LaTanya C.
Google
I recently visited Costa Linda’s Water Edge Restaurant for lunch with my husband while on a tour excursion. We were welcomed by an attendant upon arrival, explained that we were not hotel guests and were simply stopping for lunch before continuing to Eagle Beach. We were told we were more than welcome to dine there.
As we enjoyed our meal, we complimented the beautiful view and decided to briefly walk down to the beach to take a few photos nothing disruptive, simply capturing memories. However, as we walked back toward the exit, a security guard immediately approached us in an aggressive manner and informed us that we were “not allowed to be on the beach” and that we could not walk back through the same lobby we originally entered.
This was the exact same entrance the staff used to welcome us in, seat us, and take our money as paying customers. Yet now, we were treated as if we were trespassing or doing something wrong. The security guard’s tone and behavior made us feel like criminals being escorted off the property rather than valued guests who had just supported their business.
What makes this experience even more disappointing is that, after reading other reviews, it is clear this is not an isolated incident. It seems to be a pattern of mistreatment toward non-guests—even those who spend money at their establishment. This is shortsighted and unprofessional, especially considering that we were genuinely considering staying at Costa Linda on our next trip. That will absolutely not happen now.
The lack of transparency, the poor communication, and the disrespectful way we were handled was completely unnecessary and extremely embarrassing. My money was welcome—but I clearly was not. If non-guests are not allowed to enjoy the property, the beach view, or even walk back through the lobby, then they should not allow non-guests to dine at their restaurant in the first place.
Costa Linda not only lost our future business, but likely many others who experience the same treatment. I strongly urge upper management to address this behavior, as their staff is actively driving away potential future guests.