COS

This is a cool location and the clothing is nice. But all the numerous unsmiling, unwelcoming staff on Friday afternoon were so totally absorbed with preening themselves and the stock that they were far too busy to help any of the handful of customers. When asked for assistance, neither of the 2 I spoke to had the faintest clue about the stock or how to find out the answers to basic questions. TBH I’m slightly perplexed by all the 5* reviews naming fabulous assistants, and can only assume they were left by their mates. What an utterly miserable shopping experience.

Terrible experience. The sign clearly says the store opens at 10am, and Google also states it’s open, but I waited outside for 10 minutes and it still didn’t open. No staff, no explanation, nothing. Complete waste of time and very unprofessional. Date: 10 January 2026 Time: 10:00am – 10:10am

Want to shout out and say massive thank you, to Lua. The Brazilian lady who helped me, honestly incredible service — super friendly, attentive, and went out of her way to check store stock for me (directions plus guidance). She found that only few pairs were left in London - 3 were at the Regent Street store and Lua directed me perfectly there. For context: I’d been hunting for these COS trousers for ages — even contacted the online customer service team before they were released! Today I stopped by the King’s Cross store, and I’m so glad I did. Also the women, didn't catch her name - at Regent Street store were just as brilliant — they helped me find the last pair on display. I tried them on, and they fit perfectly. Honestly, I’ve never been this happy about a pair of trousers. Huge thanks to both store teams for their amazing service! Product code: 1294427001

Received a top notch service today, all thanks to Shahada (hope I spell it correctly, apologies if not) - very caring and friendly approach to the customer. Store is super nice too, tidy and many items available.

My experience there was full of frustration. I came to buy a £250 peace of clothes and received very condescending treatment on the checkout

gorgeous COS shop and the employees are really nice. a must visit if you're in the area and want to do some shopping!

I had a very disappointing experience with the manager at this location. I attempted to return an item just one day after purchase, and not only was I refused, but the manager was also unnecessarily rude, telling me to “have some common decency.” That level of disrespect is unacceptable in customer service. On top of that, she falsely claimed I had asked her to remove the tag from the item, which I absolutely did not. I expected honesty and professionalism, and unfortunately, received neither. I won’t be returning.

Last Thursday (17th Ago) I was served by the gorgeous Jennifer who was not only super friendly and welcoming, but also knowledgeable on the pieces in store. She was more than happy to answer queries regarding garment/jewellery composition and was overall a friendly and helpful person to have in the store. She was personable, warm and polite. A true asset to the Coal Drops Yard team and will definitely look out for her when I’m back! A great shopping experience made even better by her, thanks Jennifer ❤️⭐️