Costarena Beach Hotel

Review for Costarena Hotel (Stay: November 9 -12, 2025): ||This was our second stay at Costarena Hotel. Our first visit was impressive—the property was quiet, affordable, and offered good value, which is why we decided to return. Unfortunately, our recent experience was disappointing and fell short of expectations.||What went wrong:|Room Condition: The floors creaked with every step, the room had a moldy smell, and the shower curtain and room curtains felt cheap. There was no hot water, so we had to shower in cold water.||Wi-Fi: The connection on the third floor was nonexistent. I had to go down to the lobby just to get online.||Bed & Cleanliness: The bed was extremely uncomfortable, feeling like exposed springs. I also woke up with multiple bug bites, which was unpleasant.||Security: The room still uses an old-fashioned key system, which feels unsafe.||Missing Item: My brand-new Bulova prescription glasses went missing from the room while we were out. This was very upsetting and unacceptable. Staff should be trained never to remove personal items unless they are clearly in the trash can.||Service: Reception staff spoke good English, but breakfast staff did not. My husband requested a Dominican breakfast and was served an American breakfast instead.||We always tip housekeeping and appreciate their hard work, but losing a personal item and experiencing these issues makes it hard to trust the staff. Unless improvements are made—especially regarding security and cleanliness—we will not return.||Washington_2025

We stayed in room B11 November 9 for three nights. My wife had her expensive prescription glasses stolen from the room either by the room cleaner or another person who had key access. The staff doesn't speak understandable English to explain the situation to. The room keys are old type and the hotel has no real security. Anyone off the streets could easily access the rooms. The location is beautiful and hotel has reasonable nice rooms with uncomfortable beds. This was our second stay here, and will be our last. Find another hotel that is secure, and keep everything that is valuable to you in the safe. Although the safe is old type and doesn't seem secure. Stay elsewhere.

Only the worse is internet & Ms.Carmen is the best for such kindness heart ever … as she pick my belongings on the floor like 3 hrs ago & call me back in reception while I walked past…. With extremely friendly & sympathy voices & key or WC ect ect ect Show that she’s the most important thing from this services is Honestly 👍👍 Fondness Thoughts Marcha W Zurbriggen 🇨🇭

Dirtiest hotel ever! This hotel is super dirty! No one cleans here and all the staff people are on their cell phones. The room is dirt and falling apart. Towels are dirty. Shower doors are broken. No soap. Stairs and hallway are always dirty and never cleaned. No WiFi ever. Staff is not friendly and they lie and tell you that they will fix everything. Bull…. Breakfast was horrible and they make you wait 55 minutes. They kept giving my breakfast away to other people. The staff is young, dumb, and clueless.

About the location, they dont have a private beach, they have access to the public beach across the street (that's false advertising). About service, Our room was full of mosquitoes and when we ask the font desk for some help they offered a racquet! To spend our leisure time killing their plague!!!! I understand the girls are trying to do the best with what they have and is not their fault, they tried to be helpful but that shouldn't be the help when we all know the mosquitoes transmit decease. Breakfast is too limited (only 2 options) and even coffee is self served, beside the breakfast was cold Wifi sucks!!!! The tv couldnt connect or even the phones get a good service Sorry but absolutely not coming back!!!! Overpriced and not safe for health. In 2025 a mosquitoes plague and no good wifi? Thats unacceptable

We booked a two bedroom suite for 2 nights and couldn't expect a better stay. We were warmly welcomed. The suite is very spacious with 80 sqm, it has a beautiful terrace overlooking the pool and ocean. The suite has been recently renovated, it is beautifully decorated and the bedding is very comfortable. We had all our meals at the beach restaurant as the food is very tasty. They offer an excellent breakfast from 8 to 10am, with a choice of local or American options. The location of the property is the best, on a magnificent beach. The value for money is unbeatable. Will definitely come back next year as we fell in love with the destination.

I can't speak to the hotel itself because I didn't stay there but I just received possibly the best massage I've ever had. It will be the best $50 you spend in a long time!

I love this place , very convenient great price . We go every 6 weeks . Breakfast included . Dominican and American plates , with mix fruits , juice and coffee . We spend our time at the beach . We only go to the room the bath and sleep and that’s plenty for us !! Going back on June 19th, for 3 nights ! I always recommend this place to our friends !