B J
Google
I don’t know where to start to write a review for the hotel; everything was beyond perfect and exceeded our expectations. We are a couple from San Francisco celebrating our 8-year anniversary.||||The check-in process began with a nice bellboy helping us carry all our luggage from downstairs at the taxi station. We met Anastasia, who checked us in with a warm welcome. During check-in, we were able to choose our welcome drink, and Joy brought us an ice-cold, delicious coffee.||||The room was super clean and spotless, even though everything was white. We had our own terrace where we could enjoy our meals and see the cliff view, as well as views of the volcano and sunset.||||The male staff at the restaurant was attentive; he served us dinner for two nights. The food was incredible and reasonably priced. Breakfast at the hotel was delicious as well. It was a bit humid and wet in the morning, but Joy made sure our seats were comfortable by placing towels before we sat down (it’s all about the details).||||Anastasia was amazing; she arranged a restaurant reservation, a haircut, and transportation professionally. The night shift staff was thoughtful and asked if we would like a cup of coffee or a breakfast box to go since we had to check out at 4 AM. We refused breakfast, but we received a cup of coffee in the morning while we waited for our taxi to pick us up at 4 AM. It was such a caring gesture.||||We highly recommend this hotel, and we want to come back as soon as our schedule permits.
