Vadim K
Google
My wife and I went to this place for our Valentine's Day dinner. We had beef tartare and sauerkraut and potato soup for starters, followed by beef rouladen and pork schnitzel. The quality of the food was excellent and it arrived very quickly, especially considering that the place was packed. The live music and singing also added a nice touch to the evening.
Unfortunately, the service was underwhelming. To begin with, they forgot to give us the drinks menu and put wine glasses on the table, and our server (a young lady of South Asian background whose name we did not catch) did not notice that the glasses were missing until she brought the wine decanter. When she returned with the glasses, I was expecting her to pour the wine into my glass, but instead she just dashed off. My wife's cocktail did not arrive until she was almost done with her appetizer, and my water glass was not refilled once during the evening. I get it that it was Valentine's Day and the place was very busy but I don't think this should be an excuse for poor service (especially if the minimum tip percentage on the card reader is set at 18% - by the way, what happened to the days when a 10% tip was received with appreciation, rather than taken for granted?). Will I be coming back? I don't know...probably not on a major holiday.