Stephan R.
Google
The location of the hotel is without question its biggest advantage. Situated right at the tip, with beautiful views over the water, it is far enough away from the town center and the hustle and bustle of Airlie Beach.
Another positive aspect is the staff, who are consistently friendly, helpful and welcoming.
Unfortunately, this is where the positives end – especially when considering the price of around AUD 900 (approx. EUR 500) per night, in our case for a two-bedroom penthouse.
The hotel is clearly aging and poorly maintained. Several areas feel dirty, neglected and in some places even moldy, which is simply unacceptable at this price level. To make matters worse, the penthouse faces directly onto the pool, meaning constant noise throughout the day from children, families and other guests, as well as pool music until around 9:30 pm.
As an additional “complimentary extra,” guests are treated to the sound of leaf blowers from 7:00 am during morning cleaning.
One of the biggest disappointments, however, is the breakfast. The included “continental breakfast” is extremely poor:
• Only one hot beverage per person is included
• Any additional drinks must be paid for
• Hot food must be ordered and paid for separately
For example, two eggs cost an additional AUD 9, which is hard to believe when paying AUD 900 per night.
Important note for future guests:
Rooms 301, 302, 303 and 304 should be avoided in particular. Most likely the rooms directly below on the second floor (2xx) are affected as well, as they all face the pool area. Unless you enjoy all-day pool noise, music and constant activity, these rooms will significantly reduce any sense of relaxation.
Conclusion:
While the location and friendly staff are appreciated, they do not compensate for the very poor value for money. The condition of the hotel, the constant noise and the disappointing breakfast are simply not acceptable for this price range.
Unfortunately, this stay deserves only 1 star overall.
