CoolSprings Galleria

CoolSprings is a great mall! I have enjoyed it every time I've visited. There's plenty to do for all ages and a variety of stores to shop. The mall is two stories, and you can travel to and from each story easily by escalator or elevators. It's clean and well maintained. The bathrooms are easy to locate and clean. The food court is full of options. I love that this mall is still thriving!

Love CoolSprings Galleria!!! Absolutely tons of stores and a massive food court with almost everything! There’s no empty anchors, and very few empty storefronts. This is likely the most thriving mall I’ve been too, and I think it’s going to stay that way! Be sure to check it out if you’re in the area!

Lots to do at the CoolSprings Galleria. We checked out Macy's, the Candy Craze, and walked around. One thing that strikes me about the place is the smells. Coffee his you right away. Nice. Also, some candy and pizza smells, too. Makes you hungry. The area is maintained well. It's pretty clean. Decent place to take kids. They have car carts for the little ones. It's very big, so you will need to go back a few times if you want to check it all out. There are no issues going back as I have more to see.

Excellent mall for family shopping, upscale retailers, plan an early or late walk, have an outing to the food court, play cards or games while eating, chatting and powering up. A must see is the American doll store and Kings Bowling.

POTENTIAL TENANTS BEWARE – As a former tenant of Cool Springs Galleria and its parent company CBL for five years, you should avoid leasing space from this company at all costs due to their poor service and unethical business practices. The mall staff and CBL are very difficult to work with for any landlord repairs due to lengthy delays and subpar repair work. When you finally get them to perform the repairs, such repairs are usually completed very poorly. Very unresponsive and everything becomes the tenant’s problem. As it relates to recordkeeping, the CBL accounting department will continually demand duplicate rent payments even though you have already paid the monthly rent with the check clearing your bank account. This attempt to require you to pay rent again is either related to an amateurish lack of internal controls or an unethical attempt to collect additional rent payments to increase their rental income. At the end of your lease, you can be assured that mall staff and CBL will develop excuses to withhold your security deposit. Our experience with Cool Springs Galleria and CBL as a small business owner was horrible over the five year lease term. I would highly recommend that you search for another lessor that has not been through bankruptcy with higher ethical standards and better support as your business partner.

This mall is very beautiful. What I really love about it is that when you’re inside, it feels like you’re outside; you can still feel the sunlight and see the beautiful sky. I spent my Mother's Day here with my family, and it was a wonderful time.

I really enjoyed this mall. Has everything you need. Big stores. Little stores and food court. Nice and clean and cool for those hot days.

I love it so much, nice clean and great stuff have, I visited one store there it is so nice

While visiting my brother in TN, had to do some shopping. Or was really nice and not crowded like the malls in LA. There are great quality stores and nice selections of clothing and the staff were very friendly.

Dirty ... and run down . Hardly any Christmas decor up and what was up was junky . Why bother ?

I went to the Galleria to get fitted for a suit at Men's Warehouse. The customer service I received there was exceptional as I tend to require longer lengths in both pants and shirts. The associate working there, I wanna say Angela?, was very patient and made sure I knew of the deals they were having, so the value I received was excellent, also. Afterwards, I walked around and found Auntie Anne's for some cinnamon pretzels. Overall, not a busy place once you're inside, but parking can be hit or miss. Went to the restroom and it was clean, so that's always a good sign.

Cool Springs Galleria Mall is one of the last indoor, old school malls in the area that is still fully occupied and operational. The mall is an anchor in the Cool Springs area featuring all the standard mall stores you are accustomed to, with a few local shops sprinkled in. The mall is fully indoor and is two levels. There are several other shops, stores and restaurants surrounding the mall. Food court, while small, is still a mall food court that brings the nostalgia back through pizza, hoagies and Chinese food! Parking, as you would expect, is plentiful. On the side of the mall where King's Bowl and Party Fowl are, parking gets a bit more tight. I usually come to this mall for Belk. LOVE me some Belk. But when I do visit, I always find myself wondering the floors and just enjoying the visit...of course I usually try to get there around opening. The mall gets packed pretty quickly, even on the week days. Overall, solid mall. No issues and always coming through when needed.

I came here mostly for the Belk department store but I did walk around part of the mall. It feels full of stores and was also full of people on a Saturday afternoon. The food court was full of people and two of the larger sit-down restaurants looked crowded as well. Would not hesitate to return and found parking easily.

DISABLED VISITORS SACRIFICED for 'food pick up' services. They have added so many food pick up spaces and curbside clothing places that there are now 2-4 handicap parking spots at each door for a HUGE MALL. What's going on here???? We needed to come to Talbots, but because of multiple spots for food take out places, there were 2 handicap spots. What's going on that food pick up is more valued than the disabled. We drove around to different entrances to visit, and this is ALL OVER the mall. This is unacceptable. Our disabled family member cannot visit the mall at busy times. Do better!

Very well put together mall. Now this is the kind of mall that I'm use to going hey have two stories in it.

The stores are great. But the elevator and the escalator are out of order. Disappointed and This is on a weekend with larger crowds present. If you are in a wheelchair or have difficulty going up and down 2 flights of stairs.

I was in search of a new dress and I found the perfect one! After searching a plethora of stores within this mall, I found such a cute birthday dress. The only one in my size was on the mannequin. So we had the make the odd request of the store manager and ask if they wouldn't mind taking the dress off the mannequin and she did it with no hesitation! After shopping up an appetite, we stopped in the food court and got chick-fil-a. We placed our order and were met with our meal only 3 minutes after we placed the order. Record speed!! I would recommend this mall as it has plenty of shops and plenty of food options. Definitely stop by if you're in the area!!

Just a higher end mall with a Cheesecake Factory .yelp says you need more but do you? We all know you are going for the cheesecake

The CoolSprings Galleria is huge with over one hundred and fifty stores. J C Penny, Belk, Macy's and Dillard's are the anchor stores. The mall was recently renovated so it was sparkling clean and felt new. The food court did not have every restaurant open and several of the ones that were opened had employees yelling out requests to come try their food. I felt like I was at a carnival. Many of the stores had signs that welcomed back their customers and others had signs that limited the amount of customers in at a time.

Franklin, TN where I was a guest for a day. All I will leave is a poem before I must go home. you fit into me BY MARGARET ATWOOD you fit into me like a hook into an eye a fish hook an open eye 5 stars, 10/10

I love this mall so much there are so many good stores and food. the new boba place is delicious, puffy cotton candy is good, and so is nori japan. the service is good, and there are a lot of stores. sephora, macys, rtc

Very clean, nice and friendly place to go, walked around the gallery and enjoyed seeing many stores with clothes and goody items

Great place to eat--went their on a biz trip. Waitresss was delightful to talk to and very accommodating.

Very well maintained and usually has what I need. Plenty of shops and restaurants to allow me to get a lot done in one outing.

Love this mall. Still in good shape and has plenty of high end stores after the Covid shut the country down for a year. - Daxen Approved!

One of my favorite Malls in the Nashville area... It is about 15-20 minutes from my house via I-65 depending on the traffic and time of day! It has all my favorite stores...Macy's, Sears, JC Penney's, Dilliards, Bath & Body Works, Forever 21, Gymboree, Journey's, Victoria Secrets and More..many many more!!! I love the mall during the holiday season with the decorations and holiday music..and the sight of Santa in the Mall Center!!!

I'd avoided coming here for years. People had told me this was more an an outlet mall rather than a traditional mall. Plus, I live in Nashville so I had plenty of closer options if the spirit to mall walk came over me. So, despite being at nearby businesses, I never darkened the door at CoolSprings. But then the stars aligned where I needed to come to this mall (couldn't find what I needed in Nashville) and I had a day off (so traveling south during non-peak hours was something I could do comfortably) so to CoolSprings I went. First thing I noticed: parking was/is a breeze. Compared to the act of war that is parking at Green Hills, this was a restful, fantastic experience. Plenty of spaces. D@mn near every space seemed to be within a few strides of a door. This is what we need when it comes to malls. Middle Tennessee (for better or worse) is a driving metro. Thus, parking is a real concern. Get it together or face angry customers. Once parked, I made my way inside. A few things: the mall map was front and center. Me likey. Malls can be mini cities. You need to know where you're going and being able to navigate from the beginning is extremely important. Secondly, plenty of seating. As has been the case for millennia, spouses/children have been dragged to malls against their will. Having clean, new places to post up while they wait for the cool reward of an Orange Julius is a must. Next: the smell. The smell of the mall reminded me of Mall St. Matthews back home in Louisville, KY. The malls aren't managed/owned by the same group but the smell took me back to my pre-teen mallrat years. I wasn't mad at it. The lighting's good, the layout is easily navigable and the stores are good for all your big box shopping needs. Plus there was a surprising amount of eye candy. The demographic is a bit different from Green Hills but that's to be expected. The malls are in pretty different locations. Malls are malls are malls... unless they aren't. There's nothing about CoolSprings that's going to upset your typical mall expectations and there's enough care going on that you're, likely, to have a neutral to good experience. When it comes to a crush of humanity, that's a win.

My wife and I took a walk across the interstate today and decided to enter the mall to check it out. We wore masks and kept our hands in our pockets. Nearly 2/3 of the patrons wore no masks nor did many of them respect social distancing. There were no signs requesting distancing, none requesting (not requiring face masks). We walked the length which could have been designated 'one way' on the right, the other to the left...but no. If CBL Properties has that little respect for me, then it will be a cold day as is said about spending money at COOL SPRINGS...and I will tell others to do the same. Give at least an indication you care. Numbers WILL rise.

A nice, large mall with plenty of different stores to enjoy. It's a great place to walk and browse. This mall does need some maintenance though. Parts of the ceiling leak, and the floors are pretty dirty.

I loved this mall. It was a very cool experience. Good restaurants, nice shops, good prices and deals.

The mall is very big and has so many stores. My experience's there have been so amazing. There is just one thing that may need to be fixed. The tables in the food court are very messy. You may find a couple or a few that are clean. They aren't like super duper messy at all. It may be a good bit of crumbs. Other than that, I love the mall! So many different stores to choose from and I end up coming out with lots of new Clothes! Hope this helps!

When you visit Nashville come enjoy a day of shopping at the CoolSprings mall. The stores are many an my favorite up scale store is Belk for all you southern fashions. And after a long day of shopping relax and have lunch at the pizza kitchen and have a liquor mixed drink before you continue your shopping experience!

Mall itself isn't really that big, but they did have some shops that I was looking for. It's clean, food court had some good options, customer service in all the shops were great, EXCEPT for malls customer service desk. I walked up to the desk around 415 asking where the restrooms were. There were two ladies, one had her back towards me. Saw me and heard my question, didn't acknowledge me whatsoever. The other lady had to respond to my question. RUDE. Get out of the customer service desk if you have shitty customer service skills.

Perhaps, I 'm just deathly afraid of suburbia... Cool Springs Galleria is a pretty run of the mill 'burb mall with the usual suspects available as retailers (Bath & Body Works, Victoria's Secret, and Dillards) so there really isn't much initiative for me to make the journey out here from my Downtown roots. However, both times that I have been here, have been A-OK due to bountiful parking and a clean and safe layout. Yelp365#44

Security is a joke. Apparently, one of them thought it was funny when my elderly father (78) could have been lost in the storm on March 9th around 1:15 pm. I had my son and husband riding around in the parking lot. He smirked when I asked if he could help. "Good thing you have 2 people helping you, I am the only one on the floor and there is nothing I can do" SURE...THE ONLY SECURITY OFFICER ON A SATURDAY. He has a goatee and is probably about 55ish...THANKS PAUL BLART!! NOT!

just wanted to let people know what I went through purchasing a mattress with Macys. we purchased a queen mattress like we had done many times from Macys. This time it was for a guest room which was hardly to be used. a long story short the mattress was defective. we tried to get customer service through Macys Customer Service dept. for almost 1 year with no avail. the terrible people they have overseas who can barely speak English or hang up on you because they are afraid of a bad review was unbearable. Finally Bonnie at the Corporate Office in Ohio said she would get me to the right person and that never happened. she also promised my credit card would be credited and that never happened either. I got lip service at it's finest. promises of returned phone calls, never happened. I use to be a great!, customer but not anymore. I will take my business elsewhere. At a year I finally got the store Manager in Franklin, TN named Meagan. This young girl took on the ordeal and made things happen. I returned the mattress, got my money back but the best part was when she said she would call back or follow through, she did. If this girl is smart she will find another company to be loyal to. Sorry Macys, no more money from me!

Not too bad of a mall. Definitely enjoy some of the stores here as they are no where else in the area sadly. The Express Store (men's section) is by far my favorite. Definitely worth the drive to go to

I recently visited Dilliard's in Cool Springs Galleria while on vacation. I have experienced racism before, but never to this extent. I needed to find an evening gown and a dinner dress. I was followed around the store the entire time. After I picked out the two dresses that I liked, a young lady took them out of my hands (literally) and walked towards the register. I informed her that I was not ready to check out because I needed to buy shoes and asked for the dresses back. She told me to come back after I bought the shoes. I explained to her that I needed the dresses to match the shoes to it and she very hesitantly gave the dresses back. Once in the shoe department, the young lady refused to help me, but helped every other Caucasian lady that appeared. I will not be giving Dillard's another dime of my money. I left angry and frustrated.

This is an absolutely beautiful mall ran by CBL! There are almost no dead stores, and Dos Bro's in the food court is amazing! The only thing to be careful of is that there are separate Belk Stores, one for Women and Home, the other for men and children. There are also Dillard's, Macy's, JCPenney, and several smaller stores like Bath and Body Works! After visiting Rivergate Mall, The Mall at Greenhills, and Greenwood Mall, I can say this is m favorite mall in the Nashville area!

I truly love this mall!! There are so many shoppes in the mall and around that you don't have to go anywhere but this area to get what you want. Parking here is awesome even when you do go on the weekend. When I say awesome, I mean that you can find a parking spot (don't be unreasonable and expect a front row parking spot when coming on the weekend). The store selections are for everyone. They cater to kids, teens, young adults, adults, and even older people. While malls annoy me, I believe this one is well structured and provides the best selection in Nashville (my opinion). The only downfall is the food selection in the food court, while you can expect the typical Sbarro, and great American Cookies, I was hoping for more. Otherwise! This is worth the trip

This is my fav mall but 2 bathrooms didn't have tissue and the one that did had dried up period blood omg I'm sick

Full disclosure: I hate malls. I'm not a shopper. I try to be as quick as possible and try to go when there aren't any crowds at all. Green Hills is one my least favorite places in Nashville. Crowded, bad parking, traffic, etc. CoolSprings saves me from having to go to Green Hills. Is it a great mall? Eh. Did it make me change my opinion on malls? No way. But am I glad it's there so I don't have to go to Green Hills? Absolutely.

Nice mall. Very clean and modern. Fairly quiet with ample seating to chill when needed. The Dillards Mens section is the place to shop especially when things are on clearance. Lots of parking this Wednesday afternoon.

Best mall I've been to in a long time .. they have all the stores I love to shop at .. and then some .

Aside from not having a Nordstrom Rack, this mall is pretty solid. The recent addition of H&M (I'm not much for the American Girl except for nostalgic reasons.) adds a pretty decent clothing selection. The Forever 21 is awesome and has a ton of variety. Go get Happy Hour at The Cheesecake Factory and make a nice day of shopping!

Yet another sparkling shopping center in greater Nashville's panoply of malls. Cool Springs Galleria is relatively upscale--it is in Franklin, after all. It's more or less like Green Hills Mall, only much farther from Nashville proper. Cool Springs has all of the high-end stores you'd expect for a suburban style mall: Abercrombie, Banana Republic, Victoria's Secret, et cetera, et cetera. Parking typically isn't as bad as at Green Hills, but the crowd is a bit more obnoxious. Suburban mall = more rich teenagers. If you're a rich teenager, that probably doesn't sound so bad. The rest of us understand the implications, however. There's nothing about Cool Springs that makes it stand out against other malls in the area. It's less tourist-y than Opry Mills, but it's farther from the city. It's nicer than Rivergate, but it's no better than Green Hills. Basically, if you're in Brentwood or Franklin, this is probably your best bet for a major shopping center. Otherwise, it isn't necessarily worth the trip.

My friends and I used to refer to Cool Springs Galleria as "the real mall." When we wanted to make a shopping trip and didn't want to pretend we could afford half the stuff at Green Hills we would pile in the car and head out to the real mall. Cool Springs Galleria is complete with all the shiny, glowy crap stores that we wanted to peruse. It also has the other mall standards like a food court and multiple department stores. My favorite thing was that they had a pet store so I could pop in and hug a rabbit for a while, but that store has since shut down. I can understand how not many people want to go to the mall for such a large, expensive commitment as one of their pedigree pups. I'm mildly obsessed with Cozymel's salsa (who cares if they're a chain they got it right!) so I always make sure to go across the bridge to buy some while I'm over in that part of town.

Cool Springs Galleria is like the Opryland Mall for locals. Pretty much every possible standard selection of store to make short work of your shopping needs. However, stay away from here between Thanksgiving and New Years. During that time the crowds are amazingly thick. I used to work around the corner from the mall and I swear it would add an extra 20 minutes to the afternoon commute during that point in the year. The food court was recently re-done. There is plenty of seating, and a good selection of food vendors, too.

I live 25 minutes from Franklin but am down in Cool Springs frequently for Costco runs and shopping in general. The Nashville area has 5 major malls (not including Bellevue which is failing) and Cool Springs is probably the most well rounded in it's offerings. Some are tourist traps, some really have targeted household with six figure + incomes, and some to me seem to be a haven for unsupervised scantily clad youth with abysmal manners. Cool Springs is the most diverse in it's offerings of standard mall retailers as well has the most anchor department stores of all the area malls. That being said, it's crowded most weekends but if you are really needing to do a big shopping spree and don't want to drive all over kingdom come, this is probably your best bet. It's also very clean and for the most part everyone behaves themselves.

I worked at this mall for years, and years, and years, it seems... so I hate to love it, but I have to admit that for around here, it's a bloody good place to shop. There are all the usual suspects like The Gap and Macys, Banana Republic, Express and Abercrombie, but there are also some stores that are not so widespread throughout town like Fossil and B. Moss and Pottery Barn. The mall has changed over the years, but not as much as the surrounding area. It spawned Cool Springs, which is still technically not a city, but shared by Brentwood and Franklin, but it does have a post office now. There's everything you could wish for in this little area and it just keeps expanding and expanding (like the universe in the Monty Python song).

I'm with Mariela C. 100% on this. If I lived closer to Cool Springs, this would be my mall of choice. Unlike many of the stores at Green Hills, I can actually afford the clothing sold here. The stores actually hold sales, praise be, and I benefit from it every trip. I'm going to recommend you scourer the clearance shelves at Banana Republic, because you will find a deal. I love being able to promise that to people. Their Gap is bigger than some Gaps I've been to in the past, so I enjoy not plowing into people at every turn. The mall has a your standard food court as well. I've always enjoyed visiting Cool Springs Galleria, and I'm sure within the next few weeks I'll be back again.

This mall is the "spot" but overall its an amazing and clean mall and has everything you need!! Parking is pretty decent and its a decent size. The foot locker is amazing all of the employees are sooo nice and friendly!!!

Was here Saturday and for some reason....it's kinda losing a bit of the spunk. I first visited here back in 2011 and it was awesome. Came here Saturday and was like...meeeeh. I then discovered that a new ladies clothing boutique was no longer there :-(. Now they're bringing a Belk to Cool Springs? BAD IDEA! They should leave Belk( which was originally Mcrae's) and their depressing atmosphere in Mississippi. On a good note, I had never shopped at Aldo's until this past Saturday and they had an awesome sale going on! Copped a hot pair of heels and a SWEET hangbag for $48. The saleman(kindy heavy set sweetheart with glasses) was the perfect salesman. Hell, give him a raise!!!

Great mall. Very clean, and it has a lot of stores. It's rather large compared to other malls in TN. I've always found what I was looking for here and enjoy stopping by when I'm in the area.

I posted a big review of the sales abilities of one Mason Hisken but mistakenly tagged it to the Franklin Road location. Please note I was wrong. Mr. Mason Hisken works at the CoolSprings Galleria location where he has (now) sold me on the golf glove (cadet) & its values. He claimed I can get my scores to under 110 with it (as long as it's well-fitted). I'm gonna go ahead with it Mr. Hisken and WILL take that Warranty. Thanks so much, geez. T. Gasperetti

Not a bad place to shop, most of the stores I'd usually encounter in a suburban mall. No Dillards in Chicago, which is probably a good thing because I spent WAY too much at the one here:) Something weird I noticed while shopping...there were SO many men standing around waiting for women who were trying on clothes. In Limited alone, I counted 7 standing there (and the store was not busy at all) looking pissed off/annoyed. I cannot begin to understand why you would bring a manfriend/husband shopping with you. Maybe I'm weird, just saying...

Mmmmm, early 90's suburban mall development...if you love the movie Mallrats or just appreciate a well-kept monument to capitalism and commercialism, come visit Cool Springs Galleria. It's a relatively standard mall --anchor stores including Dillard's, Sears, JC Penney, etc and a smattering of boutiques, notables including Banana Republic, Johnston and Murphy, Apple, David Parker Shoes, Williams-Sonoma, Pottery Barn and a few other gems --otherwise it's standard mall fare. For the love of God avoid like the plague at Christmastime unless you're a masochist and enjoy traveling at a speed measured in feet per hour through the parking lots and surrounding roads.