Ellé
Google
Update: Still waiting on my resolution, and the manager has yet to e-mail me. The general manager acknowledged that the remedy would be rectified, and I checked out on July 9th, and it is now August.
My stay at the Corinthia Hotel Lisbon was a mix of exceptional comfort and unfortunate service issues.
To begin with, the rooms were truly exceptional, beautifully designed, clean, and luxurious. When I arrived, I was genuinely pleased. One evening, housekeeping made the bed with the full spread, duvet, accent pillows, and other elegant touches that weren’t there at check-in. It looked stunning and left a strong impression.
However, what followed raised significant concerns about housekeeping protocols and guest privacy. I had left for about an hour to work out, with some personal items and undergarments on the bed. Upon returning, I discovered that someone had entered the room, removed those items, and stripped off all the beautiful bedding that had just been placed. This was unsettling.
I reported the situation to the front desk, and they explained there was a switch in the room to indicate “no service” something never communicated at check-in. Even so, personal belongings should not be touched, regardless of housekeeping schedules.
Shockingly, the next day, a similar incident occurred. My room was cleaned in the afternoon while I was at the spa. When I returned a short time later, someone else was again inside my room this time in the bathroom. I announced myself, and the staff member appeared startled, removed a key card from the light switch, and attempted to leave. I asked why she was there, and she simply said "cleaning," despite the room already having been cleaned. She left me in the dark—literally—by taking the key card (which turned out to be hers, as the original one was taken by a previous staff member).
I reported this to the front desk immediately, followed by an email and a face-to-face meeting with management. Unfortunately, the response from Manager Ricardo Fonseca was disappointing and dismissive. I felt my concerns were downplayed and not taken seriously. Though an agreement was eventually made to cover my prior spa services, a room service meal, and to arrange airport transport, only the airport drop-off was fulfilled. No confirmation was sent, despite my request, and it left a frustrating final impression.
I hope Corinthia Lisbon takes these concerns seriously. While the hotel itself is beautiful and comfortable, trust and safety should never be compromised, especially in a luxury setting.
