Alexa Rome
Google
Stayed for two nights and while it wasn’t a complete disaster, the way management handled multiple issues made it an experience I wouldn’t repeat. The first night I got into bed, there was sand in the sheets that wasn’t mine. Earlier that same evening, I came back from dinner to find water all over the floor from a leaking AC. The front desk was kind and brought a bucket to catch the drip, but nothing could be fixed until morning—so I slept through it. The next day when I asked about compensation, I was told the manager would follow up. I had to ask again, and when we finally spoke, he said it was the first he was hearing of it and needed time to think about it. On my last day, I’d booked the hammam and massage package. No one was at the spa when I arrived, and after waiting 15 minutes, someone finally appeared and told me to grab my robe and slippers from my room. The “hammam” turned out to be just a small steam room—no cleansing ritual, no products, no guidance. They may not be the only place doing this, but calling it a hammam is misleading when it’s just steam. The Jacuzzi looked neglected and unused. I ended up canceling the massage altogether. After multiple conversations, they eventually offered 10% off (€30 per night). A small gesture, but it didn’t match the experience. I wanted to like this place more, but for what you’re paying versus what you’re getting, I wouldn’t recommend it—and I wouldn’t stay here again.