Hannah T.
Google
Several years ago I had a lovely spa service at this hotel. Unfortunately last week, I booked another facial and had a terrible experience. My appointment was suppose to start at 11, but I wasn’t taken into the room until 11:15, because of this I assumed the service would run longer than expected but my treatment was done by 11:50. When I told the masseuse this she said not at all and that she had actually gone over time and attempted to defend her actions. Needless to say the masseuse wasn’t professional. She left a face mask on me for far too long and then left the room, while I could hear the clicking of her phone. I respectfully told this to the front desk when my service was finished as I was surprised she would just leave the face mask and leave the room instead of continuing the treatment, and the front desk told me I should have told her what I wanted. Being the customer I was not aware I needed to tell the spa how to do their job. I would not recommend getting a service here, but lovely space and facilities. It’s unfortunate their services have gone downhill since my last experience.