Bob F.
Yelp
What an absolute disappointment.
We arrived at 10:00am for our 10:00am reservation and no one was at the host stand. No biggie. Hang out until 10:05 when the hostess wanders over and says "I have to sit these other people first, I'll be right back." At 10:08, we were led to our table.
Finally at 10:14 our server comes to take our order, coffee with cream and the Corn Cake Benedict for Wife, and a melon berry cooler, order of biscuits, and chilaqulies for me. Server gave wife coffee right away and poured us water. Y'all, this was the least cold water I've ever been served at a restaurant. No hint of cold, cool, nothing. Hmmmm. Then the wait begins...
We watch 4-5 of their staff flit around, checking in at other tables, bringing food, and refilling drinks. We begin our wait in vain for her creamer and my melon berry cooler. At one point, I get really excited as it appears our server has my drink...but then she stops to clear a dirty table, after setting the drink down on the dirty table. Then she takes the drink to another table. Bummer.
At 10:33am our server brings out our biscuits, gives more warm water refills. I ask again about the creamer. 5 minutes later, creamer. So now, at least, Wife can get caffeinated. These biscuits are the only reason they get as high of a rating as they got. I don't know how they made them so crunching on the outside and light on the inside. Top 5 biscuit in my lifetime.
10:43am, some random customer walks by carrying her dog. No indication that it is Service Dog or even an emotional support animal. Y'all, I'm good with people bringing dogs to help with medical needs. But this...
At 10:47am our food arrives. Server puts down my chilaqulies...ugh completely soggy, lukewarm chilaqulies. I know that chilaqulies soften over time...but this mushy disaster had been sitting for awhile-maybe near a heat lamp but not close enough to keep anything hot. I tried one of the chips not disintegrated by the salsa and it was stale. So the chips were no good before hitting the sauce and never had a chance. The "over medium" eggs were overcooked. Brown and leathery on the bottom, one of the eggs was medium and the other hard. How they managed to get them different donenesses? No clue. The flat iron steak was the least objectionable part of the plate, but it too was overcooked.
Wife said her food tasted okay but was barely luke warm as well. This place was less than a quarter full, and they can't figure out how to serve food while it is still hot...gross.
Server stops by once after we have decided it is not worth eating the food just to eat it, and asks if we want to-go boxes...and we both say "No, thanks" before she could finish her sentence. That and plates still 3/4 full of food probably should have prompted her to ask "How was your food?" But no.
She brings the bill...and guess what was still on there?! The melon berry cooler from Act 1. No recognition that she never brought it. Wife brings that up, server runs away and comes back 5 minutes later with a new bill.
Maybe is was just a random, one-off experience, but this was just awful. Hotel restaurants can be hit or miss...this was a big miss. Stay away.