Samuel A.
Google
[UPDATE, 12/13/2025, 5:35 PM EST: Zero sundae offerings available — plus the ordering terminal had broken hinges, so you had to hold it up to see what was even on the menu. McCostco deserves its name.]
[UPDATE, 11/17/2025, 2:10 PM EST: Subtracting one star from my initial review (below) after this Costco location failed another random audit months later. As you can see from the video, it was impossible to order a chocolate sundae with vanilla ice cream as the base — which isn’t impossible literally at any other Costco location I’ve visited across multiple states — so, with the chocolate syrup visible behind the counter, I improvised by ordering a vanilla ice cream cup. To their credit, my uncomplicated order was soon ready. I then said to the attendant, “Can you add a pump or two of chocolate syrup?” The attendant replied, “No, sir. That’s a chocolate sundae.” I replied, gesturing to the vanilla ice cream and register, “…Which is literally unavailable for order.” The attendant just stared back at me blankly. (Why people in customer-facing roles as of late seem almost trained to do this baffles me but I digress.) I eventually broke the awkward silence with, “OK, duly noted,” and walked out. There is a difference in saving the company $0.50 in perceived inventory loss and not having the register updated, then not granting a reasonable concession to someone 1,000+ days deep into Executive Member status (something Costco obviously cares about at least on the corporate level, hence the recent changes to Costco’s national hours). Again, avoid this second-rate Costco. It’s a poor reflection upon the brand in nearly every respect. The food court has slim pickings and if there isn’t a “button” for standard Costco fare, the staff is either unable or unwilling to make a reasonable concession — hence the “McCostco” moniker I have given it.]
Welcome to McCostco, where the sundae machine is always broken — and the food court is just about all you’ll want to dabble in because the area has a classier, less chaotic Costco nearby.