Alessandra P.
Google
I was very disappointed with this company. I purchased several makeup products on June 03 2022, including the KJAER WEIS CONCEALER. I had previously paid also for samples, so as to pick the right color of the concealer. I put the concealer along with other make-up and beauty products, in a closet in my bedroom, so it was protected from any source of heat and even light, it was very well kept. Once I opened it after I finished the previous concealer, I could see that the concealer is totally different from the sample: first of all it has a very strong acid smell, which is really unpleasant and it is probably not healthy (it might have been badly kept or it is deteriorated), and the texture is really different from the sample (it is not creamy, but clumpy). I was very disappointed because I did not expect a company caring for natural and healthy products, however expensive, selling deteriorated products! Worst of all, the customer service is inexistent, they just ignore emails. I wanted to give them the chance to explain what happened before leaving reviews (which I rarely write), but they never got back (I just get an automated reply referring to holiday...but it is not holiday anymore!). They sell very expensive products without even caring about their status and about the customers. I will never buy anything from them, they are very unreliable. I have now to throw away a very expensive concealer.
