Joann Rudd
Google
I so regret booking here.
TLDR: Shower consisted of shivering in a slow trickle of water. They didn't clean our room 2 days in a row, despite my reminding them. They took no accountability for not doing it, and I ended up having to clean the room my self.
The owner has clearly decided to not hire enough cleaning staff or maintain the plumbing to save money, at customer expense.
I specifically booked here because I was looking to support Puerto Rican-owned businesses and not a US chain. (found out it was actually Colombian-owned) It was hard to find a non- US owned hotel that wasn’t shabby looking / have bad reviews. This one had >4 star reviews, and pictures looked nice. I could have put up with the shabbiness, but not combined with the rudeness, poor plumbing, and lack of service.
Pros:
Outside of the building was nice looking
Pool was pretty nice
Room* A/C pretty good
Beach towels provided
Cons:
Low water pressure for showers
Water became freezing during shower several times
Hard to adjust water temp in shower. Goes from scalding to cold; hard to find something tolerable.
A/C in the hotel apart from our room was poor.
A bit shabby, beaten up furniture
You can’t flush toilet paper. You have to throw it in the trash or it will clog. I saw the sign in our room saying “don’t put paper in the toilet,” but somehow assumed it referred to pads/tampons. It immediately clogged. As I’m not used to putting tp in the trash, I ended up fishing tp out of the toilet several times.
Worst: 2 days in a row, of our 4 days there, they didn’t clean our room or replace towels AT ALL. The first time, we had returned from sightseeing in late afternoon to find unmade bed, unswept floors, trash not taken out. It’s important to note that, since used toilet paper couldn’t be flushed, and was in the trash, this was bad. So I went to the front desk and told them about it. They said they didn’t know why. I asked them to have it cleaned, but they said their cleaning staff leaves by 3 every day. I asked for some trash bags and took out the trash myself. I asked if they could clean it the next day, and he said yes. The next morning, on our way out, I reminded them to please make sure they get our room cleaned, and at 1:00 pm I called to remind them. He said they only had 2 cleaning people, and they might not get to it. I explained to him that it hadn’t been cleaned the previous day, and they needed to take care of it. When we returned around 4, wonder of wonders, it hadn't been cleaned. I went to the front desk and asked to speak to the manager/owner and was told that they weren’t available. I asked them to call them, and he said the owner was out of the country. I told him to call in the cleaning staff, and he said that wasn't possible. I asked for a partial refund, and he said I’ll have to take it up with the owner (but never got any contact info.) I asked for a broom and swept it myself!
One of the guys in the lobby was rude. I came up to the desk to ask him something. He barely looked up from his phone and didn’t even end his convo when I was talking.
I asked for a hand towel, since there was none in the room, but they said they didn’t have any more. I looked at the guy incredulously- a hotel that had run out of hand towels. He explained that they were a small hotel, as if that exempts them from having enough towels.
Sometimes there was no one at the desk, so I had to sit in the lobby and wait 5-10 min. Any time they had to go get something (such as a towel), it took them a ridiculously long time to return.
Conclusion: I wish I had chosen another place. Even if I could get a partial refund, which I highly doubt, I would have preferred paying full price and have normal hotel service (taking out the trash and reliable hot water with adequate pressure). It was really stressful to have to confront the staff about these problems. I came to relax and see Puerto Rican culture, not to fight to get what I paid for.