IL T.
Yelp
Update time. Sadly, not good.
Summary first, details below.
The good: Food is delicious. The stars are for that.
The bad: Service is awful. 0 stars.
The good. My go to dish are the brown butter buffalo wings. Awesome. 4.5 stars, only because you're lucky to get three small twigs of celery and have to pay extra for more. But the wings and the sauce are really, really good. Have always liked the quesadillas and mediterranean skewers too. Despite the poor service I've kept coming back for the delicious food, until now . . .
The bad, details.
Wait staff not likely to get you water anytime soon. Took three requests to three different(!) servers to get a simple glass of ice water. 20 minutes after my arrival and first request. The first individual (think it was the manager) may have just forgot. The second person, who knows. She did get me my beer, but then was too busy dancing around and singing to remember the water, I guess. The third person seemed annoyed when I waved at her to come over and then looked at me in disbelief when my request was for water, immediately, before I placed my food order.
Manager very nice about wiping the bar clean upon arrival, but then looked extremely put out when she was asked to dry it off as well due to the excessive amount of water still on the bar. My buddy noticed the put-upon expression as well, saying to me, "She's not very happy with you" as she rather sullenly found a napkin to mop up the wetness. (She was the first to forget the ice water, but my irritating request must have affected her memory)
Had to wave over a third person to ultimately get my water (see above) and then put in my food order. My wave was acknowledged by a head nod and eventual stroll over, after checking on 2 other patrons who had not indicated they needed service. I already mentioned the icy, disbelieving stare after requesting the ice water. She eventually did take my food order.
By the way, other than the first interaction with the manager (wiping the bar clean) there were no smiles or pleasantries included. The whole feel was that we were interrupting the dishwashing (constant!) and/or dancing singing of the other server.
Food arrived via another server, not the two working behind the bar. Never was given a napkin, let alone cutlery (which I didn't need, but still.) I mentioned I had wings, right? You'd think maybe some napkins would come with wings, but no. I was never asked if the wings were good, or if I was doing alright, or if I needed anything. Nothing. So I never had napkins. Had to reach up for the little black napkins that go under drinking glasses.
I was never asked if I wanted another beer or a refill on my ice water. I would have taken both if asked.
Lastly, I mentioned the bartender who fancies herself a singer/dancer. Sorry, but I didn't come to hear that or see that. Just provide prompt, friendly service with a smile, not an attitude. Sadly she seems to be behind the bar every time I go there which greatly diminishes the experience.
My business will be taken elsewhere for the next few months, though I may go back when the outdoor seating is open. The servers (other than bar staff) are usually pretty efficient and friendly.
