Randy S.
Yelp
Vibrant atmosphere, great food, incredible selection of beer and wine. But service and support abysmal.
Twice I tried to order a beer, and twice they brought a glass of wine; the first time, bartender returned with a different beer, second time, after pointing to it in the menu, waiter said they were out.
Six of us at a table, waited 10 minutes and two requests for water before getting it ourselves.
Food for four arrived, then 15 minutes later, food for the other two arrived.
Menu is quite varied, but no indications anywhere of dishes that are, oh, say, spicy? Vegan or vegetarian? Gluten free? Contain nuts? Spicy? One ordered soup only to find that it was too spicy for her
Good condiment tray with chilies three ways, but, while we were eating, a waiter asked if we were done with it! We said no; yet, 10 minutes later, it was gone even though we were still eating. STOP BEING IN SUCH A HURRY TO GET HOME!!!
Didn't help that kitchen staff, with kitchen closing at 11:00, began to occupy the balcony tables, making it difficult to walk by; and that they were smoking. And that one of us wanted to get some fresh air but couldn't sit at what should have been an unoccupied balcony table.
When I asked the manager to turn the music down slightly, the volume rose. Yes, a big ask but when I explained that one of us wanted to get some fresh air and escape a bit of the noise but all three balcony tables were occupied. By staff! The manager expressed a modicum of sympathy and asked if she's okay. But he didn't see fit to go and check. Or to apologize. Or to comp even one dish.
All of this on a Friday night just after 11:00, when dining area is still 1/3 occupied. Sorry but, when you spend $50-70 per person, we should not feel rushed to finish the meal or that we have to compete for space or air with the staff!