Costco Wholesale

I am disappointed with the way my items were packaged. They appeared to have been placed in the box without any protective measures such as bubble wrap to keep them secure. The juice case, in particular, was completely torn open, and the juices were simply at the bottom of the box without any protection. This would not have been a concern had I purchased these items directly from the store, but unfortunately, the store does not stock these specific juices, necessitating an online order.

I normally go to Hendersonville Costco where I get great service. Went to this one and right from the start it felt off. Heard the greeter give a warm welcome to both groups of people that went in before me. When I went through, he gave me a scowl. I said hello but one wasn't offered back. After I scanned my card he did say "thank you" so I shrugged it off as rudeness and continued on. Shopping experience was about normal. Only went in to get about ten items. I got to checkout and the self checkout was open so I chose that one. The guy running the self checkout then quickly scurried over next to me and hovered over me even though the other self checkout lanes were occupied and with more items than I had. He didn't greet me or say anything, he just hovered while I checked out each item. I did not feel very welcomed here. If this is how they treat customers, especially me who is currently an executive member and has been a member of Costco for over twenty years, they will lose favor quickly.

Costco is always a great experience. The prices are hard to beat, especially when buying in bulk, and the quality is consistently high. The selection is huge, and it’s easy to find everything from groceries to household items in one trip. Staff are friendly and helpful, checkout moves quickly even when it’s busy, and the food court is always a bonus. Overall, Costco is reliable, affordable, and well worth the membership.

We visited Costco today and went to the customer service desk to troubleshoot an issue with my account. Unfortunately, the experience was extremely disappointing due to the behavior of the employee who assisted us, named Ahmed. From the beginning, his tone was rude and unprofessional. Instead of calmly listening to our concern, he spoke in an aggressive and loud manner. At no point did he make an effort to de-escalate the situation or explain things respectfully. His communication style was confrontational and dismissive, which made an already frustrating situation much worse. What made this experience even more upsetting is that my wife was holding our baby during the interaction. Despite this, Ahmed continued to raise his voice and behave aggressively, showing no consideration for a family with an infant present. This felt very uncomfortable and inappropriate for a customer service environment, especially at a company known for its values and professionalism. We expect Costco employees to treat members with respect, patience, and basic courtesy. Sadly, this interaction fell far below those expectations. We hope management addresses this behavior seriously, as no customer—especially families—should be treated this way. Costco has always been known for excellent service, which is why this experience stood out in such a negative way. I hope steps are taken to ensure this does not happen to other members in the future.

Came to this location while I was home visiting fie tge holiday. Nice layout. But, some of tge staples I'm accustomed to weren't available. Mexican wedding cookies, lobster macn cheese, crab cakes, birria tacos in the prepared food section were not available. I was hoping to find those items. Staff was helpful and putting items out as fast as they could to keep up with demand. When visiting, I will return to this location.

Racially profiled by your door greeter. If you’re a woman of color I suggest you go elsewhere! On top of that the way he yelled and called me out my name in front on my kids was unacceptable and distasteful.

Just purchased these peaches at the Nashville Costco they are pasty dry and tasteless . I would return them but it would cost more in fuel than what they are worth. We are camped on the other side of Nashville Just warning to other fruit purchasers

This costco had a pokemon drop that everyone was excited for. I drove from 30 minutes away to get 2 and they pulled the product. They told me other customers were abusing the product by walking out and coming back in to buy more than their limit. How is that my problem as a consumer that you can’t properly do your job. Have an attendant take down Costco #’s to keep track of who gets what like every other Costco in the country!!!! Ridiculous decision by management, do better.