Angela A.
Yelp
If you are ADA this is not the place for you. They refused to acknowledge that my dog is a service dog. They insisted that you have to be, and I quote, "blind and/or in a wheelchair" to qualify to have a service dog. That the ADA laws were changed in 2023 for airlines and hotels and that you MUST have a physical disability, otherwise the dog is not a qualified "certified" service animal. They tried to charge our credit card an extra $200 for my service dog. We were traveling with 2 dogs, we had already paid for (in advance) 2 nights, $50 per night for the non service dog. The woman on the phone was frantic and accusatory and refused to have a conversation. She would just speak over me and not listen to anything I had to say. She insisted that I legally had to supply her with my medical information in writing and prove to her that my dog is my service animal, but that she knows I do not qualify because I wasn't blind or in a wheelchair. WTAF!!! They do not know nor will acknowledge the actual laws concerning ADA requirements. Yes, I have made a complaint with ADA themselves.
Now for the actual cottage we stayed in. It is a quaint little place, that you can tell from the stained wood floors has been around for a long time. They have done their best to update the unit, but the bathroom sinks are slow draining, the toilet has to be flushed multiple times and the shower water pressure is so bad, that my shower took twice as long as my normal shower would take. I couldn't wash the shampoo or conditioner out of my hair easily. The jacuzzi tub has seen better days. I brought my own amenities, so I have no opinion on what is available there. TV cable wouldn't work. Do not depend on the tiny fridge, it was useless at keeping the cheeses we bought at Marin cold, so we went and bought a cooler and ice to make sure we could get them home in good condition. Make sure you use the eye masks provided, especially if you are light sensitive. You can not turn off your porch light, the curtains do not help and there are skylights. If that's not enough light in the cottage, they have an alarm clock with the brightest face in the world.
So what was nice about this place? It's very well located, you can walk to downtown Calistoga and the grocery store is half a block away. It is very quiet and serene, and even when you sit on the porch, you feel privacy, Each cottage has its own parking spot. The bed and linens were very nice. The comfy oversized arm chairs by the fireplace were nice as well.
We wanted to take pleasure in the morning coffee and pastries that everyone has written about, but they don't open the doors until 9am, the "pastries" were sliced breads, like walnut and lemon loaf, and were not appetizing. There, however, was a prominent tip basket, asking for tips. Since they were not open, we had already breakfast and coffee from the amazing Sam's across the street, thankfully since they open early. But after seeing the set up, we were so glad we didn't wait.
If this review isn't clear, no I would never come back here. Just across the street are the cutest bungalows and Inns, that are convenient, more updated and know their ADA laws.
