Peter W.
Google
We (2 of us) booked 10 nights in this hotel during our visit in Taipei because of its location. By now we have stayed 8 nights so it's about time to write the review.
The location can't be better. The Taipei Main Station is steps sway. MRT red & blue lines, high speed train, and Taiwan train all have stops here, plus many bus stops near by. Within 10 minutes walk you can find many restaurants.
The room isn't big - if you have more than 2 check-ins, you may have troubles to find place to put them. For most Travellers the size of the room is OK.
The room attendant who looks after our room is the best - she is very friendly, attentive, helpful, and thoughtful. Her name is Julie / 张美珠. We want to say thank you to her. She made our stay in the hotel enjoyable.
The breakfast is good with varieties. The hotel changes some dishes day by day, so we dont find food boring even we have stayed here for more than a week. Sometimes the restaurant at the breakfast time is crowded, but the staff in the restaurant work hard to make it manageable. The restaurant staff are great.
I asked questions to two front desk staff at different days, and got very helpful answers. They are knowledgeable for the city and willing to help.
However, the front desk lady who did our checkin when we arrived at the hotel is exceptional. I guess she is just a bad apple among all great staff in this hotel. She spent unusual long time to look at the computer, and then gave us a piece of paper saying "checkin at 3" without explanation. So we waited for a hour and then went back to the front desk hoping to see other staff. Well, bad luck to us - all other friendly staff were busy with customers. The same lady was the only person who had no customers at all. However, she pretended not to see us, though we were only 2 meters away from her. After a few minutes, she acted as all of sudden she knew that we were waiting to be served. She never showed willingness to serve customers or smile. She is simply a special character in this hotel.
PS, at checkout, the front desk manager told us that she read my review. She apologized for our checkin experience and promised enhanced training to her staff.
Overall, its a good hotel with excellent location and services. We will stay in the hotel again if we visit Taipei in the future.