Coolum Beach Holiday Park

Terrible customer service. Booked a dog-friendly site in January, advised of van length (as per attached booking), only to arrive and not fit in our allocated site. When I booked via phone, I spoke to a young female, I looked at the map and requested between 171 and 175, she said we wouldn’t fit there, so moved us to 177. Well, we definitely didn’t fit our 21ft there!!!! The front-desk staff gave inconsistent information, offered NO apology and I’m still waiting on my full refund. The lady my husband approached at the front corner offered to move us to the only site left in the dog-friendly zone, which was next to a trailer, next to the main road and smelt terrible. This woman stated that they had us down as “15ft,” which was clearly a lie - since our booking confirmation emails show that we did indeed advise that our van was 21ft. We booked elsewhere, and requested a full refund for their booking error. This time, the male told my husband to park in horizontally (although the woman said we couldn’t do that when we asked to do this on two empty sites next to eachother), which wasn’t going to work because there’s tree branches and someone right next to us, so how can we get our draw bar in and out? He then tried to gaslight my husband by stating, “We never would have booked you there, did you request that site?” Hello, clearly, you booked us there, I don’t even work there and I can tell you that you can’t self-allocate your site upon booking. I’m still waiting on this full refund. At the very least, I expected an immediate full refund, an apology, and a credit to use to stay another time. This weekend is our 10 year wedding anniversary, and trying to manage all of this with a toddler who doesn’t understand why we are leaving the caravan park after travelling in the car for so long, is difficult. Absolutely won’t be back!!!!!! NOTE: We have travelled under Aus in our van, we know how to book a site. Absolutely terrible service.

My family have been visiting this caravan park since I was 13/14 years old, and I’m now 30. I know this place like the back of my hand, and it’s so good to be in a familiar place. Yes it would be nice to have lights dimmed during sleep hours (ie, 10pm - 5am) as it’s quite bright for sleeping in a tent. Had a great time away, great neighbours & zero issues with security & amenities (although some parents could be more considerate with their kids riding scooters around at 11pm, woke me up in a fright). Otherwise, I have zero issues and my parents are booked in for April (they’ve been visiting every year for over a decade now). Thanks guys, will be back soon!

This park has the perfect position, right on the beach. Shops and restaurants across the road. Friendly staff.Nice and quiet. We enjoyed our stay so much that we will return on every trip in the future. Good level site with a concrete area for our annexe.

EDIT: We stayed here for 7 days before Christmas. The park is clean, has many showers, and great facilities. However, the park does not offer any “extra” touches to make the park special, like evening activities or guides to the area. The lights also stay on throughout the night, making tents very bright for sleeping. Overall, we loved the location and would return. ORIGINAL: I have been trying to book a 7 night stay at this caravan park for days now. The website says we must call to book, but whenever we call, it goes to message bank. We have left multiple messages and have not received a call back. I will update our review if we ever get to book in and visit this caravan park.

We have been staying at this park for the last 8 years, but have decided after a huge $155 p/w price increase for a tiny caravan site, it has now become unaffordable, not to mention the $10 fee you now pay to have tractor put your van on a site that is impossible with a normal vehicle. Our friends then informed us they now pay $10 a day dog fee for their 2 dogs. I understand costs increase but a near 30% price increase and all these other ridiculous fees for a park that has zero improvements has become too much. We have many other friends that stay here that have become very disillusioned also.

having a nice camp here. the facilities are excellent & clean as a whistle. The township is sensational. Downside?.. paid over $200 for 3 nights for a powered camping site.. way overpriced. If you need to do some washing, don't worry about cash.. take your wallet & phone with you. Some idiot has gone space age & made it a process to transfer money electronically to do your washing... really.? we came here to get away from that crap. They call it progress I'm told.

This place is amazing. The park is well maintained with easy access to all ammenities which were so clean. The park has great access to the beach and is so close to shops and eateries. The sites are well spaced your not feeling crammed in. Highly recommend this park

Have holiday at this park for the previous 6 years and found staff to be very helpful||New management this year are ripping people off charging $10 for assistance to put their large vans on sites designed for 21 ft vans not 27 ft. ||Manager who assisted to take my van off site with the tractor didn't want to hear that it was a rip off charging $10 Manager needs help in dealing with patrons very rude at the best, and I hear they are introducing $5 per night for dogs. People will be reluctant to return. I won't be returning after my experience with the new manager