Corte Guelfa

After 7 nights, I highly recommend this hotel! The rooms are very quiet, even though the hotel is close to everything. They were even working on the road during our stay and you could not hear it in our room. Staff were all very helpful, breakfast was good, and, yeah, just a very relaxing hotel for a week in Florence.

Centrally located hotel, just a few minutes away from most attractions. The family room is huge, with a separate bedroom, a living/dining area and two shower rooms, so it can easily accommodate a family of four, or a group of friends. Daily housekeeping kept the room in great condition. The mini fridge was equipped with complimentary water, still and sparkling, refreshments and even some snacks. Breakfast is included and is decent but nothing special. The price is very competitive.

The staff were very nice and accommodating. Unfortunately we had a difficult 3 nights sleeping due to the heat in the room. This hotel which is similar to apartments is centrally controlled and it was 25c and higher trying to sleep (nearly 80F). The staff did what they could but the system kept trickling hot air out. And being on ground level we couldnt leave doors wide open for airflow. Its a shame because the rooms themselves get very good marks. But sleeping is the single most important reason for a room. The breakfast is underwhelming for Italy, but adequate.

Stayed here for 3 nights in mid October ‘25. The hotel is in a gritty part of Florence near the train station. I stayed in room 9, standard double. Had some issues with the key card first night (sensor wouldn’t work) so they had to give me a physical key in case the card wouldn’t work (!). Room is pretty decently appointed except the mattress was an absolute horror. I could hear and feel every coil under me every time I would move. I checked the mattress, it’s 7 years old and pretty thin - LONG overdue for a replacement! I wouldn’t even buy a mattress this thin for my kid, let alone adult! I asked the hotel the very first evening if they could arrange me a topper to put on top (has the corner straps). The people who were at the front desk said something about checking with housekeeping next day but they never followed up, it’s like they didn’t care at all! Unlike the U.S., many Italian hotels skimp on the most important part of the stay, the sleep! This hotel probably had the worst mattress of the 6 hotels I stayed at. I knew that the front desk would stop working around 8pm every night but even during the day there were times where the front desk wouldn’t show up at all. Someone working at the bar told me it was because of someone being sick (!). The hotel needs to do better at making sure at least one person is at the front desk during their advertised hours. It also has to do with security and safety. Also one thing was missing sorely at the room - a bottle opener! During checkout there was a person I had not seen before at the front desk, her name is Army. She was very friendly and professional, especially compared to her colleagues, so kudos to her! A light in the dark during my stay. Given the amount I spent per night (over three hundred euros) I expected much better!

I was quite disappointed with the cleaning service. When we returned, the room was only partly cleaned — some of the trash had been taken out, but some was left behind. We even had to take some garbage to the street bins ourselves to make space. The floor was never mopped during our stay. The room design is also poorly thought out. The main bedroom and extra sofa bed are both on the ground floor with very limited closet space, while the upstairs area is a living room — we ended up using it just to store our luggage because there weren’t enough closets downstairs. If you’re traveling with kids, I wouldn’t recommend staying here due to the inconvenient layout and lack of storage. Additionally, the reception is only open in the afternoon and closes at 8 PM, which made things even less convenient.

Amazing hotel! Very clean, organized and service is impeccable. Room is very nice and they refill the fridge every morning with snacks and drinks. The hotel is right next to all the tourist areas and very accessible. Breakfast was the best part! :)

The hotel has 10 rooms it's small but cosy and warm. The hotel amenities and facilities are in great condition and the staff are very nice and professional. The group has 4 or 5 hotels in Firenze and are opening a new one in Venice soon. We were upgraded to an apartment because we were a family a four which was a very nice gesture from the management. The sweet breakfast was amazing. The room is comfortable and it looks like it has been just renovated. I would recommend it for the price and location and all the things I mentioned.

Find someplace else to stay. Rented 2 rooms. Forced our son and dil to rent an 'apartment" unit because they were traveling with 2 small children, aged 1 and 3. Put them in a 2 story unit with approx 20 concrete stairs in the unit and multi levels with no way to prevent them from falling down the stairs. Clearly not safe for the little ones and they knew the ages when the reservation was made months in advance. Offered a free breakfast for 2. No other options. All their apartments have interior stairs, one with winding metal stairs Our only option was for us to give up our "superior" room for a downgraded standard room that had three glass walls all leading to the hallway, like living in a fish bowl in order to give our son our superior room with no stairs. They downgraded both of our rooms and refused to credit us for the difference in price for the downgraded rates. Not a nice area, all the surrounding buildings on your walk back to hotel at night have roll down metal doors. Have to enter at night through another entrance. Didnt feel safe at all. | Horrible customer service. No manager or anyone with authority to do anything on property. Clearly overcharged us on both rooms and said they were offering breakfast for 2 and preventing us from finding another place to stay.