Costco Wholesale

Costco Wholesale on Bardstown Road in Louisville is one of the best all-in-one shopping destinations in the area. The warehouse carries a huge variety of items, from bulk groceries to electronics, and is especially valuable for families who shop in larger quantities. The savings quickly add up, and the convenience is hard to beat. This location has a Costco Gas Station with some of the best fuel prices in town, which makes the membership even more worthwhile. Right next door, you’ll also find a liquor store where you can pick up spirits, wine, and beer—making it easy to cover all your needs in a single trip. Inside, the Costco Bakery, Food Court, and Grocery sections are always popular, while the Pharmacy, Tire Care Center, Hearing Aid Center, and Optical department (with sunglasses and contact lenses) add even more value and convenience. The Costco Café is another highlight, known for its best prices on food items, from pizza and hot dogs to sandwiches and combo meals. It’s perfect for grabbing a quick bite without spending much. Staff are helpful and professional, and the store is well-maintained. The only drawback is that weekends tend to be extremely busy, with long checkout lines. Weekdays or mornings are a much better time to shop. Overall, Costco offers great products and services, but the membership cost can feel expensive compared to Sam’s Club, depending on your shopping habits.

I had a flat tire traveling from Chicago to TN so went to this Costco since I purchased tires at Costco and they were able to accommodate me by 1:30p. I wish they could assist me earlier but I understand their limitations. Super friendly staff and got the job done. Their liquor store is amazing! Awesome Bourbon selection!

This Costco is really very good and hygiene the people who work they give respect to the costumers. You can shop anything you need to home, grocery, home decor, bedroom decor, furniture, soon... This place is best place to shop who are new to this city. I personally like this place.

Well done Josh! Please keep up the good work! I Was very friendly and professional, gave me great indication that he cared and helped to unload my cart and also took my cart during the cold weather. A very welcoming and genuine person! Thanks for the great experience. Please continue to keep up the good work. Definitely deserves an employee of the month award! I’m truly grateful to God for all your help Josh!

[UPDATE, 12/13/2025, 5:35 PM EST: Zero sundae offerings available — plus the ordering terminal had broken hinges, so you had to hold it up to see what was even on the menu. McCostco deserves its name.] [UPDATE, 11/17/2025, 2:10 PM EST: Subtracting one star from my initial review (below) after this Costco location failed another random audit months later. As you can see from the video, it was impossible to order a chocolate sundae with vanilla ice cream as the base — which isn’t impossible literally at any other Costco location I’ve visited across multiple states — so, with the chocolate syrup visible behind the counter, I improvised by ordering a vanilla ice cream cup. To their credit, my uncomplicated order was soon ready. I then said to the attendant, “Can you add a pump or two of chocolate syrup?” The attendant replied, “No, sir. That’s a chocolate sundae.” I replied, gesturing to the vanilla ice cream and register, “…Which is literally unavailable for order.” The attendant just stared back at me blankly. (Why people in customer-facing roles as of late seem almost trained to do this baffles me but I digress.) I eventually broke the awkward silence with, “OK, duly noted,” and walked out. There is a difference in saving the company $0.50 in perceived inventory loss and not having the register updated, then not granting a reasonable concession to someone 1,000+ days deep into Executive Member status (something Costco obviously cares about at least on the corporate level, hence the recent changes to Costco’s national hours). Again, avoid this second-rate Costco. It’s a poor reflection upon the brand in nearly every respect. The food court has slim pickings and if there isn’t a “button” for standard Costco fare, the staff is either unable or unwilling to make a reasonable concession — hence the “McCostco” moniker I have given it.] Welcome to McCostco, where the sundae machine is always broken — and the food court is just about all you’ll want to dabble in because the area has a classier, less chaotic Costco nearby.

I’ve been a Costco member since 2013 and an executive member since 2017. I really like the overall quality of products provided across all locations. However, I can unequivocally state that the tire center at the Louisville Bardstown Road location is the worst experience that I have experienced anywhere! As I was going to be in this area over the holidays, I knew that my vehicle would need a tire rotation while here, so I booked an appointment online for Monday, December 1st. I stopped in on Friday (Nov 28) to pick up some groceries so on my way out I stopped by the tire center to see if I could possibly do a walking job if their schedule permitted. When I got to the tire center counter, no one was there so I waited approximately 4 minutes before someone walked up. Then when an employee came to the counter it was the coldest non customer centered greeting that I’ve ever experienced at any Costco. So after being informed that there were appointments already booked and it would be a while before they could see me. Upon receiving that information I decided to just come back Monday at my scheduled time. I arrived at the tire center counter approximately 9:40 am for my 10:00 appointment. Upon arrival there was an employee on the phone with what I assumed was a customer. I waited about 3 minutes before I was even acknowledged. Then when I provided him with my phone number and what I was there for he asked “why was I there 2,000 miles early for a tire rotation”. I told him that was what I was informed of (sticker provided from Costco) when I purchased the tires. The insinuation was that I didn’t need a rotation. However I responded by saying that I was already here and wanted the service to be provided. This individual was different from the person that I interacted with on Saturday but needless to say his customer service skills were severely deficient as well. I received a text at 1041 informing me that my vehicle was ready. When I get to the tire center counter the individual tells me to go around to the bay doors to get my key. Now this pickup process is the 1st time that I’ve had to do this. I asked why do I need to go there to pick up my key instead of picking it up at the counter? The response was “that’s their process (at this location)”. So I go around to the bay doors to and as I approach (Glenn) he’s talking to a delivery driver. I remember that Glenn is the employee that I initially encountered on Saturday. Glenn and the delivery driver are finishing up there conversation and I’m less that 5 feet from Glenn and there is no acknowledgment from him to me. As Glenn turns and walks in the bay door I follow him inside the door. At this point he stops and asks if he can help me. This is not what Costco has ever been about, and like nothing that I have ever experienced. What is evident is that customer service is not a culture that is enforced with the employees at this tire center. Totally unacceptable.

A big draw for customers is the food court. Unfortunately, for the last 2 months at least the food court no longer provides the chopped onions for the hot dogs. They say they are always out but they never have them at almost any time of the day. Why? That's a big part of why they are good! Really a shame that management doen't care. It's even pictured front and center. It really sucks buying hot dogs for the family and no one really enjoys them as much as they used to. Either have onions or simply don't offer them.

I came in specifically to get a gift card. Daniel, with the white beard, gave a kind greeting and checked us out in the line. He was quite courteous and let me know where to go pick up the merchandise. Just as soon as I got to merchandise pick up, Larry C. Was so kind and helpful and immediately picked up our gift cards. What a great experience while visiting Louisville Costco. Thank you so much.