Costco Wholesale

This food court is the worst place at all the Costco in the area . Disregards the fact this place is always over crowed and not enogh seats for members. The staffs at the food court are rough . I order an ice cream and paid a full price . Suprisely, what i received was half way filled cuo of ice cream. I brought this issue to the staff attention and they denied to fill it up due to Costco policy (iit does not look a bit lkie the one in the picture that they have on top of the food court.) And that was not the worst thing yet. I eacalated this issue to the lady at the station who is the supervisor and this lady stated this is now new Costco policy, she even stated Costco is now weights the icecream and this how much it get for this pice . This lady was just liar and has no clue what was her statement means. This was the worst experience and an absolute night mare for a business to put their reputation into theae people hands.

This Costco can get a little bonkers, like I've never had an easy time finding parking and there's always long lines to check out. There's so much here though, and usually free samples of tasty treats and drinks. The pizza and giant cookies at the cafe are always a hit with the family after a long shopping trip

Costco shock. Costco is pretty crazy in general, but this place is next level. Crowded. Poor customer service. Indifferent staff. Waited nearly an hour-no kidding. Went to customer service which was another long line. They just apologized and acknowledged “that’s a long time. We’re so sorry…” That’s it. Been a Costco member for years in different states and countries- this is the worst. Tables were dirty-had to clean ourselves. Costco is a good company but their very popular food stall is horribly understaffed for the amount of customers. They botched my order and didn’t care, which leads me to believe this type of complaint must be frequent enough for them to blow it off and not care in the least. My old Costco in Arlington was super busy but not bad-this is bad, and apparently it doesn’t bother management.

Pharmacy closing at 4pm on Sundays is unacceptable, please reconsider your pharmacy operating hours. Your members deserve better.

This Costco store in Fairfax is known for being one of the cleanest and well-stocked with various merchandise, especially lots of Asian products for Asian communities. It is one of many American wholesale clubs where customers can purchase bulk quantities of merchandise at discounted prices, but only if they are club members who pay an annual fee. Costco offers various products, including electronics, computers, furniture, appliances, jewelry, fresh and cooked food, meats, fruits, vegetables, clothes, and much more. This store also features a Tire Center for tire and car technical needs, complimentary tire air-pressure machines, a gas station exclusively for members, an in-house food court, a hearing aid store, a pharmacy, a vision center, and a bakery. Costco also sends out a membership magazine, the Costco Connection, periodically. Although some products require bulk purchases for discounts, I appreciate Costco's reasonable prices and quality products. Additionally, ample parking is available in the lot, but the store can get busy, especially on weekends.

20250110 So many Asian products!! 20231103 New products!! 20221119 Wow! Huge selection of Asian treats. I have no idea what many of them are!! 5/11/2021: Love Costco Gas prices. If you need to get gas because of the ransomware situation... Good luck! All the entrances are blocked with stopped cars waiting to get in the gas lines. 😲 If you are just going shopping at Costco, try cutting through parking spaces to get around the parking lot. I stopped by this Costco tonight and they had a roadshow for solar backup batteries. It was interesting to learn about the difference sizes solar batteries. The larger one is 45 lbs and smaller one is 10 lbs. The panels have some weight, too. There is also a handheld version. This roadshow ends next Saturday 4/6/2021. The salesman said that they make the solar batteries for 4Patriots. 4Patriots sells a smaller versions of each... 40lb, 8lb and handheld, and not was powerful in terms of watts. One thing I have noticed when it comes to these portable solar batteries is the number of outlets and the type. Don't forget to compare them as one if the comparison factors. I like making bacon 🥓 and egg 🥚 croissants 🥐 for my coworkers. Costco has precooked bacon that only takes about a minute to cook. With a back of eggs and croissants, one trip to Costco, I'm all set!!

I will never buy in house kitchen prepared food from this place. I bought cooked garlic pepper chicken wings from this place. The wings had feathers on it. It shows that their kitchen staff put zero care in preparing the food. Avoid in house prepared foods from this place if you care about your health.

Badly overcrowded and some (not all) staff can be brusque. Hard to blame them because they are under constant pressure from the press of people. To aggravate an already overcrowded parking lot, Costco is expanding its gas station. Their avocados are disgusting. They go bad before they are ripe. They are still hard but have turned brown.

5 year road Hazzard warranty is a joke.. my tire was damaged by a pot hole and need to be replaced.. I went to costco in Fairfax and they said all the appointment was booked for the day and gave me an appointment for next day at 2:30. I came in at 2:15 and handed the key. At 3:30, my car was still in the parking lot. They pulled the car to garage at 4 pm. And it 5:50 pm and the car is still on the lift.. How does it take two hours to replace two tires?? They also said since the tire was driven 24000 miles, they will only cover 50% of the cost and I'm ending pay $280... Over 4 hours of wait and still paying for so called "warraty".. it's redicules..

The Facebook and Reddit groups are telling the truth: This is probably one of the least friendliness Costco stores in Northern VA when it comes to the customers (the staff has been friendly here for the most part!). Although the customers here aren't the friendliness bunch, this location is closest to our home so we typically frequent here most of the time. #convenience They always have the latest and greatest in stock and in bulk which is more than enough to feed our family. I've also noticed this location has more Asian items (spicy ahi poke, instant Vietnamese pho, shrimp chips, Chinese sausage for days, the list goes on...). The checkout line may seem long but it actually goes quicker than one would think, and it's fairly efficient. One of the first things that I did after becoming a homeowner was signup for a Costco membership (shoutout to my mom for letting me piggyback on her membership for X amount of years!). We made a few trips annually, but ever since having kids, I feel like we're here at least every 2 weeks!

Costco Wholesale 4725 West Ox Rd.,Fairfax, Va tire center gets a one star or no star from me! I paid for tires on June 06 and had to make an appointment once they ordered the tires. They told me to come at 10:00 Friday, June 21. I came at 10:15 but Ms C. Told me that was fine. Took my keys and said she would phone me while I shopped when it was done!! Well, they never worked on my car and never called!! I waited until three o'clock! Then Mr.S. Yells at me at 3;00 saying people who are late don't get serviced!! I said why di you take my car for the entire day??? I got my full refund and will never go into that awful service center!!

Back to Dante's inferno. It's so difficult to decide, which is worse, the DMV or Costco. I went to help my folks, although my profuse sweating prior to the trip here wasn't pleasant. This is because every visit, I'm hit at least several times, by shopping carts due to people not paying attention. Still am not sure how you miss a nearly 6'3 guy in bright clothing, and also have had interesting experiences driving in the lot. A lot of non drivers. Their tires are priced competitively in my opinion, and the whole paying for a Costco card is outdated. I was so happy not to renew my membership, as it was a waste of money. If I had ten kids and multiple wives that might be different, but even then I think they aren't necessarily a great deal. The $1.50 hotdog and soda deal is still a go. I will say the employees are extremely helpful and kind. These are good attributes. Yet enough to change my view of the huge crowds. Through fairly intelligent shopping at big box stores, and online retailers I do better than this experience. Today for once no customers ran into me, but I'm just not a fan of this store or company. The CEO does seem cool, and he invests in his folks, but I find this shopping model outdated. Time is money as well.

This Costco is packed during Friday morning. First I want to say the gas station has 2 pump per lane. And the line can be long at time. Inside the Costco, the layout is very similar to other Costco. I will say it is smaller space than other Costco I been to in west coast. The food court is the most interesting because I never seen beef roast sandwich, mango smoothie, and strawberries ice cream. Unfortunately I did not get those yet the time I visit. Will definitely try one day

Unprofessional ethics. Extremely rude and disrespectful to clients.. the experience felt like I was in a third world country

I signed-up today for a membership and it took a good 40 minutes, only because there 10 other people in the line in front of me with the same idea. After that was done, I went straight to work looking for cool things to buy. The first thing that I noticed were the Christmas Trees already on display and for sale. That seemed to be a little bit presumptuous, considering were ate nearly 4 months away from Christmas. I had a previous membership at the Pentagon City location, but this store location appears to be somewhat larger. The produce section was rather small, and they only had the most basic like apples, bananas, and some melons. In the meat section, I picked-up 7.5 pounds of boneless steak, as well as, 3 1 pound packs of lean ground beef. I also managed to get a pack of Purdue chicken breasts, and a frozen pepperoni pizza in the frozen food section. They used to sell really cool cargo pants, but I didn't see those here, nor at the previous location. There are tons more things that I need, so I will return over the weekend with a bigger list of stuff.

Love Costco. The prices are great, deals are good. This Costco in particular is a decent spot. Lots of parking but always so crowded. The lines are insane, but they are usually always stocked with what I need. Bought this big af right there today. Service was ok, a lot of the employees seem to be having to get places quick. Thought this one dude was gonna run into me today with a box of whatever, but I'm 6ft so we good. Nah fr though good spot if you are in the area and need to go to Costco.

I'm giving this Costco 5 plus stars because it's sooo well deserved... I dread Costcos in Maryland because they are poorly disorganized and managed. So I come here and my membership expired so my friend and I sign up for their black card membership. Yes it's expensive but you get money back at the end of the year in a rebate check!! As much as I will be shopping here, yes!!! It will be worth it and can't beat gas prices. We had a lovely associate Jia who helped sign us up and gave us some great tips about store deals and offers. Now we are here on a Sunday and it wasn't chaotic. Employees here are friendly!! The meat department, had a lot of good stuff! Sample people are back!! Fresh flowers actually last a long time!! I found a Squishmallow Hello Kitty for $19.99 Checking out was a breeze. I'll make the trek here for now on.

One of the most disorganized, disorderly and rude Costcos I have been to. While I did visit at a busy time, that isn't an excuse for the staff to be rude and inefficient. There were so many extra register staff that were supposedly scanning carts with a tablet in advance of the actual registers (to supposedly make things faster) however when they did this with my entire cart they ended up canceling it and having to rescan everything again at the actual register. The gentleman at the register also failed to tell me where to get the gift cards that I purchased, so I had to ask where it was located. The line to get out of the store was even longer than the checkout lines, but I persevered to a small door next to the exit doors which was closed and another customer had been waiting. I then proceeded to wait for over 10 minutes with no one seeming to be alerted. One of the associates checking receipts at the door finally acknowledged us and yelled "pick up" twice but to no avail. Being fed up with not being acknowledged and ignored, I proceeded to yell "pick up" myself 5 times. Finally an associate with an assistant store manager (by the name of Rick) shows up without any apologies. Rick then gave me the dirtiest rude look and had the audacity to imply that I shoved the receipt in his face. Needless to say, I will not and do not recommend this Fairfax Costco location!

I get anxiety coming here because the employees are grumpy and miserable folks. Very unfriendly team. No smile. Customer service was terrible. Woo and Sco were not a pleasant cashier. They didn't say at least hello was too busy to throw my food back into the cart...it was awkward. Costco needs additional guest service training.

I biggest issue with Costco is their product marketing processes. They keep moving things around to the point that you can't always find what you're looking for without walking the entire store. I understand that retail operations move products around from time to time so customers can

The Fairfax Costco location is one of the better ones in regard to the entire wholesale chain. Classic items are always available, and the staff here listen to customer concerns and desires in regards to what is wanted at the location. They keep all the classic items in the shop and rotate seasonal items (food, decor, etc.) as well. My only caveat is how busy it gets even on weekdays, especially at the gas pump, but that is to be expected.

My wife has a membership. I was never added to her plan because she is the only one that does the shopping. Well now she recently had our baby and can't go shopping for 2 weeks. I tried to explain to the lady at the entrance and the front desk if they can make a one time exception so I can do the shopping while she is on bed rest. They were super rude and said it's not their problem she is on bed rest and I was never added. Have some humanity! All I needed was diapers and formula just this once. I get the rules, but the fact that they were rude about it is why I'm leaving a one star review.

This is a pretty good Costco as far as local Costcos go, but it can be a bit hectic - there's definitely a high level of absolute chaos in this location, mostly from customers who don't seem to care much about blocking entire aisles or banging into carts. Still, there are good deals to be had, and the employees are nice. Though I absolutely hate when they try to upsell their higher membership when they know (from scanning our card) that it wouldn't make sense for our needs. The line for gas is also extremely long.

Each Costco is different (regionally based inventory) and they only take 1 brand of credit card. Previously they were AMEX and now they are Visa. This Costco has a lot of Asian products due to the area. I've haven't looked in detail to see which products they have in comparison to Pentagon City or Springfield but they do have more options than them. Parking here is more of a mess than Pentagon City as the logistics for this parking lot are messed up. The lanes are narrow and the gas station traffic adds even more to the craziness. That being said, it's a Costco. You can get things in bulk for a semi-decent price. What value you get depends on what you buy and when you buy it. I don't buy fresh fruits & vegetables, eggs, or milk from Costco. The vegetables always go bad quickly even things like ginger and grapes. Garden supplies, batteries, non-perishable goods, and baked goods tend to be a good deal. Electronics, Appliances, & Kitchen goods tend to have Costco specific skus so you have to pay attention to the features. Pharmacy is pretty good and prices are even better than Walmart and Amazon. I go here cause it just easier to get to than Pentagon City & Springfield usually plus there's other things I need to go to in the area.

Parking is never the best, but they control the lines well inside and this frozen fish is really good!

EPIC FAIL !!!! Senior/vulnerable shoppers' hours from 9:00 AM until 10:00 AM on Tue and Wed at Ox Rd Costco. But today -- did not open doors until 9:11 AM?! You would expect more professionalism from Costco. ISSUE 2: Two displays of Sanders' salted chocolates in the store, one by the front door, the other by the checkout. NEITHER is the dark chocolate; both are milk. Inquired with several staff who were adamant -- but incorrect -- about the dark chocolates. ISSUE 3: Waited, waited, waited at the Membership Desk for info. They report Sanders DARK Chocolates are only avlbl ONLINE. Which brings me to ..... ISSUE 4: Check out the PRICE DIFFERENCES between the online or in-store Sanders chocolates !!!! Would you order the DARK chocolates ONLINE? (Maybe not.) I have loved this Costco store. Not sure what happened, but the quality has taken a dip. Regrettable.

We regularly frequent this Costco because it's closest to home, but it's certainly not the best Costco in the DMV. The employees here seem pretty cranky and one time an employee at the self-checkout line was complaining about how we had too many items even though there weren't that many and there was no sign that says there's a limit for how many items. Once we got home, noticed they double charged us for a couple items! Drove all the way back the next day, and the customer service lady was complaining that this was the 5th time that day that she has to process a return. She blamed her co-workers mistake on me, because I used self-checkout even though there's no sign that says there's an item limit. We didn't even have that many items. Pretty ridiculous if you ask me! Other Costcos like Springfield, Chantilly, Pentagon City, and Sterling seem much better!

My mom had a procedure and was bed bound and needed groceries and water. I went to Costco with my nanny to bring the groceries and Costco staff would not let us buy items stating card holders to be here. What should disabled bed bound members do. She was healthy and fine when she started this membership now her health is bad and she has difficulty walking and driving. Does Costco force disabled people? Disabled people don't have dignity and don't deserve compassion. Costco need to change there policies or the ADA need to interfere.

In my last Costco review I wrote about what it was like to shop at Costco during a pandemic + all of the healthy options that were available. Well guess what suckers, we are pretty much three years in the Covid-19 era and all bets are off. I am no longer stocking up on chickpea pasta....I am bulk buying SNACKS and any prepared food item that will get me through parenting and working from home with two children under five who are most likely not in the school system that I am spending an entire paycheck on. Is this review written from someone who is clearly unhinged right now? Why, yes, yes, it is. So what is in my Costco cart right now? + Garlic Butter Shrimp Chips: They make your breath smell for days but hey, that is what KN-94 Masks are for! + Milton's Cauliflower Frozen Pizza: Seriously so good you forget you're eating healthy-ish + Shepherd's Pie: My husband and I literally can eat half a pie to ourselves in one sitting and it's meant to feed a family of eight + Rao's Marinara: There is no better prepared sauce and you're basically getting two for the cost of one here. We go through this stuff like water. + Pesto: Freezes well and perfect for the tortellini my daughter loves to bring for lunch (since her school lunch program got cancelled due to all of the students missing school from Covid!) + Chocolate Chip Macadamia Nut Cookies from Hawaii: They are mini so you don't feel so bad when eating them + Ice cream: We were buying the pints of little boutique brand ice cream in the beginning of the pandemic but all bets are off now. We now need an industrial freezer to house our ice cream habit. We try to switch around but nothing can beat the brown sugar milk tea popsicles and of course those classic Haagen Daaz bars + Rotisserie Chicken: Awesome for meal prepping or just eating straight out of the plastic shell What's not in my cart: + I do not recommend the bulgogi they sell pre-marinated. It's way too sweet for my taste and is not very authentic at all. + Bonne Maman Jam: I love Bonne Maman jam but their jars are just too big. I think it's tastier when you buy them in the tiny little jars that fit in advent calendars! + Dasani - 'Nuff said. I absolutely love the fact that they introduced self-checkout in the past year, it makes the long lines and terrible parking worth it. In my elder millennnial years, Costco is my number one way to spend a Sunday afternoon. THANK YOU FOR ALL THE MEMORIES AND THE FOOD!

I am a huge Costco fan! This particular location can be quite overwhelming at times, with the amount of people crammed in (you should see the bottlenecking that occurs on the weekends, people lined up to get in to the warehouse as soon as it opens), and the parking lot being quite crazy with pedestrians walking all over the place! Costco is a wholesale/warehouse club that is accessed by a membership only. They have been around since '76 and used to be under the 'Price Club' name., originating in San Diego, CA. They offer 3 types of membership: Executive (the highest level of membership), Business (for business owners and managers), and Gold Star (usually for those who purchases things for personal use). Some of the items they offer are appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. I usually stock up on their Clorox, laundry detergent/softener, body wash, shampoo, and, of course, food (olive oil, nuts, cheeses, etc.). Warehouse savings/coupon books can be picked-up at the customer service/kiosk by the cashiers, but the savings automatically apply to your purchases when checking-out. Food courts offer Kirkland eats, such as gelato, sundaes, hot dogs, Italian sausage, chili, chicken caesar salads, sandwiches on ciabatta bread, pizzas (cheese/pepperoni/combo), smoothies, and even churros. I prefer the Pentagon location, as I just know my way around, and the items are usually more well-stocked there. However, if you're in the Fairfax area, this is usually the go-to. +go early! +parking lot can be quite overwhelming with the amount of cars/pedestrians

WOW a totally different experience now. The masks, the empty shelves, even limited selections. And some items just aren't. The isles are wider with traffic arrows, they could of probably used those before to avoid traffic cart jams.. No more sampling foods... I always enjoyed those. Its a very different feel. Not as much fun shopping anymore. I have been a long time fan of Costco- Kirkland. Especially the one in Christiana Delaware. I was there about every 10 days. The trip inside that warehouse was never short of 2 hours and a few hundred dollars. I think then the pricing was better and I do know for sure the packaging was larger. Its definitely shrinking over time, though the costs have increased. Paying more for less. So now, you really need to be a knowledgeable shopper. You can get better prices on certain items for sure. Here I believe produce, dairy was always a winner. And definitely the meats. Never had any issues. I have been to many other locations and even out of the country in Mexico. Mostly all very good experiences. This pandemic has changed everything. Made us more cautious, alert and guarded. More conservative shoppers. And always looking -because the shelves are bare. Hoping the country returns to normal and life as we knew it can continue...

avoid their tire service shop like the plague. you will get better service at the DMV. seriously, it's like an embassy with desperate travelers trying to get a visa. don't go there.

The layout and parking lot operation is superior to the nearby Costco at Alexandria. Getting a membership took 30 minutes, due to the Windows-based system being a little slow and crashing a few times. However, it was worth the wait, and they let us browse nuts and vacuum cleaners while waiting (these are very important items). The produce costs about the same as in other markets, but the kimchi, hummus, and peanut butter are great deals. The layout flows in a counter-clockwise rectangular path, and will have you exploring electronics, nuts, tomato sauce, clothing, kitchenware, furniture, a few mattresses, outdoor playgrounds, and then the food section. If you want a basic low-cost household item, you are better off going to Home Depot or Home Goods. On the other hand, diapers and wipes are at the very end of this layout, after the spices (which includes shredded nori seaweed with sesame seeds), and are a steal at 15 cents per diaper, and 4 cents per wipe. You will not be hesitant to keep all the butts clean.

This review is in regards to the returns department. They were short with me and said they wouldn't take my return so I left without argument because there was a long line and I didn't want to hold everyone up. I did go and read their return policy and called the online number to ask why they didn't take my return because I couldn't find it anywhere in the policy. They didn't know why I was refused a return so I called the administrative department for the store after and they were confused as to why they wouldn't take the return. I now have to go back after being in the phone for 35 minutes, in the long return line for who knows how long (again) and drive 40 minutes to wait in line again because the workers at the return station didn't know their return policy. They don't do returns over the phone so I have to go in person. To top it all off they were condescending off the very first interaction.

Busy. Packed. Crazy. I am a HUGE fan of Costco! They have fantastic prices for their members, and they even have sales on various items throughout the week. Many of their items are sold in bulk, which helps decrease the price. They also have a fantastic return policy. You must be a member to shop here, and membership is about $50/year I'm not the biggest fan of the fairfax location because it's crazy packed and crazy busy--especially on weekends. Parking and getting gas is the WORST on a Saturday, but the gas prices are pretty much unbeatable. During the week, my mom and I stopped here after work and were met with a wonderful cashier (Hui? or Huy?). He was so nice, friendly, and kept a smile on his face. Costco needs more cashiers like him--it was great being greeted by smile and upbeat attitude rather than the usual "burnt out" looking face. I went to the food court to get a Non Fat Vanilla Frozen Yogurt and a churro. Unfortunately, the cashiers at the food court were not very pleasant and just wanted to be done with people as soon as possible. Also my vanilla frozen yogurt came out yellow--and tasted more like custard...maybe they switched vendors, because I've gotten it before and it did NOT look like that. Dear Fairfax Costco, the food court staff is in desperate need of customer service training.

Man oh man, this Costco is always so busy!! But I guess that's what you get for shopping at a Costco in a major metropolitan area! But, this Costco is always clean, staff are usually pretty friendly, and the store is laid out in a relatively organized manner. If you can avoid going on weekends, try! It's a much different experience on weekdays! Otherwise, great Costco!

I ordered a ge profile washer and dryer from Costco, which I paid to be installed. What a nightmare. They forgot the stacking kit which required over 20 follow up calls and multiple rescheduled visits. In the process of installing the stacker kit the DELIVERY team dislodged the electrical cord to the dryer and had to come back yet again to fix it. Most of the times I called you are put on hold for very long wait periods only to find out the delivery team is not available. I even complained to Costco directly three times and nothing was accomplished. Actually I had three different customer service folks reply saying they emailed GE to get resolution but again nothing was ever resolved. Total joke. You order from Costco, yet you are forced to deal with a delivery team who gets parts from GE. Buyer beware

I went to get my prescription filled from this location for the first time since my pharmacy that I usually go to did not have it in stock. I was pleasantly surprised when they were able to fill it and it was cheaper than my other pharmacy! Thanks for the fast and friendly customer service and the savings on my medicine.

I needed a battery for my car and went to this location and placed an order for one on Nov 7, 2021. The guy said that it would take about 2 weeks and they would call me once it go there. I waited and waited and nobody called me! On Dec 21, 2021 I went back to the store to see if it had arrived, I informed the guy at the counter that I never got any calls! The guy checked and apparently nobody ordered the battery!! Someone forgot to order it!! So the guy apologized and told me he would reorder it for me! So that was on 12/21/2021.. Since nobody had called me once again, I waited until January 12, 2022 and called them, they said they had it and I could come over and pick it up! Once again today Saturday January 15, 2022 I headed to the store to pick up my battery! I was excited to finally get it! When I get to their tire/battery department the guy at the counter Alex, tells me that apparently they had sold my battery to someone else!! They told me that the battery was ordered a month ago and since I didn't pick it up it was sold to someone else! So once again they will reorder my battery.. this is the third time I'm attempting to order my battery! hopefully this time I'll get a phone call and hopefully they will hold it for me!! Horrible customer service!! nobody seems to care about things! Management needs to step in and fix the issues they are having! If you ever use their services be aware that they may screw up your order!!

Terrible experience. I was doing my monthly shop here and when I got to the checkout, a woman (Miriam) was extremely unprofessional and rude towards me. I had a lot of patience because you never know someone's story but she carelessly threw all of my items into the cart and asked me where I'm from. I told her I was born in Fairfax but she didn't seem to believe the fact I was a citizen. When I asked to speak to her manager she called me an inbred and then gave me a snotty smirk and told me to "have a nice day, c**t" never coming here again. She also smelled like a seafood restaurant and was mask less. The managers need to retrain their employees.

The member service team are professional and polite the times I've engaged with them and made my visit easy. Also I was there for vaccinations and the medical team were also very kind and were helpful explaining information to me for travel which I appreciated greatly! The selection is wide and I do believe Costco does their best to organize the store and group things together which makes sense. The team members seem to really put in a lot of effort to keep the store clean, continuously restocking items, helping patrons reach items high up, providing customer service and I can imagine it's a big responsibility. I will be honest, sometimes the items in the store I can't always identify the discount but the value of the discount on GAS IS VERY MUCH APPRECIATED!!!!! I also really enjoy the concession area sometimes, the pizza and hot dog deals are really great and their other meals are a good treat after you spent hours going down every aisle to make sure there is not something else you may need.. more like want heehee. Great work Costco team!

Its a Costco so lots of people and long lines for the gas pumps. Great deals but everytime I come here, I spend lots of $$$. But it is what it is and Costco is a life line. I get my tires changed with the Michelins only at Costco. I used to be a seasonal employee in my HS days so I know they treat their employees well. Food is always good and cheap. Samples are great as well.

I usually go to the Costco in the Springfield area (Boston Blvd), but I was out towards Fairfax, VA yesterday and so I went to that store. I should have made the extra drive back towards Springfield. Not because the Costco in Fairfax isn't good, but inside laid out differently so I couldn't find the popcorn I wanted (sometimes it is difficult to find it in Springfield too, but maybe the Fairfax store doesn't carry it at all. But the real reason for the review is about their parking lot. It is just terrible. First off, the Costco gas station draws a lot of people for the cheaper gas, and traffic was backed up on the main road because of it. And the main parking lot is downright terrible. I won't be back to this store.

Fuel prices at Costco are always one of the most competitive ones you'll find in the area. You Gotta make sure you're not in a rush because on a weekend you will run into some long lines but they have about 14 lanes open for gas fill up. Best fuel prices

My new phone was having several issues, when I tried to bring it back they told me I needed to go through Apple instead. Terrible customer service at all of these locations. The representative could not stop laughing when I told him I broke my phone. The representatives at all of these locations within Costco are so incredibly rude and disrespectful and should be removed from Costco locations

Costco is Costco! We adventure here to grabbed our drinks for the Holidays. It was packed as always, however he found everything we needed. Also the check out was super fast considering how busy it was. If you need some wine and Prosecco at a great price this is your place to go also beer. I end up purchasing a few extra last minute Christmas gift and chocolate. After shopping we decided to grabbed lunch. Most the time I do like their pizza as it's is crispy. This time you do not get my best review as my pizza was soggy, I end up just eating the cheese. I'll stick to only shop here for now on.

Visited Yesterday 24 October 2016; sadly nothing has changed at this location from the Parking, costumer service, and this time the food court costumer service was terrible. Who is in charge here? Your staff is rude, unhelpful, and just ignores you! Why are you allowing your staff to be so rude, to operate grossly ill trained, and for this location continually not be investigated for their inability to effectively provide costumer service? It's because the managers don't train or hold their employees accountable. Next review will have names of employees! I have visited Costco locations in Japan to Florida and this by far is the worst location in the WORLD! Train your staff in costumer service!!!!!!!!!!!!!!!!!!!

Car battery died. 18 months after purchase with 42 month warranty. Instead of a prorated refund they gave me a full refund including deposit. Gotta love it long time.

Old white lady working the entrance refused to let me in after my eye dr appointment. If that's how the rest of Costco works I wouldn't want to shop here. Good thing they're outside the entrance. No gatekeepers. Eye doctor was great

Love Costco! Nothing wrong to say here. Amazing prices. Amazing food. Fantastic pizza!

Costco online and logistics are horrible. DO NOT ORDER FROM COSTCO ONLINE. I cancelled an online order because Costco logistics wanted to leave the shed on the sidewalk in front of my house. The city would have given me a big fine for that. Costco logistics agreed to give me a credit and cancel my order. A month after, I did not have my credit. Then Costco delivered the shed with no notice or communication at all. The shed was put in my driveway blocking my garage. They told me to return it to one of their stores if I want a credit. It weighs over 300 pounds. This is an unbelievable nightmare.

I normally don't shop here on weekends because it's a MAD HOUSE from the time it opens to closing. Since my mom and I voted to stay in and cook for Mother's Day, I took a deep breath and headed to Costco to grab quality meats for tomorrow's menu. We buy most of our necessities here, milk, meats, fruits, veggies and toiletries. We're at Costco almost on a weekly basis and received about 1200 in cash rewards last year which more than paid for our annual membership. I also love all the seasonal items, plants during spring and summer and furnitures. We bought our sectional here almost 4 years ago and it's gone through the ringer with our son... alas it still looks brand new. A queen bed frame and mattress and a bunk bed for a very reasonable price. The quality is also pretty solid. Tuesday-Thursday are the best days to shop. Plenty of parking space and you don't feel like you're pushing your cart down the aisle like your driving on 66.

Usual suburban Costo with a large parking that of course still fills up on a Sunday afternoon. This store is larger and less crazy than the Pentagon City location so that's a major plus. The layout is a little weird since the produce is kinda laid out in the middle of aisles by the meat and frozen foods. Checkout was amazingly fast and not sure if I was just lucky but they had enough lanes open that lines weren't snaking through the store. They do sell gas here as well, but it was only a couple of cents lower than the regular station by my house. I'll come back here since it's the closest Costco and I'll try to get there early so it's not a total zoo.

In general this location is usually crazy hectic on weekends, and of course even worse during the pandemic. If you get here right at opening on a weekend then you probably won't need to wait. When I walked out 45 mins after opening, the line was wrapped around the front and around the building. Weekdays there's really no lines so best to come then. Also had a 10am appt to replace 4 tires and was done within the hour! That's a first. This is my preferred Costco since it seems easiest to navigate.

I always find what I need and of course more. The store is clean and orderly. The staff is always helpful and friendly.

Overall, this is a fine location to shop in, especially with a Costco membership. First, it is styled differently in which only members can shop and there are exclusive sales, which may make the experience significantly better. I enjoyed shopping here various times, though the selection of items is noticeably different than those many would desire even in high stock. First, all items are in high stock, though I noticed many are not in high demand as again there are various unique exclusive items in this store. Though, it is quite nice that this location is easily accessible. Furthermore, there are pleasant experiences shopping here, though the mood is significantly different as the style of the store is different. tl;dr: I would recommend shopping here if you have a Costco membership and are looking for certain items from here.

I switched from a Harris Teeter pharmacy to this Costco location a few years ago because it was such a better experience. It's a bit of a pain because of parking, but the line at the pharmacy is always short and quick and the people working there are nice. So glad for this pharmacy.