D F.
Yelp
I bought a 10-pack of classes and was told they never expire. I created an account it showed 8 of the 10 classes remaining, then I go to the studio and they tell me there is only one class remaining, visit them after class and they figure it out. Then I'm told, looks like when we used the one class, you can no longer find the 8 classes, you've got multiple accounts that need to be merged, call corporate. Maybe we can't see classes back from 2012... then why when I created the account this morning did is show the 10-pack I purchased in 2012 for $155, with an expiration in 2042...and then it just disappears. I contacted Corporate via email since it's the weekend and hope they can locate the classes that mysterious disappeared. I would like to use them at the new studio and of course not be ripped off, I would not have purchased a 10-pack if I knew they would disappear. Life... having babies, needing babysitters, moving, etc. all got in the way of using the classes, but I was told they would always be there. Everything is linked to the phone number, why are fitness aps so crappy. Orange Theory never knows how many classes I have either and I have to call corporate. If you're going to take a customers money, then have away to fulfill the purchases, classes that never expire, need to not disappear from an account. There one second gone the next. On another note Tennyson Studio is nice. Flow was a good class. 10-packs are now $215... hence my reason of buying classes at this boutique studios that never expire, feels like a deal in the future if they can find your purchase in their system. Anyway, pretty good yoga class and then all the benefits of stress relief gone away by this annoyance. Update: Corporate was of no help locating my missing classes and now I magically have 1 class instead of zero. I asked for a record of classes and it appears they were just randomly made up dates. Do not trust this corporation to deliver product you purchase. They should not sell classes that do not expire if they cannot track them as such. I would have used them up prior to expiration if they had an expiration date, but instead they made them disappear. What a complete rip off. Update: appears someone stole my classes, I had a key scan & it fell off. My bad I thought nothing of it knowing I could just use my phone number for my classes, not thinking a yogi would steal. I'll contact the person below and see if she can help me resolve. My contact at Corporate was absolutely no help before or after I pieced together they can been stolen, so bummed since I only love a few blocks from the new Tennyson location & thought I'd be a regular.