cos:mura 原宿店

My husband and I visit Japan at the end of August. We came across cos:mura store and I absolutely loved my experience everything I bought I am obsessed with. I HAVE to go back just to buy my skincare. If I could change something I would ask to please ship worldwide it would totally make a difference.

Avoid at all costs, total tourist trap. I went in just to buy a lipstick, but the salesperson started pointing out 'flaws' in my skin without being asked, then applied products without my consent (lotion, serum, powder...) and added them to my basket.I accepted to buy the lotion, which was already generous, but she put the serum back in my basket twice and pressured me to buy it, insisting on the tax-free price. I had to firmly refuse a 50$ serum I never wanted. Every tourist around me had the same products pushed on them, turns out it’s their own brand. Very pushy and deceptive.

I had a wonderful experience here. The salespeople’s job is to help you and that naturally involves discussing what’s wrong with your skin. My sales lady was thorough, walked me through each step of the proposed skin care routine, and made appropriate recommendations for products. My skin has never looked better. I just wish Cos:Mura was available in the USA!!

I will say that its okay and they probably dont mean it but the staff should educate themselves how to talk. I asked if they had my shade and apparently korean cosmetics have light skinned foundation. I think telling the customer that “foundation is only for white people” is inappropriate but nothing offensive as it is not their mother tongue but if you will run a cosmetics business you need to learn how to speak to people.

Very unpleasant, pushy ladies working in this store. Once I purchased something without their help, they ignored me at the counter and they forgot to give me my purchase! They only gave me my receipt!

I found the sales people here are pushy, unpleasant, and unprofessional. This speaks volumes on the brand culture. Do not recommend.

Very good service, they were kind and helpful!

Nice selection but the saleswomen will point out what’s wrong with your face and try to sell you things. It’s a turn-off.