Peter R.
Yelp
Cutting to the chase, this is not a "4 star resort," that the website claims to be.
Pro's
The location is great, it's right on the beach and walking distance to restaurants.
View from balcony: if you get an Ocean view room, it is a great spot to hang out.
If you're in the interior, the rooms looked cramped and loud from the noisy hotel A/C units.
Con's
We had a suite, probably the nicest room and it was dirty at check-in, visible grit on the floors, smudges on all glass, and dust bunnies on the TV cord, and elsewhere
Check in is a disaster. No one popped out to help with our bags. The lobby was crowded, disorganized, and you have to weave through a drunken bar crowd to enter the hotel (more on that later)
Check out is a disaster. Front desk/bell man didn't answer. I went down and the front desk lady had her head in the desk. Picked it up and actually said after hearing my room number "oh sorry, I saw you were calling, there was just too much going on" She then went on to point at luggage cart. So it was so it yourself! No bell man in sight...
Training: staff are simply not adequately trained and it shows. Cleaning staff and beach staff copped attitudes with me. For example, I asked for 6 towels and the beach attendant said to me "oh, I grabbed 4, good enough, haha." For the price you pay to stay here, no, not good enough and not funny.
The pool: it is a disaster zone. People coming off the beach with dogs, a not so elegant drunk zone, coolers rolling next to the pool. Oh yeah, and you won't get a spot. Towels and crap will be placed on all seating by 10am. No one from the staff checked who was coming in, if they were staying, they didn't promptly clean up leftover towels or check if people left.
I think Vero Beach is very nice. This is NOT the place to stay... I cut 3 nights off my reservation and we went back to Disney before heading home...