Copley Square Hotel, a FOUND Hotel

I wanted to write a very positive review of this hotel. While it is a little bit older, it is super clean and nice, and VERY affordable given location and quality. The front desk people were SUPER nice and overall I was just very pleased and I will be staying here whenever I come to Boston. The only slightly challenging thing is that there is no coffee maker in the room, but in the scheme of things, that is no problem at all. I actually like that it is an older building and not fake-y nice-y pretentious like you get at some other cookie-cutter hotels.

The hotel is conveniently located in the Back Bar area and close to the main train station. It’s an old hotel that has been beautifully styled, I loved our room even though you can see the age from the bathroom facilities. Having a fridge in the room was great, this is rare in the US hotel experience. Overall, the hotel needs to invest more in quality offerings - decent coffee, glassware, crockery - the room fees are too high to then have disposable items in the room and shared kitchen. There is only one lift in operation and it is slow. The front desk experience at check in was not welcoming or friendly; unfortunately this set the tone for our stay. Consistent, high quality service matters.

Most disgusting room I have ever been in.|Rooms are small, cozy and hotel has character but dirty, no dresser or drawers for your clothes, no telephone or alarm clock, wifi was very sketchy. Second oldest hotel still in operation, which great but need to update & clean. Went to the front desk twice to be dismissed. Finally emailed the manager and got a response but nothing came of it. I wish I stuck to my original booking.

Nice hotel will older but it's been remodeled and very nice and personable inside.. My wife actually prefers the decor and remodel compared to some of the newer motels like ones we've stayed at in Vegas. The staff are incredibly helpful and willing to be helpful. We asked for extra towels and it probably took them all about six seven minutes to get those towels and have someone up at our door with them. The hotel is centrally located so it's easy to get to a lot of other places and it poses a good jump off point in that regard.

Staff are always so helpful, Very accommodating! Room was clean! Will always stay here when I travel to Boston! Edward does amazing job with his team! Hotel is in a great location (walking) for Fenway or just sightseeing around Boston! Can’t wait to come back!

We were extremely disappointed with our stay at the Copley Square Hotel. The staff who checked us in was unfriendly, unwelcoming, short/impatient, and did not offer explanation of the property or the amenities upon check in. When we got to our room, it was falling apart, outlets did not work, appliances did not work, and there was a lack of space to put our belongings or hang up our towels in the bathroom. The hotel felt run down and not safe (especially the elevator). When we wanted to check out the next day as we felt the room was not meeting our needs, the staff only responded by reciting the cancellation policy instead of trying to problem solve or reconcile the situation. He was rude and did not listen to our expression of not feeling safe and that the room was inadequate. As two women, the situation felt icky and disrespectful. We were not offered any solutions besides a new hair dryer for the one that did not work. ||When we received an email asking about our stay, we took the time to respond and reiterate our concerns and complaints, asking for someone to contact us to come to a resolution. No one responded or even acknowledged our request for communication. ||We would absolutely not stay here again. There are much nicer hotels for similar pricing (or less) close by that had warm, welcoming, accommodating, and friendly staff (Hilton, Marriott).

I had a very disappointing stay at Copley Square Hotel and would not return. I paid over $1,200 for four nights and only got one decent night of sleep.||Before I even arrived, I called to shift my check-in by one day and was met with a rude and dismissive staff member who talked over me and showed no interest in helping. When I finally did arrive, the first room had a broken AC motor that squealed and rumbled loudly all night. I was moved to a smaller room—just one bed instead of the two I had paid for—and that room’s AC was even worse: it blew hot air even when turned off, making the room uncomfortably warm. I had to sleep with the window open in freezing temps, with traffic noise all night.||The AC was finally fixed on the last night. Beyond that, the elevator was out of service during my stay, and the room had what appeared to be blood stains on the floor and hair/stains on the pillows—completely unacceptable for any hotel, especially at this price point.||I contacted management and only after months did the manager, Jordan, get back to me. His offer? A discounted rate and complimentary upgrade for a future stay. I don’t plan on coming back to Boston, and that response does nothing to address the money I paid or the poor experience I had.||Service, cleanliness, communication, and accountability were all lacking. Would not recommend.

Terrible. Room Smelled, bathroom smelled, stained tub, water stains on bathroom ceiling, elevator had a lot of trouble working and was filthy. Room would not cool down. Only positive I can say is the bed was comfy. This is definitely NOT a 4- star hotel. 2 at best. Worn out and just taking people’s money.