carolbG2945CE
Google
To start, the hotel lacked the elegance and grandeur typically associated with Hilton’s four-star establishments. Instead of walking into a grand lobby, guests are greeted by a neon sign and artificial greenery, with staff seated behind computer screens at a large desk—not the most inviting first impression. While the hotel staff was friendly and helpful, providing recommendations for local restaurants and attractions, as well as offering to make reservations for dining or golf cart tours, the overall experience fell far short of a four-star Hilton property in Rome.||Despite being a Hilton Diamond member, recognition was minimal, limited to bottled water and breakfast. No room upgrade was offered, nor did we receive any exclusive perks. T||The absence of an onsite restaurant was disappointing, and the breakfast was underwhelming, especially considering the premium rates. Having stayed at multiple Hilton properties during our two-week vacation, we expected a much higher standard. In comparison, the Grand Hotel Villa Toretta in Milan far exceeded expectations, whereas the Cosmopolita felt more like a Hampton Inn masquerading as a four-star Hilton, at a Hilton price.||Additionally, there was not even a minibar or convenient food options, aside from a half-empty vending machine. When I attempted to bring a yogurt to our room for my husband before an early tour, I was refused a spoon—no silverware was provided, and disposable utensils weren’t an option either. This was a first for me in all my years of traveling, especially at a Hilton.||We inquired about the golf cart tour the staff had told us to consider to get pricing and availability. We were told the hotel would call us while we were out, but we never received a call, and by the time we returned, the person was gone. There was no message or attempt to follow up.||Finally, accessibility is a concern. If you cannot climb stairs, this hotel is not a viable option, unless you limit yourself to the first floor and forgo breakfast.||Overall, the hotel and its breakfast area are in need of a facelift. While the staff was friendly, the property itself simply did not deliver on its four-star Hilton promise.