Em B.
Yelp
BEWARE: Reservations are not respected!!!
I have been to Copper a few times over the past 2 years and enjoyed the drinks and atmosphere enough to recommend to my colleagues that we have our Christmas party at this location. Knowing that it is a popular spot around the holidays (we tried to walk-in last year and could not be seated - no problem) we had the foresight to make a reservation in late October for our party to be held on December 13, 2019. Our online reservation was happily taken by "Matthew - Copper Bar Supervisor" who emailed back: "We do have availability for that time! I've gone ahead and secured your reservation, just let me know if anything changes." After thanking the Manager, we did not communicate again with Copper until December 12, 2019, when I, as a courtesy, sent our updated numbers for the reservation, within the email chain confirming our reservation. Imagine my dismay when I arrived at work the morning of our Christmas party to find a reply from "Paul - Copper Manager" advising us: "We are actually closed on Friday December 13th for a private event. We apologize for the inconvenience, we do have our restaurant Feast+Revel available, should you decide to do I can certainly do the booking for you. Alternatively we are open again at Copper Saturday starting 4pm."
Here we are, the day of our party, with no venue!!! When I emailed back to express our extreme disappointment and ask why we were not notified of this earlier (i.e. the within the seven weeks the reservation was made and the date of our party) the "Copper Manager" replied: "I understand your disappointment and if I can be of further assistance in rebooking something for you please let me know. In terms of a phone call, we do not have a phone number on file for you either with your reservation or within your email exchanges with us. It is always our policy to contact first by phone, then by email if we can't reach our guest via phone." Completely inadequate response considering that I actually emailed THEM as a courtesy, and they had made NO attempt to advise us prior to MY email that they had cancelled our reservation! If I had never emailed them to re-confirm our attendance numbers, we would have showed up at the venue to be told we no longer have a reservation!
Needless to say, considering both the fact that our reservation was cancelled and we were never advised, as well as the unsatisfactory explanation received from the "Paul - Copper Manager", I will not be frequenting Copper anymore and neither will any of my colleagues. I will be warning my friends and family to steer clear as well.