Copperfield's Books

Spacious and inviting bookstore. Very friendly staff! Love the selection 💕

I am here about once a week for books, candles, cards and gifts. Lovely gift wrapping

Awesome place great employees I get lost in the wonderful selection of books!

Great bookstore. The Manager. JAMIE is awesone.

I love this store. There seems to be less book stores, making this even more special. There are so many books you could stay for hours. The coffee shop (store within a store) is great too. I have bought gifts here, they have some unique cards and gifts. Last visit I bought an Atlas. It was a 2019 version for 20$. Its exactly what I wanted. Then I left as I could spend a lot of time buying books, etc. Check it out, even just for coffee. I think you would buy books even if you didn't plan too. I am really happy to have this store on 4th Street. Happy reading!

The book store is fine. The cafe up front leaves a lot to be desired. Here's why: The counter service is always slow, the wifi never works. The cafe closes early, at weird times, hours before the book store. Giving this place 2 stars because despite the failings as a cafe, the location is nice and it is nice place for people watching. Its a shame there isn't a real cafe at this spot or nearby.

I love Copperfield' s Books. It's a wonderful store to Christmas shop. I find something for nearly everyone. There is a good selection of not only books, but also fun gift items like socks, utility knives, toys, and more. Stress free experience and helpful service. Oh, and stay for a coffee afterwards.

Excellent selection in a big, bright, beautiful store. Friendly staff, coffee shop inside that's very convenient. Great place to buy a book and sit down and read all day. Also awesome sale prices!

This is such a cute bookstore !! I love their selection of books I wish they had an even bigger selection of romance novels though or what would help is have a table with all the TikTok trending books or ones worth the hype that would be cute . Love the Sale/value section ! Definitely will be back to get more books next time !

Great selection, knowledgeable, friendly & super-helpful staff. Nice space! Local independent bookstore not owned by a billionaire wannabe oligarch.

Copperfield's Books is an awesome store/chain. In these Amazon, instant-gratification-centric times, I love taking a slowed-down and more conscientious approach to buying books whenever possible. Yes, the prices will be higher than Amazon and other online retailers. If something is not in stock, you may have to wait for them to order it, but waiting and supporting a small local business feels worth it to me. Their employees have always been kind and helpful to me over the phone and in person. They have an excellent selection of books packed into their brick-and-mortar storefront, and on the rare occasion they don't have what I'm looking for, they're willing to order it. I've been particularly impressed with their graphic novel selection. I've had consistently good experiences here, at their Napa and Petaluma locations, too, so I've got to give them five out of five stars across the board.

Great place with nice customer service!! I came in to get my 10yr old son a couple books. I was having a hard time finding them so the manager came and helped us. We found exactly what I was looking for and we even got a sample comic book for free! Definitely coming back.

Love it! Highly recommend! Besides great books, they have a huge selection of art, greeting cards, and interesting gifts!!

I think this place is absolutely adorable. I love how it is set up with the book store in the back and the cafe in the front. They had a large variety of books for sale, from adult to children, novels to comic books. The employees are okay, I didn't have too much contact with them. I went to the cafe to buy a drink. I didn't want anything sweet so the woman recommended the Chai Tea Latte, explaining it as spicy and delightful. I tried it and it tasted like a cold water/milk drink. I've had chai's before, from lots of different cafes and this was one of the worst drinks I've had. She probably didn't know how to make it and was just trying to get me to buy something. Yikes. I might be back but I'm getting something else and probably not anything they recommend.

In my downtime, one of my favorite things to do is get lost in a bookstore, find a cute space to sit and read, and read and read! Love the smell of books used and new! I also love to checkout the magazine racks especially the Muscle Cars magazine. How ironic as I drive an electric vehicle. LOL But, I grew up with an old Impala station wagon you know, the brick car that last forever. They don't make metal like they used to. Copperfield is a fantastic place to explore new books and once you make a purchase, head to their café bar and enjoy your reading with a cup of cappuccino and their delicious nutty banana loaf bread. It was so moist. Love the service here. Very homey and very welcoming. I was told they've been in business for more than 35 years. Definitely a local hangout favorite. There's even a couple of comfy chairs towards the back where you can test drive a book, flip a few pages and explore. Truly a great place for food for thought. Cheers!

My favorite north bay bookstore. San Rafael branch is nice, the Petaluma main store is worth a trip.

They have an extensive collection of nature and wildlife focused selections ranging in reading level from the tiny naturalist to the seasoned citizen scientist. There are many titles in each section at an incredibly reasonable price so bibliophiles can rejoice in finding a bookshop that won't break the bank! Grateful that this place is an easy walk from my house.

I really really want to give this place all the stars. They have an amazing selection, fun knick knacks and gifts. It'd really a neat small store. However, their book shelves are a hazard. I cannot state this enough. I went to pull a book off a top shelf full of large, hardback thick books and the whole thing collapsed into my face and chest. I was lucky enough to protect my face but gained multiple bruises on my chest and arm, and was shaking for 10 minutes after. A single lone worker appeared and looked surprised when I said "I just picked a single book up" and the response was "oh no, this happens all the time...but did you find was you were looking for?". I was in shock. I looked at her fix the shelf and noticed the problem--the shelf's left side, and the adjoining other shelf, share a single two-inch peg that had slid too far in one direction and the single action of me picking up one book unbalanced it and it collapsed. I pointed it out and she simply responded "oh yeah, that happens all the time here". It happens...all...the time?? My fiancé had to keep an eye on me after that--I was shaking from the adrenaline rush. As we walked around so I could calm down, we noticed yet more shelves with the same issue ready to fall. I still can't even fathom the fact that they seem okay with this? Not a single apology, or concern for me, just complacence? What if a child had been near me? Or of I hadn't protected my face? Basically, neat shop, but be VERY cautious and watch your kids...this place is a hazard...

This is the cutest bookstore and cafe! Im so super happy I found it as I was checking out the area. Honestly, I havent seen a bookstore and cafe since Barnes and Noble closed down, so to find a quality place like this is exciting for a nerd like me. Copperfield's has a very cozy atmosphere. There are some comfy chairs to lounge in on the floor, and plenty of seating at the cafe. The selection isn't the largest I've ever seen, but what they carry is quality and reasonably priced. I always check Amazon for price differences. Copperfield's is surprisingly not far off. The extra couple dollars is worth it for the experience and to have what you want right then and there! I live in Oakland and San Rafael is a 30 minute drive from me. Ill be in the area for some business and now look forward to chilling in my new spot. Although there are plenty of bookstores closer, there are none that give the vibe of Copperfield's while providing a place to chill with a latte. The surrounding restaurants aren't too bad either! And the staff is super friendly too. So happy to find this place!

Ok... this is an AWESOME bookstore!!! It's HUGE!!! A lot like Barnes and Noble Bookstore but privately owned. Great selection and lots of cool things that catch the eye!

In an era where online sites dominate the bookseller market, it's nice to know that there are a few holdouts in the brick-and-mortar bookstore world. Copperfield's is a throwback to the old days "the 90s?" where you can wander the stacks and browse through title after title. Along with a section for newly released titles, there are plenty of Sale Book carts (both inside the store and outside), and a nice sized periodical area with magazines for every interest. But the kicker is the number of author appearances and book signings all the Copperfields have, both of the "famous" variety as well as some local and first-time authors. The staff here are very friendly and helpful, too.

Are independent bookstores making a comeback or do we simply live in an incubator--sorry, that's a little too Silicon Valley-ese--I mean, hothouse, for them? Whatever the case, I love that we have multiple independent bookstores in Marin: longtime popular Book Passage, the confusingly-named Diesel in Marin Country Mart (isn't that a jeans brand?), and Copperfield's in downtown San Rafael. Copperfield's is in the perfect location for stopping by and browsing while downtown for coffee, dinner, lunch, etc. We often stop there while walking downtown with a coffee. We usually take turns browsing while one of us stands outside browsing the card of clearance books with our dog. But I just learned from another yelper that dogs are welcome in the books area, so I feel like a whole new world has opened up for me. Copperfield's, I couldn't love you more at this moment. We'll be stopping in during walks more frequently now. Surprisingly good deals here include the children's books and the greeting card section. On a recent visit, we bought four board books and a Little Golden Book collection for a mere $18--a better deal than you could get on Amazon or at Target. The card section also features cards by local artists for $4. I particularly like the prints of local landscapes by an artist named Susan Hill which come numbered and signed. So much nicer than a Hallmark card for the same price.

I can spend hours in here deciding on my next novel or admiring some of the cute and unique merchandise. This is a great local bookstore to support and my go-to spot for last minute presents. There's lovely stationary, cute cards, and they even do gift wrapping - what a treat. The staff is knowledgeable and last time I was there someone was able to recommend a SciFi book, a genre that I know nothing about, that my husband ended up loving and reading nonstop for 3 days. An all around lovely shopping experience!

It felt good to support a local bookstore in the midst of the pandemic, and the process to order online followed by curbside pickup was streamlined and convenient. Thank you for keeping us safe and healthy while being helpful and kind.

Best place in Marin for books, gifts and greeting cards. It's also nice to have a sandwich and a terrific cup of coffee. I go back each time I'm here!

A quaint bookshop with a decent selection of books and friendly staff. The prices don't compete with Amazon but can always fulfill the need for immediate satisfaction. I stopped by here with one such need for a particular book and alas they didn't have it (a NYT bestseller). The cafe - "Taylor Made Farms" - serving organic coffee is a nice feature and offers a large seating area. The store is tidy and organized in a familiar Barnes and Nobles sort of way. I would recommend this place to meet up with friends or business colleagues as it provides a comfortable place to have a conversation over coffee.

Copperfield's Books was a chance drop-in. looking for Taylor Maid coffee at the time. set up is similiar to Books, Inc. many shelves with many titles. magazines too. not much time to read these days. when i have time, Copperfield's will be an option since they offer books on sale. (love sales!)

Thank you Copperfield's for creating an entire display dedicated to brave women from history and now. I bought 2 books that I never would have even known about. This may sound dramatic, but that display almost made me cry. I have a daughter and I want her to see female role models. So bravo Copperfield's, you rock. Brilliant. And PS - I love that you offer gift wrap. xoxo

What an awesome bookstore! I didn't even realize it until I left that they are a chain. What blew my mind so much was that they are located in Calistoga too and I've been to that shop so many times and never connected the dots. No wonder this location is so great. Anyways, I work really close by to this store, and decided to check it out last weekend to see if I can find my next book (I did! East of Eden, that'll be a fun trek through time) and was pleasantly surprised by how clean, organized and detailed this place is. I would say they have a smaller selection of used books here than say, Green Apple Books in San Francisco, but they aren't really focused towards selling used books. When it comes to new books, the sky is the limit. They have it all. And, even in the used books sections, you could find decent deals. My girlfriend got 5 books in the used section for $40 which was awesome since it even included an author she was looking for. I found an anniversary edition of East of Eden by John Steinbeck and was so happy. All in all, a great place to zone out for a few hours and find great books. Check it out.

Best lattes and restrooms in San Rafael. We came in for a ride on the SMART train and needed to kill time. You can read a book and sip a latte or do your homework. Enjoy!

This my go to place for gifts and gift cards. Great selection of books, magazines, cards, and gifts. If they don't have it, they can order it. The staff is very helpful with recommendations. Gift wrapping is complementary. Also they have a CAFE. Yep - coffee and books. Doesn't get much better than that!

Simply brilliant combination of books, coffee, baked goods, and fun trinkets makes it for the best way to spend time with friends. Or take a break from work. Or have a meeting. It's nice and quiet, without usual coffee shop music blasting. Coffee is absolutely delicious. Incredible locally made pastries by Taste. With gluten-free options! Clean restroom, comfy seats, pleasant atmosphere. Time will fly by and you'll realize you found your new favorite spot. I know I did!

Five stars for the cafe having Marin Kombucha on tap. It's the best! Melon rose, orange cardamom and pinot sage are all amazing.

As much as I love to support a neighborhood bookstore, I'm going to have to dock a star from my previous review. Don't get me wrong - I love the addition of Copperfield's to downtown San Rafael. It's a nice place to browse books (both old and new), flip through magazines and gift cards, and enjoy a latte at their in-house coffee shop. However, on my most recent visit, I found the service to be lacking. In fact, it was borderline non-existent. I stopped in Sunday to pick out a book for a friend. I was hoping to find an employee to steer me in the right direction, but no one was to be found. I finally found the book I was looking for and took it to the cash register (which was empty). It did, however, have one of those old hotel bells for me to ring should I want assistance. I kind of felt silly hitting the bell to complete my transaction, so I just waited a few minutes. Perhaps the cashier was in the restroom? After about 5 minutes, I finally caved in and rang the bell. Still no response. Crickets. Finally, a few minutes later I heard an employee shout from the back of the store "I'll be right there." Kind of bizarre, if you ask me. Maybe they were short-handed that day, because I didn't see any other employees on the floor. It was just this one guy. So here's hoping Copperfield's can beef up their weekend staffing. At the end of the day, it shouldn't be this difficult to buy a book. And I would hate to take my business to one of the book chain stores or just buy online. I'll certainly be back to give them another try. Hopefully, the next review will have a happier ending.

Cute bookstore. I really just come by for their cafe. Quite a few gluten free pastries. Espresso drinks are very good. The decor is rustic and nice. The service is good. Lots of outlets for plugging in your devices.

I used to love, love this bookstore! At its old location, it was very community oriented, with a great selection of books and gifts, interesting author events, a small cafe to catch a second wind or meet with a friend, and public restrooms that made shopping with kids pain-free. I spent many happy hours there and usually brought home armfuls of treasures. Although I could often buy things cheaper at Amazon, I felt good about supporting a local community business, and happily paid a little more for a good cause. I was sad to see it move, but I understood the economic necessity behind it. So I took my kids to check it out with an open mind. My kids loved the old store, and were excited to see its new face and hopefully pick a few books to read. Sadly, the new store is a far cry from its former glory: we knew there wouldn't be a cafe and it would be smaller; but we were not ready for the lack of coziness and friendliness. After looking at a few books, one of my kids asked to used a restroom. He was coldly told there were no restrooms for customers. When I inquired where to take him, we were given no advice. Really? In a bookstore with a children collection, the children cannot use the restroom? How is that community friendly? What are the parents to do? We ended up running all the way to Double Rainbow which was as friendly as ever, and solved our problem (and I gratefully purchased ice-cream and coffee to reciprocate), but it was an unnecessarily stressful experience. We will not be returning.

This is a frequent spot for me to work and study. Cafe serves Equator coffee right now. Baristas are nice, cafe sells half off pastries if any from the day before are still around. Nice seating areas with many electrical outlets and nice music. Bookstore has a great selection of books for local interests and other knick-knacky gifts. Minus a star because they allow the crazies in downtown San Rafael loiter and do whatever they want (play loud music from their phones mostly), maybe they've discussed these issues with them as they've been fine company lately, but they've yelled at customers more than a few times.

This is a great addition to Fourth Street. I love the coffee shop in the front. The only issue, which I know is not their fault, is the homeless population that sometimes hangs out in the front and tries to come in.

My go-to local bookstore. A wonderful resource for the town, and a great gathering spot for special events (authors, music, etc.). One thing I'd point out, this holiday season, is that the staff is super-helpful ordering *any* book for you, even if you don't see it on the shelf. I did this at Copperfield's last December for all of my gift-giving of books. The books arrived in just a couple of days, and the staff gave me a friendly phone call. No shipping fee; great service. And I had the satisfaction of buying local and supporting a valued San Rafael store. Also: Great little coffee shop on site!

I love frequenting independent booksellers, and Copperfield's in San Rafael is a local treat. The staff is down-to-earth and knowledgeable. Dogs are allowed in the book area (not the cafe up front, of course), and they always offer my dog a treat. The store offers a rewards program for a nominal fee, and a teacher's discount for books and materials used in the classroom. With their not-infrequent buy 2, get one free sales, I have walked out of Copperfield's on more than one occasion with an armful of books. They often have wonderful children's books on sale, and a well-stocked children's collection. As a teacher, I was impressed by the quality of the books offered when I was shopping for a recent biography unit. Truly beautiful and diverse books. There is a large magazine section and a wide variety of greeting cards, some by local artists, and many hilarious and unique ones as well. Copperfield's has a good selection of gifts and puzzles for every reader and nonreader. There are several places to sit and read in the store, and I have never been bothered by an employee while browsing for ages... except to ask if I need any help.

Much much much better customer service. Much nicer, more communicative staff. Great sales tables, the price range at this place has severely improved. The kids section is great and full of unique and fun books. The pop up books they have are awesome and a great motivator for kids who don't like to read (or at least, don't KNOW they like to read yet, lol). My only thought is that it would be nice if they had a section for classics. Certainly would make it a lot easier to find some books that you forget but are on the tip of your tongue and all that. But that's a personal preference and has nothing to do with the actual quality of the store. It's clean, spacious, and bright. The book variety is lovely and they're happy to order in anything they don't have. I go here all the time and will continue doing so. No better spot to buy a book and then grab a cup of coffee and spend a few hours reading.

Life changing experience. And here's why: I walked in on a whim. I had walked by it a couple times running other errands, but I usually don't leave myself enough time to wander into other stores besides ones on my to-do list. I had to visit the AT&T store across the street, didn't find what I was looking for, and wandered into Copperfield's. I am a book lover. I am a lover of stories, of fiction, of page-turners, of revealing non-fiction. I am an aspiring author, and I love a good book, and adore even more a good bookstore. Lately, I've been frequenting a big-box competitor out of habit and convenience, but that has all changed after I walked into Copperfield's. High ceilings. Beautifully assembled shelves of colorful, intricately arranged books. Smells like freshly cut wood. Love, love. I've been on the hunt for a story that will pull me in like Gillian Flynn's Gone Girl, and John Green's The Fault in our Stars. But Flynn's other books were too dark for me, and I'm not usually into young adult fiction. Enter Belinda. I told her my dilemma after wandering around on my own for a bit, picking up paperbacks, turning them over to read blurbs, leafing through the first couple pages of books that caught my eye. She led me to John Green's other novels which were in a featured section, and gave me her own version of the blurb for each of them, as she had read them all! I was able to have a really constructive dialogue with her about the type of novels I loved, and what I was looking for. She asked me a ton of questions to help me narrow done a couple potential choices, and I left, really excited, with John Green's Looking For Alaska and David Levithan's Every Day. They look great, and I just so enjoyed my experience in this bookstore and with Belinda. The vibe is so easy going. I could just wander around in there for hours. I felt immediately comfortable and at home, and not like someone was watching me, or asking me every few minutes if I need help finding anything, only to not be able to really recommend anything that I might actually like. I will return, over and over again. I will not go back to the aforementioned big-box store. I will recommend this gem to all my friends with the hope that this local treasure will stay and be utilized by our community.

I came here on a Saturday morning to study in their cafe and was pleasantly surprised by my experience. Despite my 2-year-old gift card having expired, I ordered a small latte from the cafe (which ended up being huge) and sat down at one of their many tables. The cafe is a lovely place to sit and read or study, especially as the sun is coming through in the morning. There are tables and also a stools along the window so you can people watch while you drink your coffee. The coffee was delicious, if a bit overpriced, but was served in beautiful mugs and saucers. After working I explored the book shop and loved it. So many different nooks and books - a book lovers paradise. I didn't have any particular book in mind but they seemed to have a vast selection of books and lovely staff around the store.

Great selection of books and helpful, friendly staff. The only downside is that it's kind of expensive but it's definitely better to buy here and support a local company rather than a huge, internet-based corporation.

I'm a sucker for a good bookstore. I love to wander around the narrow isles and take in the tall shelves filled to the brim with stories. San Francisco has no shortage of them; Green Apple Books, Booksmith, City Lights, Dog Eared Books, and Omnivore Books on Food are just a few of my favorites. There are a few gems in Marin too. In fact, I wrote a Weekly Yelp a while back on some favorites in the North Bay. Feel free to take a look here: http://www.yelp.com/weekly_yelp/fo7pe9dEsmlwbxvXg_Iiag. I wrote the list before I learned about my favorite spot in San Rafael, Copperfield's Books. Copperfield's is a great addition to 4th street. It's the perfect place to spend a few hours reading a new book, doing work, or relaxing with a magazine. They have a large selection of titles to choose from and plenty of space in their cafe to read. Copperfield's also hosts a great deal of author events in San Rafael, as well as their other North Bay locations. I'm happy to support a local bookstore like Copperfield's for all of my reading needs!

Every time I've visited this store an employee has taken my shoulder bag from me. They treat you like a thief for simply bringing a bag to carry the books you buy. This has happened to me on multiple occasions. They treat female customers differently. Why the sexism copperfields?

So good to get a bookstore set up here in town- The coffee part is not complete, but I sure like the attitude here, I mean "hey," they even have chairs in the store - compare that to the mega book chain in Corte Madera.

I go out of my way to buy books here. I really enjoy the vibe and the quirky staff- Adam over at the cafe always brightens my day. The staff always have great recommendations and totally get me when I say things like "I'm feeling something a bit nerdy but not too cerebral." Or "I need a gift for a sarcastic chef." I love this place. -1* for getting rid of the Lavender coffee drinks. Ever since then I haven't been quite so desperate to get down there. BRING THE LAVENDER BACK! (I'll edit my post to 5* when ya do!) Keep up the great stuff, Copperfield's!

Have had a number of good experiences at Copperfield's recently! Came by one Friday evening and discovered live music and art as well as good coffee! Then I went by earlier this week and discovered a pleasant woman reading in the children's section for morning story time. Found great cards and gifts for Father's Day as well! The giant kites are very festive and they have cushioned chairs to read in. The staff was knowledgeable. Thanks!

Great place. Good customer service. New place seems likeable for me. Though menu for the café isn't broad as Starbucks and Peet's but it's calm and quiet with nice music.

The building layout and wifi itself is what makes this place worth going to. However, the staff is HORRIBLE AND RUDE! I have been a paying customer at this place for a long time most recently have been a treated with disrespect and discriminated for who knows what reason (probably because these people make no money and are bitter) and have seen it happen to others as well. Today I simply walked in hoping to work on my computer for about an hour and already the coffee shop area was closed at like 2pm (do to a lack of customers) but there were still people sitting in the coffee shop area using there computers so I continued to walk in. Right as I am trying to sit down this very rude and grumpy grinch who works in the book section, yelled at me from across the room in an angry grinch voice so everyone could hear "Hey you, you cant see the coffee shop is closed." First off that is not how you talk to someone on the street, non the less a employee talking to a customer that way. A lot of negative unhappy people work in this place (mainly this grumpy grinch and miss hatersworth) who like to project their own insecurities and pathetic lives onto other people, including customers. Its unfortunate because this place could be great for the community but I think the real problem lies with the owner. He puts on a good front like he this nice and welcoming person but really is a petty penny pincher with a snarky wanna be important person attitude who does not evoke a welcoming vibe at all so naturally that bad vibe trickles down. He makes his merchandise overly priced and cuts employees of their hours from what I'm told to save money, not to mention cut store hours as mentioned. Some previous employees who I was acquaintances with told me they quit because of the bad ownership and rude staff that still lingers. I can understand that they want to stop the homeless people from flowing in and out of there to not lose customers, but to be rude and unwelcoming to paying customers is unacceptable and a disgrace. I hope this place gets shut down soon and a new owner takes over who actually knows how to run a business because someone needs to flush out the swamp. Just another case of bad people messing up a good thing. Don't like to spread negative vibes or waste my time writing a yelp review but sometimes its called for. #keepingit100 #karmaisabitch #slapyourself

You can only love this place. Great selection and great customer service (which is helpful if they don't have what you're looking for, they'll get it for you!!). Nice environment, quiet enough yet not library-esque. So much nicer than the sound of amazon clicks.

Awful experience! I'm an easy going father of three who was looking forward to Copperfield's opening as a new neighborhood store. Unfortunately, for them, we will not be visiting again. Today I visited with my children and were followed constantly by the sales person who had a problem whenever we looked at a book or moved something. He was very impatient if one of my kids picked up anything and, after trying to make a $50 (!) purchase, he scrutinized my signature on the receipt like I was a known felon. The exact opposite of 'family friendly' and the epitome of horrible customer service. After making the purchase, I spoke to a 'manager' who could care less and I promptly returned all of the items. Amazon thanks you for the order I placed with them tonight (for a fraction of the cost and with zero attitude towards my children) and we will be heading back to Book Passage for the local store environment.

WONDERFUL bookstore! The books are so prettily displayed, and the salespeople are incredibly helpful. A friend and I were looking for a book on octopuses, and the saleswoman not only found it for us right away, but she also showed us this a related beautiful book - not even to sell it to us, but to just show us the beauty of this book (and it was filled with stunning photography). I just loved the layout of the store. They should really put the fiction section right up front and center, though, it's too bad it's off to the side and a bit hidden!

Wonderful book selection, cafe on site with food and coffee good prices, inside seating, warm and comfortable atmosphere inside, large selection of travel, cooking, children's, and sale books! Love the staff book recommendations. Highly recommend.

I was looking for a certain recently published book. I knew that it had been published in hardback, and that's what I wanted. The clerk told me that they only had it in soft cover. And she went beyond that to inform me that publishers retract their hard covered books as soon as the paperback comes out. I suppose this is to save space in the store, but to me that's an abomination. As I get older, I need the slightly larger and more widely spaced print. And since I can afford it, the better paper and binding. Understanding my need, the clerk searched in the back and found the hard cover for me among the piles scheduled to be returned. I was so happy. She saved the book and I was able to get it that day. Now that's service!

I just went to exchange a pair of decorative socks I received as a Christmas gift from my sister. As a teacher, I've spent a lot of time and money in the store, & I thought nothing of exchanging the gift for a different pair of socks I don't already own. I've made many exchanges in countless stores without a receipt, and there has never been an issue. This was Not the case at Copperfield's. Not only did they treat me in a rude, condescending manner, they made it seem as though I was trying to steal product by seeking a simple, even exchange. Though I prefer to shop locally, I will never give the store another penny of my money, and I'll encourage my family to shop elsewhere as well.