Coolibar® - Sun Protection You Wear

I never leave reviews , but i gotta say i got EXCELLENT customer service !! After a little inconvenience with my order they fix it as prompt as possible . The agent Alejandro apologize for the inconveniences and told me i would be refunded the item out of stock , but never told me that i was getting a FULL refund even for the second item. Until i saw the refund in my bank account couldn t beleive it ! So that was a big suprise and i didn t wait more then 3 days for refund . The shipping was quick . I love my hoodie fits great , very comfortable and il be ordering again from coolibar . I will refer anyone wanting top notch upf clothes . my go to upf clothing brand quality and comfort .. #1 protected from the sun !

Such a poor costumer service. Some items can not be returned. The rest is at your own expenses. Items didnt fit. I m skinny, I ordered XL gaiters that were so tight on my neck it didn’t cover the whole area. I sent them pictures. They seem to think that there is nothing wrong with there products. I expected better from overprice items. Never again

I was very disappointed that Coolibar does not exchange items for size. You must pay a $8 return shipping fee. Also their pricing changes every 3 days for the same exact item. I paid $44 for a medium swim top and when I tried to purchase the same exact swim top in a larger size the price increased to $75 within 3-4 days. The worst is their 2 week shipping time. I have never paid a return shipping fee nor had such a slow shipping time for clothes. I wanted to buy additional items, but the customer service and business model is so poor I am returning all my Coolibar items and will not make purchases from them in the future.

I have had difficulty with my last two orders. I was about to give up on Coolibar, even though I love the products, but Apolonio renewed my confidence in the company. He resolved my issues and helped process a new order. I will call going forward. Big thanks to Apolonio for all of his help and patience!

Coolbar sun protective clothing feels better and looks more attractive than typical UV protection. I had one problem which was handled respectfully and promptly by Customer Service. I highly recommend this product.

Charged to return unused products! The day I received the Coolibar items I realized I bought the wrong size and one shirt was not right for me. The website says I have to pay $8 to return the full (overpriced) clothing. If you want to try their brand, shop on Amazon! Lots of other UV blocker brands to try-

It is a pleasure to acknowledge your representative, Appolonio, who has helped me on multiple occasions. He is knowledgeable, professional, kind and thoughtful. His patience in answering all of my questions is outstanding. Appolonio is a true credit to your company and you need more like him.

outstanding service. I hit "order" before I noticed I had not changed the size of one of my items. Customer service to the rescue! They cancelled the order ASAP and I was able to re-order the correct item.