Gwyn Alexander
Google
I don't even really want to leave a full star. We attempted to order a luncheon buffet last week to celebrate some birthdays and a wedding at our firm. Cook's Fresh ALMOST single-handedly ruined it. We had ordered via email, and the person I was ordering from clearly didn't even read my email or confirm my order with me. Apparently I was ordering from a 2015 menu, but they never bothered to explain that to me and offer me correct, viable options. Imagine my surprise when we received one small platter of cured meats and cheese cubes rather than the deli platters we had requested to serve lunch for 11 people. To make matters worse, when we contacted the restaurant to untangle the miscommunication, Cook's Fresh put it back on US, saying that my co-worker had "changed the order." (Untrue.) They also told us that they could not bring us what we actually ordered, because "the cooks were gone for the day." I guess putting some sandwich meat and sliced cheese on a tray was just too much effort. I worked in restaurants for many years and I understand that mistakes happen--what I can't understand is why someone in a service profession would not exert any effort to rectify an error.
Fortunately, the Corner Bakery down the street was MORE than happy to put together some last-minute deli platters for us, with about 30 minutes' notice, AND the prices were much, much better than Cook's Fresh--it's nice to know that professionalism and going the extra mile still exist in this world--just evidently not at Cook's Fresh Market. I don't think any other restaurant has ever made it SO clear to me that my money and my business are not wanted.
As to the issue with ordering off the 2015 menu--don't worry, we threw it in the trash, since we won't be ordering from here EVER again.