Shubhi A.
Yelp
Worst location of Costco. I don't know who is the location manager but who so ever should be replaced. The employees are not only rude but ignorant and they misguide the customers.
It is not the one instance that I felt the same but every time I visited this location. The returns are tough, for the queues, you can't control the rush but you can manage the queues without being rude, and here there i no one to manage, so the waiting time goes up to due mismanagement of queues at billing and returns.
And if you have to buy a gift card.. God never go to the location, I queued up first at the billing to buy the gift card, first the lady refused that they do not have gift cards at all, when I tried to verify \, how come you don't have Costco gift cards, 2-3 times, like are you sure.. where would I get it..
She finally took the payment and asked me to wait on the side and started billing people behind me, After 10 mins of wait I reminded her that I am still here, not served my items while you billed 5 other customers, She chose to ignore me, So I had to stop the further billing to happen to get her attention, then she said "Okay, I will call someone" she just in her mouth called and started billing again, another 10 mins, I could have drove to another location in that significant amount of wait time, when I was being asked by her to move here and there as She was being billing others. Funny part The manager crossed us like 34 times she did not called him , so I called him, "Hey The Manager". He was gentle enough to stop and I asked him for the card, He got me in 3-4 mins but did not care to even ask what happened, why I have been or something. Seriously they do not care about customer satisfaction, which a a total contrast of Costco's policies.
At returns, too they are rude enough to ask 1000 of question if you even return an unopened item. where I knew Costco policy is "No questions Asked" but here they will ask why did you buy it, or comment like you should have,etc etc. Customers are disrespected, mistreated and misinformed here. There is zero organization and management. A totally crappy place