Samoline
Google
I have never had such conflicting feelings and thoughts towards a place a stayed the way I had during our stay in Cost Aguada, we booked for 3 nights and arrived on Dec 30th wanting to spend the new year in somewhere different, and different it was! We were very well received at the port in Pulapandan and the trip was easy and short, about 30min to the island, there the crew where waiting for us, David the resort manager was waiting for us at arrival and took us in the tourist cart to the resort, there we were received by staff at the entrance singing and dancing for us and welcoming us in with fresh coconut juice on arrival, the scenery on the 2.5km journey from the cost to the resort in the cart was breathtaking that my wife and I at that point were discussing whether we need to stay more than 3 days. ||We were checked in and were given a nice room facing the sea, simple, clean and nice, lovely terrace surrounded by bamboo trees, a paradise! ||Staff were just amazing throughout, each and every one of them, loving, caring, attentive, smiling and they even took the trouble of taking us down to the small village for the new year celebration so we do not celebrate the new year alone, that was very nice and touching. ||We were the only ones in the resort, some may look at it as a disadvantage, yet I think it was perfect, it felt as if we had the entire island to ourselves, my wife and I felt connected to each other more than ever before! ||The island is small and it is a lovely experience to walk around the island on foot, hike the entire island circulating it, it should take you around 3.5 hours with easy persistent walk, it’s worth it! ||Lovely swimming pool, there is a decent pool table and tennis table with few other games as well, the restaurant is huge and very nicely decorated. ||Sounds everything is perfect, why the one star then??!!! ||Guess it is due to low occupancy rate and many staff celebrating the new year that there was no food supply from mainland, not only the food was overpriced, which I do not object on understanding that it will cost getting the food over from the mainland to the island, yet there was mainly no food almost at all, the first day the food served to us was apparently old and almost stale, the second day it was even worse, on the third day, we were told that many staff are suffering the hangover of the new year eve and many did not report to work, there was no one to cook for us, when we found one staff who is willing to prepare something for us, he went inside the kitchen and came out with a small piece of vegetable saying this is what is left in the kitchen (my wife is vegetarian), we agreed for him preparing pasta for us with the vegetable he found, the pasta was served with few grams of the veg only, it was so little amount that we can barely see it in the dish, it took us a minute of mining in the dish to see traces of it! that was only for one meal, the other meals there were simply no food and no staff! we were left to starve, I ended up eating coconut almost the entire stay, when we asked why there was no food, they told us that the sea is high and they couldn’t get supply from mainland, it was a sheer lie, the same day they sailed to fetch a local family checking-in, locals in the village have made several trips that day, the sea was very calm during this time of the year, we ourselves went on the boat the next day on our way Gimiras. ||This could be perfect have they not left us stranded without food, we are very simple in our requirements and we do not even object that AC only worked on our last day despite we were told that it will work at certain hours every day, we would not even object whether they do not have much food variety or on the fact that our room was only done the first day, the other 2 days was left undone guess due to lack of staff as well, but to give your customers the tom hanks cast-away experience and charge them for it (with no Credit Card facility), and then lie to them by not providing the only peace of veg on the resort and blaming it to sea condition is just not acceptable! either you are equipped enough to accept guests, or go do your handover on your expense not on the expense of others!