Valerie S.
Google
We stayed here recently, and overall the service was okay, but definitely not as accommodating as we expected for the price.
We paid extra for a room with a hot tub, but the first one leaked and the jets didn’t work. We were moved to another room where the tub water was literally boiling with no way to cool it down since there are only two buttons: one for the jets and one for the lights.
Maintenance came several times, and while they were polite, it meant having workers in our room for hours during our vacation.
Be aware that the balcony tubs fill with bugs daily. The rooftop pool offers an amazing view, but it was also full of bugs (that fly into your drinks and face), so we couldn’t use it. When we tried going to the beach club instead, we were told there were no lounge chairs left for the day. So, to be safe you have to go at 7 am to make a reservation.
A lot of tourists come in from cruises to this location, and it’s definitely a lively, wild beach area which is fun and interesting for people-watching. The best part was swimming at the beach when lounge chairs or beds are available.
The food and drinks were decent, and the beach itself was beautiful with warm, clear water when accessible. The views from the higher rooms are nice, we just wish the overall experience had matched the price and potential of the property.
We were never offered an upgrade or any kind of compensation, even after the hot tub issue happened twice.