Alex J.
Yelp
Club prices, great selection, competitive quality, amazing gas prices that pull everyone in for groceries after fueling up - I've always been a fan of the Costco concept.
I'm writing this review, however, because of Laresha and the customer service team at this location as a whole. I'm sorry I didn't catch the name of the older woman with the salt-and-pepper hair or the tall lady on the register beside Laresha, but they're all adorable. The team vibe really comes through in the ease of their interactions both with each other and with guests. Costco, I hope you know you've got a good thing there!
I had the wonderful luck of primarily interacting with Laresha, who exudes a warm vibe that makes me want to sit down with her for a Costco hot dog and a chat. We shared a laugh over my first experience with dried figs and agreed that I should try at least one more brand before I stick to fresh figs for life, kept watch over how the sudden downpour affected foot traffic, chatted about how tropical downpours affect cultures abroad - you know you're having a great conversation when the topic keeps flowing from one to another. Thanks, Laresha, for being a lovely human being - Costco is lucky to have you.
Why four stars then, despite the glowing review? Because Laresha and the customer service team deserves all the stars, but Costco handling of your own gift cards is appalling and deserves none.
Costco management needs to either train cashiers to equally respect Costco gift card payments or do away with Costco gift cards entirely, and I don't mean simply at this location. The fact that there are Costco cashiers at many locations who don't know what to do with Costco gift cards is problematic, and half of those who do either continue to hassle the guest for a Costco membership card anyway, immediately change their demeanor and make the guest feel unwelcome, or call for assistance with an unnecessarily loud voice even by Costco standards in showing their annoyance.
Families grow up and spread out in leaving their nests. Putting everyone's name on cards is unnecessary, and gift cards are an easy solution that Costco chose to offer. Why, then, are your own representatives making users of your gift cards feel so uncomfortable that you can find stories detailing this horrid treatment all over the internet?
I love the Costco concept, but I stopped visiting Costco long ago as result of this mess. If Costco would prefer to fully exclude non-members, simple: Remove Costco gift cards entirely rather than subject human beings to shaming. If not, it is your responsibility at every level of Costco management at every location and corporate office to ensure that holders of your own gift cards are not treated as second-rate citizens. So long as your representatives are still making non-members feel unwelcome, you are still failing at that responsibility.
Well, that took my glowing review and ended it on a super-sour note. Bleh. Laresha rocks. The customer service team rocks. Costco, do better. K, thanks, bye!