefully filtered based on origin and language, which feels more like racial segregation than a civilized diplomatic institution. 🆘 This is not just about formalities — it is a violation of basic human rights and a disgrace for a country that claims to stand for freedom and the protection of its citizens! Where is your conscience, USA? Where is the help for those who truly need it?!

Absolutely wonderful experience. From emailing the consulate to the security at the front to the employees helping with my passport everyone was amazing. The staff here made my stressful passport situation (which was my fault) seem like no problem at all. I was going to run out of room for visa stamps before I made it back home to the US. There is some other time constraint issues I had but they worked with me and helped figure out a solution that was better than my best case scenario. Tammy helped me figure out the solution and she was wonderful. Thank you Tammy for all the help. I’ll have a new full passport before my next flight out of the EU and don’t have to cancel any of my EU road trip. Tips for people visiting: There is lots of paid parking on the street out front. Arrive as early as possible especially if you’re not a US citizen. When I arrived at 7:30 there was no lines but leaving at 9 the lines looked like they could take a few hours.

The people is very kind but the way the waiting area is organized is really horrible. Instead of holding a number and waiting seating on a chair (as in any other embassy), You have to queue standing for two hours. I do not understand this.

The staff was incredibly friendly and despite the long queue, the entire process was seamless, from the security personnel outside to the dedicated employees indoors. I would recommend arriving a bit early, as there can be a substantial wait indoors. However, even if you happen to miss your designated time slot due to the crowd, the security personnel are reassuring and accommodating. My overall experience was fantastic, and it enhanced my appreciation for the quality of American customer service.

Had such a smooth and pretty straightforward process. It went much faster than I thought. Didn’t have to wait in a line and was allowed in pretty quick. I had also locked my things away in a kiosk that was 1 minute away from the consulate. So I didn’t have to worry about not having my phone with me. The staff were so friendly and helpful.

This and Vienna have been by far the best experiences at the Consulate General of the United States of America. The staff were very efficient, fast, and with the degree of American politeness that I always appreciate. I arrived about an hour before my appointment and they actually let me in, I don't know if this is an exception to the rule or I got lucky, but that saved me a lot of time so I could continue with my day. They have a system to keep your phones but please don't bring bigger electronic devices because there's no chance you can get away with that. A person said there was a kiosk close by where you could store your belongings, but I didn't see anything (I left mine at the Central Station).

Wait a minute, I need to put this right! The staff was unbelievably friendly, with a great sense of humor, I liked that. After I smoothly passed through the 2 windows, I finally reached the last one (The interview). The officer was so helpful and accurate. He asked me 3 questions, and in less than 4 minutes, my VISA was approved. No document was asked for. I highly recommend it, prepare well and make your appointment. Good luck to you all

The staff is extremely friendly! My appointment is 7:45am and I was here at 7:25am and already 35 people ahead of me. You can bring the phone in. The security is very friendly. They will give you a token and store your electronics for free. The passport will be mailed and I received things within a week. I want to say a big thank you. Very friendly staff. Very quick and fast !

I wish they had more staff to accelerate the visa interview process. They had so many counters, but not enough personnel. Hence, visa applicants had to needlessly wait in the queue for a long time. Other things to be aware of: - The consulate can keep your electronic items. They say on the website that they don't because, I guess, they have only limited storage space. - If you have a big backpack, it's best to keep all your stuff at the store next to the Gießener Straße U-Bahn stop. It costs €3 for the day. Address: Imbiss Kiosk am US Konsulat, Gießener Str. 58, 60435 Frankfurt am Main. - If you don't have a latest physical photo, you can click one at the photo booth inside the consulate. It costs €6 for four pictures.

They stole my German husband, American baby and mine passport in Cologne airport. We didn't notice till the night before our scheduled flight back to California. Husband was able to get his temporary passport the next day but baby and I had to go all the way to Frankfurt to get temporary ones. -So if you lose your passport while in Germany be prepare to go this this particular Embassy (sorry) - YOU CANNOT BRING IN YOUR CELL PHONE OR ANY KIND OF ELECTRONICS! So if you also take the train to the consulate, on that stop there's a small store on the corner. Since I didn't know a employee of the US embassy told me to walk back to and leave my cell. The owner of the store will charge you 5 euros. He gives you a ticket to use to pick up your belongings. -But good news, the 2 times I went the US nationals line was empty compared to the German citizens (they have a long line) When you get to the front of the lonely line they basically give you the right away. Tut mir Leib deutsche Leute! -Have a legit sized pic ID with you. They do have a vending machine booth inside but you'll waste less time. Made sure you have the application filled out. And it really helps if you have a printed pic of your old passport! They even ask for my baby's birth certificate. Hmm... I don't know who travels with that doc Word of advice: take a pic of it just in case this crap happens to you -And in case the father leaves you in Germany with your baby make sure he gets a Notarize permission travel document before he leaves! Stating that other parent is allowed to travel with the baby/kid. Bec/ the embassy WILL ask for it and you must get it to them ASAP or else your little ones won't get a temp passport. https://www.nationalnotary.org/notary-bulletin/blog/2015/04/3-tips-notarizing-travel-docs-minors -Also the reason why I had to go back a second time was due to the fact that I didn't take my baby with me. I was able to get my temporary passport the same day but had to come back the next with with my baby "proof". -Embassy employees are understanding and helpful . Extra facts: *There's a small children's room with toys. *If you bring a drink be ready to drink up I front of security (even baby's milk) FYI: there's a mini coffee stand inside and vending machines inside. *They have high security protocol. *They have a passport picture machine inside I can't remember if it cost 5-7 euros (bring cash)

I had my passport stolen at Duesseldorf Hbf (what a headache, I wish I found the perpetrator...). I tried to get my passport renewed at the US embassy in Amsterdam and was unsuccessful. If you live in Europe and need to travel within Europe, that is not deemed an emergency. Therefore, I was forced to go to Frankfurt with a scheduled appointment. I arrived early and the whole process was quicker and more efficient than with the Dutch. One separate line for American citizens which was nice. I was in and out in 2 hours and a lot of the time was waiting at the very end to swear that everything I wrote in the report was true. New passport was delivered in 2 weeks! FYI, do not bring any electronics including your cell phone or laptop (I stored my stuff in a Frankfurt AM Hbf locker). And be sure to have all documents and the necessary info ready to speed up the process.

My German husband went in for his immigrant visa interview and everything went smoothly. They won't tell you this over the phone, but there is a place on-site to lock up small items such as a smart watch or cell phone (since these aren't allowed inside) for free. As someone posted before, there's still the kiosk at the corner of Gießener Str. and Marbachweg where you can pay 4€ to store your belongings that you can't bring into the consulate. Everyone there spoke German, which was unexpected, and though the wait-times were long, everyone was pleasant and everything went smoothly.

I appreciate the help I have received here. My daughters passport had expired and I need to get it while I was traveling in Germany with her and they have helped me very much. 3 Stars because of the people that are very hard to reach over the phone and the ones I talked to were very rude and cut me off and told me to look online. Not appropriate towards a customer.

They get their shit done but boy are some of them ruuuuuuuuude as bon quiqui would say. Waiting time is average and I like there US candy vending machines to sweeten up the time in there..