Daian Marsh
Google
I visited this hotel over my birthday with my daughter. The hotel was great and the staff polite, friendly and attentive.
We came back to find complimentary sparkling wine in our room, for my birthday which was a nice touch. (They must have noted this when they took our passports since we didn't tell them).
The smart TV was great giving guests access to YouTube, Netflix and other streaming platforms.
We ate at the restaurant on the first night and the food was delicious.
My only gripe is the spa. Firstly, why do we have to pay €40 pp for only 1 hour's use? I've NEVER had to pay just to access a spa when I've stayed in a hotel before ( I'm accustomed to paying for treatments but not just to use a sauna and steam room!) I really would welcome an answer to this question from the managers since I've travelled all over the world staying at many spa hotels and never came across this before.
But, to make matters worse, on our day of departure, I decided to pay the €80 for my daughter and I to have a nice relaxing morning in the spa before checking out only to be told that the spa was closed due to maintenance! Why can't they carry out 'maintenance' outside the opening hours?
This was really a deal breaker for me and despite being happy with everything else, I would not return to this hotel when I revisit this wonderful city.